The document discusses the relationship between employee happiness and engagement, defining engagement as commitment to work and happiness as a state of well-being. It highlights the importance of creating a supportive environment that fosters both employee engagement and happiness through recognition, development opportunities, and a sense of belonging. The author emphasizes that while engagement focuses on employer goals, happiness addresses employee desires, making both essential for organizational success.

1. Happiness and Employee Engagement;
Mutually Exclusive or Necessary Partners for
Organizational Success?
Robin Schooling, SPHR, SHRM-SCP
VP, Human Resources
Hollywood Casino - Baton Rouge
@RobinSchooling
June 28, 2017

4. engagement and happiness

5. Engagement:“...[employees] who are involved in,
enthusiastic about and committed to their work
and workplace.” Gallup
Happiness: “a state of well-being and contentment”
Merriam-Webster

7. The Gallup Q12 Index
1. Do you know what is expected of you at work?
2. Do you have the materials and equipment to do your work right?
3. At work, do you have the opportunity to do what you do best every day?
4. In the last seven days, have you received recognition or praise for doing good work?
5. Does your supervisor, or someone at work, seem to care about you as a person?
6. Is there someone at work who encourages your development?
7. At work, do your opinions seem to count?
8. Does the mission/purpose of your company make you feel your job is important?
9. Are your associates (fellow employees) committed to doing quality work?
10. Do you have a best friend at work?
11. In the last six months, has someone at work talked to you about your progress?
12. In the last year, have you had opportunities to learn and grow?

9. we cannot make people be happy
we don’t believe it’s our responsibility

10. “happiness is a state of activity”
Aristotle

11. create an environment for happiness
drive out fear
provide growth and development opportunities
foster a sense of belonging

12. two sides of the same coin...
engagement is what the
employer wants...
...happiness is what the
employee wants...

13. create an environment for commitment
think frequency and speed
all engagement is “local”
trust, respect and ‘activate’

15. Thank You!
contact me:
@RobinSchooling
linkedin.com/in/robinschooling
robinschooling.com