SlideShare a Scribd company logo
Presented by,
Sini Thomas
Batch – I
Reference :
The Economic Times ,Issued on
18/11/2016
HAPTIK APPLICATION
 Haptik is a personal assistant mobile app where
anyone from India can outsource their day to
day activity 24/7 and 365 days a year.
 The app is developed by the company named
Haptik.
 It was founded by Aakrit Vaish and Swapan
Raidev with a goal of making customer service
more approachable.
HOWTO USE HAPTIKAPPLICATION
 Download the app on your smartphone , tablet
or gadget.
 Enter the mobile number for registration and
click sign up.
 An OTP (One Time Password) will be sent to
your phone.
WORKING OF THE APP
 User ask a question , Expert on the other side
gets the Chat.
 For tough situation and training, Haptik has it’s
own mechanism to help Experts answer
questions , embedded in the Backend.
 If the query can be handled by the Expert itself ,
the chat ends when the user is happy and
satisfied.
o In the case, it’s out of the Expert’s
hands to get the chat handled , Expert
might try to reach out to the company
itself , on behalf of the user.
o When the issue is resolved , your chat
will be considered complete.
SERVICE YOU CAN OUTSOURCE USING HAPTIK
APP :
 Book flight tickets with discount or cashback.
 Order food online.
 Book cabs on demand and for later.
 Reserve restaurants.
 Buy train tickets online.
 Get repair service instantly.
 Buy movie tickets.
 Recharge and pay bills.
Thank you

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Haptik application ppt

  • 1. Presented by, Sini Thomas Batch – I Reference : The Economic Times ,Issued on 18/11/2016
  • 2. HAPTIK APPLICATION  Haptik is a personal assistant mobile app where anyone from India can outsource their day to day activity 24/7 and 365 days a year.  The app is developed by the company named Haptik.  It was founded by Aakrit Vaish and Swapan Raidev with a goal of making customer service more approachable.
  • 3. HOWTO USE HAPTIKAPPLICATION  Download the app on your smartphone , tablet or gadget.  Enter the mobile number for registration and click sign up.  An OTP (One Time Password) will be sent to your phone.
  • 4. WORKING OF THE APP  User ask a question , Expert on the other side gets the Chat.  For tough situation and training, Haptik has it’s own mechanism to help Experts answer questions , embedded in the Backend.  If the query can be handled by the Expert itself , the chat ends when the user is happy and satisfied.
  • 5. o In the case, it’s out of the Expert’s hands to get the chat handled , Expert might try to reach out to the company itself , on behalf of the user. o When the issue is resolved , your chat will be considered complete.
  • 6. SERVICE YOU CAN OUTSOURCE USING HAPTIK APP :  Book flight tickets with discount or cashback.  Order food online.  Book cabs on demand and for later.  Reserve restaurants.  Buy train tickets online.  Get repair service instantly.  Buy movie tickets.  Recharge and pay bills.