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HALP with MS Teams
- 1. by +
- 2. SPEAKER: TRISTAN RUBADEAU PRINCIPAL PRODUCT MANAGER, HALP, ATLASSIAN TRUBADEAU@ATLASSIAN.COM
- 3. Works the way you do Conversational Ticketing Meet your team where they work, not the other way around.
- 4. OVERVIEW OF HALP Halp is a bot or a tabbed app that sits in your Microsoft Teams instance and allows your team to capture requests coming in via direct chats, group channels or from your support email address. Allowing transparency across your team and internal customers.
- 5. Why Halp for Microsoft Teams? Track Automate Report Track and streamline requests spread across DMs, group messages, and emails in Microsoft Teams 🔀 Automate business workflows by creating routing recipes and recommended answers empowering your organization to self-resolve Report on your work progress by making it visible to recognize the teams' effort through measuring ticket creation and resolution.
- 6. IT Who uses Halp? Ops Marketing HR Sales B2B Support Legal Finance
- 8. DEMO
- 9. Jira Service Management Zendesk ITSM INTEGRATIONS Automate support, operations, and IT workflows with a two-way sync between Jira Service Management or Zendesk messages and Microsoft Teams conversations.
- 10. NEXT STEPS WITH HALP Step 1 Install Halp from within your Microsoft Teams App space Step 2 Accept terms and create a dedicated private support channel Step 3 Add Halp to a public request channel and start making tickets!
- 11. Thank you! Sign up today to receive an extended month trial on us! +
Editor's Notes
- Halp is a conversational ticketing solution designed to help teams to assign, prioritize, manage, and report on requests all from Slack. Halp makes your team more productive by dramatically reducing ticket resolution time without adding awkward barriers between your agents and their colleagues.
- Halp was designed for modern IT and Ops support teams but works for any team answering questions in Slack. — part of the build? We’ve seen teams from Security, Legal, Sales Ops, Marketing, Finance, and HR all use Halp.
- We’re excited that Halp will introduce Atlassian to an entirely new demographic of users. For small, but fast-growing teams that are already communicating with Slack, Halp provides a lightweight way to quickly augment team messaging with help desk capabilities that do not require a workflow behind it. Halp is perfect for anyone that might be intimidated by more elaborate products on the market. No developer or technical understanding is required to get started or use Halp. All of the hard parts have been taken care of through a team's Slack deployment. As teams mature (and need a more structured workflow), Halp offers two-way integration with IT Service Management tools like Jira Service Desk and knowledge-bases like Confluence. That natural upgrade path into the Atlassian family will give customers the confidence that Atlassian and Halp can handle their growth and scale. Importantly, we know that teams move at different speeds and prefer different tools, even within the same company. Halp ensures that the ticketing system of choice becomes a system of record within the organization, but enables all of the collaboration around that “ticket” to be done where the customer prefers - within their team messaging app! Halp also integrates with other popular tools in the market like Zendesk.