This document provides an update on Transformation initiatives taking place from April 10-11, 2017. It summarizes strategic plans, accomplishments across divisions, and timelines for Phase 2 of the Transformation. Key aspects of Phase 2 include designing frameworks for each unit with new staffing models, training unit teams, and completing the Transformation by August 2017. It also outlines proposed restructuring of Student Services and Information Technology divisions with new roles and alignments to improve customer service, enrollment management, advising, career services, and instructional technology.

1. Transformation Update
April 10-11, 2017

2. 2
A cross-functional change initiative
that improves upon the
institution’s strategic, operational, and financial direction,
achieving the desired future state
through a cultural shift and
organizational restructuring.

3. 3

4. 4
Strategic Plan 6 Divisions and 14 COEs
CIP Project Performance
Standards and Oversight
TASB Form Adoption
for Policy Manual
System-wide Customer
Service Plan for Financial Aid
Debt Management Plan
District-wide Accomplishments

5. 5
Planning and Institutional Effectiveness
Organizational Structure

6. 6
Instructional Services Accomplishments
FACULTY ACADEMY

7. Phase 2 Timeline
Design and develop framework for
each unit, including staffing model
Launch
FORWARD
campaign
Begin training
unit teams
Complete
Transformation
Phase 2
2016
Begin Student Services and
Information Technology hiring
2017
AUGUST OCTOBER JANUARY APRIL JUNE AUGUST
6

8. U-360 U-30 U-15 Vice
Chancellor
Executive
Cabinet
Inputs to Designing the Ultimate
Student Experience
7

9. Student Services PORTFOLIO
First Quarter Second Quarter Third Quarter Fourth Quarter Next Year
Customer Relationship Management PROJECT
Last Year
Contact/Call Center Realignment PROJECT
Early Alert System PROJECT (Shared Service Project)
Learning Support Initiative PROJECT (Shared Service Project)
New Student Orientation PROJECT (Shared Service Project)
Restructuring (Tier One) PROJECT – Associate Vice Chancellors
Restructuring (Tier Two) PROJECT –
Advising, Career Services Incorporating Concepts from the Career Advising Shared Service Project
On the Spot Services PROJECT
Restructuring (Tier Three) PROJECT –
Admissions/Registration, Counseling, Outreach, Student Life, Testing, District
Student Services Training Academy PROJECT
Virtual Entrepreneur International PROJECT
Veterans Academy PROJECT
15 to Finish PROJECT
Auto-Application PROJECT (Alief ISD)
Admissions/Registration Streamlining PROJECT (Shared Service Project)

10. Student Services Multi-Year Restructuring
Tier Two (Proposed)
Associate Dean,
Student Engagement
and Success
Advising Manager
Advisor
Dean, Student
Success
Manager,
Career and Job
Placement Services
Job Placement
Associate
Director, Career and
Job Placement
ADVISING CAREER SERVICES
9

11. Student Services Restructuring
Tier One (Replacement and Repurposed Positions)
Dr. Frances
Villagran-Glover
Associate
Vice Chancellor,
Special
Programs and
Success
Dr. Amber
Holloway
Associate
Vice Chancellor,
Student
Engagement
and Success
Shantay Grays
Associate
Vice Chancellor,
Enrollment
Management
and Success
10

12. Easily
Accessible
Gateway for
Launching
Excellence
EAGLE On-The-Spot
11

13. Information Technology
Vice Chancellor, Information Technology
Core Information Services Campus Technology Services Cyber Security and Networks
Administrative Services
12

14. Instructional Technology
Vice Chancellor,
VCIS
Associate VC,
Academic
Instruction
Dean, HCC
Online and
Instructional
Technology
Director of HCC
Online
Operations
HCC Online
Staff
Directors of
Innovative
Instructional
Technology
Indicates a
repurposed
position
Phase I
Phase 2
13

15. Information and Instructional Technology
Alignment
Informational Technology Team
Executive Director of Campus Technology
Services
Regional Manager of Campus Technology
Services
Informational Technology Staff
Instructional Technology Team
Dean of Online Learning and Instructional
Technology
Director of Innovative Instructional
Technology
Instructional Technology Staff
14

16. QUESTIONS?