The document describes a MediaLAB workshop on human-centered design. It discusses key aspects of human-centered design like the three lenses of empathy, desirability, and feasibility. It explains how user experience emerged as a focus on emotions and meaningful experiences. The document outlines factors that influence user experience like context, the user, and the system. It also discusses different time spans of user experience like anticipated, momentary, episodic, and cumulative experience. Exercises for the workshop include validating design concepts through why-how laddering and empathy mapping to understand users.

1. A MediaLAB workshop
Design
Making your ideas real!
Marco van Hout @demadera m.van.hout@hva.nl
Wednesday, April 10, 13

2. Human Centered
Each of the projects has a human focus (user experience is vital)
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3. 3 lenses
of Human Centered Design
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4. Ref: IDEO HCD Toolkit
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5. Ref: IDEO HCD Toolkit
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6. Desirability
A focus on emotions and the user experience
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7. Emotions
How emotions emerged in the design discourse
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8. Evolution in ‘making the difference’ for consumers
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9. Emergence
An interest in the user experience, in order to...
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10. Engaging
Creating engagement by focusing not only on beauty, but also on beautiful interactions
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11. Ease of Use
Improve the ease of use of products, with a focus on emotion
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12. Authenticity
Making products that fit people’s real needs (meaningful)
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13. A short sidetrack: Love
User Experience as a phenomenon
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14. User Experience
As a phenomenon. What it is not, and what it is.
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15. UX: what it is NOT
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16. Just usability
Tasks, performance, errors etc. do not say anything about the user’s perception
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17. Isolation
UX is not about an isolated user, but exists in social and cultural context
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18. Just in time
UX is not only about the ‘now’, but influenced by prior experiences and expectations
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19. UX: what it is
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20. Experience
User experience is a subset of experience in general
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21. ‣ 1
Experience. We can all relate to it... as we all experience the world around us
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22. ‣ 2
However simple to undergo, experience is a complex concept to understand
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23. ‣ 3
User Experience is more specific, as it relates to experience of using a system
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24. Use
Also includes a more passive way such as observing someone using the system
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25. Hassenzahl (2010)
‣ Properties of UX
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26. ‣ Subjective
Experience is subjective: mere product qualities need to be perceived
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27. ‣ Holistic
Experience is holistic: be, do, motor goals
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28. ‣ Situated
Experience is situated: highly dependent of context
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29. ‣ Dynamic
Experience is dynamic - over time > orientation, incorporation and identification
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30. ‣ Pleasure and Pain
Worthwile: Experience can be both beneficial or harmful to our personal concerns
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31. Sy Ex Us
UX: what it is
It happens between the system and the user
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32. Sy Ex Us
Design
UX: what it is
It happens between the system and the user
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33. Sy Ex Us
Design
UX: what it is
It happens between the system and the user
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34. Sy Ex Us
Design Measure
UX: what it is
It happens between the system and the user
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35. Sy Ex Us
Affecting factors
Factors that are affecting the User Experience
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36. Sy Ex Us
Design
Affecting factors
Factors that are affecting the User Experience
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37. Sy Ex Us
Design
Affecting factors
Factors that are affecting the User Experience
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38. Sy Ex Us
Design Measure
Affecting factors
Factors that are affecting the User Experience
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39. Social context
Context
Physical context
‣ Task context
The UX may change when the context changes Technical context
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40. Motivation
User
Mood
‣ Resources
The person experiencing the system is dynamic, and so is the UX Expectations
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41. System
Designed properties
‣ User added properties
Perception of the system’s properties influence the UX Brand image
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42. Time spans of UX
When, what and how
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43. When Before usage During usage After usage Over time
Anticipated UX Momentary UX Episodic UX Cumulative UX
What
Recollecting
Imagining Experiencing Reflecting on an multiple periods of
How experience experience use.
UX white paper
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44. Design process
of Human Centered Design
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45. Ref: IDEO HCD Toolkit
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46. Wednesday, April 10, 13

47. Wednesday, April 10, 13

48. this is NOT you (yet)
this is you
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49. Create
Making ideas real
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50. There are four key activities in this phase:
Synthesis
Brainstorming
Prototyping
Feedback
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51. There are four key activities in this phase:
Synthesis
Brainstorming
Prototyping
Feedback
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52. Today
three exercises to make your ideas more real
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53. There are four key activities in this phase:
Synthesis
Brainstorming
Prototyping
Feedback
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54. #1
Are you sure about your concepts, I mean empathically?
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55. #1 A
We’re gonna check, with a ‘Why-How laddering’ exercise
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56. Abstract Concrete
Ref: Stanford D-School
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57. #1 B
What do your users say, do, think and feel? Do your
concepts provide or support that?
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58. #1 B
We’re gonna check, with an ‘Empathy Map’ exercise
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59. What do they say? What do they think?
What do they do? What do they feel?
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60. #2
Making your concepts feel real
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61. #2
Divide your team in two groups Roleplaying
Each group choses a concept
Make that concept real with: Pen, paper, tape, etc.
Have the other group act as users and give feedback
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62. Next/
How can you gather valuable feedback in the design process?
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63. #1
Have ‘extreme users’ work with your prototypes
Document their feedback
http://dschool.stanford.edu/wp-content/themes/dschool/method-cards/extreme-users.pdf
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64. #2
Use ‘prototyping for empathy’ to actually increase acceptance
http://dschool.stanford.edu/wp-content/themes/dschool/method-cards/prototype-for-empathy.pdf
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65. #3
Use ‘participatory co-design’ to get the designs closer to user needs
http://www.hcdconnect.org/methods/participatory-co-design
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66. #4
Organise feedback sessions!
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67. TIP!
Don’t invest too much time perfecting the ideas before feedback.
The point is to change the solutions, not to prove that they are perfect. The
best feedback is that which makes you rethink and redesign
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68. TIP!
Use several prototypes in order to get people to really be critical about
them (they usually aren’t when there is only one available).
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69. TIP!
Keep careful notes of the feedback, both positive and negative, and the new
questions the team needs to answer about the solution.
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70. Now get to work :-)
Design
Making your ideas real!
Marco van Hout @demadera m.van.hout@hva.nl
Wednesday, April 10, 13