The document discusses strategies for enhancing user adoption in organizations, highlighting the importance of understanding end users, effective communication, and thorough training. Key practices include identifying champions and naysayers, conducting workflow reviews, and monitoring ongoing adoption efforts. Celebrating successes and refining strategies based on user feedback are also emphasized.

1. User Adoption:
How to Successfully Herd ALL the Cats!
Robin Schooling
Managing Partner, HR + People Strategy
Peridus Group

2. Mr. Crumples
Frank Lapidus

3. the judgment is strong....

4. end-user
indifference
limited
accountability
ineffective
training
inadequate
communication
Why user adoption falls short...

5. Begin at the Beginning
• Who are ALL your end users?
• Identify your ‘champions’...and your ‘naysayers’
• Take time for process/workflow review
• All at once vs. phased roll out

6. Communicate Early and Often
• Clarify the business rationale
• Identify communication channels
• Messaging: WIIFM

7. Train (with Training Wheels)
• Review resources during selection
• Formal? Informal? Collaborative?
• Use “beta testers”
• Training manuals & resources

8. Check the Vitals
• Refresh and refine your content
• Think “experiences”
• Monitor for the TOP issues

9. celebrate success!

10. connect with me!
@RobinSchooling
robin@peridusgroup.com
robinschooling.com