Hajeera Basheer has over 15 years of experience in transmission technology, working with major companies like Cable and Wireless, Alcatel Lucent, and EMC Storage. She has expertise in fault management, problem management, and managing services over PDH/SDH/MW/core networks. Currently she works as a technical lead for Tele Global Network Enterprises, managing client relationships, site surveys, installations, and providing technical training. She holds a BE in Electronics and Communication Engineering from Anna University.

1. Hajeera Basheer
Mob No: 09791625385
Mail Id: hajee17@gmail.com;
Professional Profile
 Transmission Technology Expert having experience In the area of Fault management, Problem management, and
managing services over PDH/SDH/MW /Core Networks.
 Worked with many of the major companies such as Cable and Wireless/EMC Storage/Alcatel Lucent etc.
 An articulate communicator who can fluently speak language of both people and Technology, blending technical
expertise with exception interpersonal skill while interacting effectively with customers and technical engineering
teams.
Summary of Experience
 Wipro Technologies experience: Planned/designed and executed Multiple Transmission Projects across
technologies.
1. Cable & Wireless(NOC Engineer ITIL Process): Access Transmission Team / Core Transmission
Team/ Telemetry Monitoring Team/Filed support team /Planned Outage team/New work order
Provisioning team/Microwave Radio Monitoring Team)
2. Alcatel Lucent(Lab Configuration Support) ( Access Network planning for new Enterprise Customer,
Core Layer Planning ,new node addition, new feature enhancement with
Copper/DSL/MW/WIMAX/SWITCHS/Routers etc )
3. EMC Storage (Working as Product Support Engineer-Level 1 and Level 2 which involves resolving
problems on storage arrays, making them up and running at all times. Analyzing the error codes and
troubleshooting for the same. We remotely dial in to the boxes and rectify the errors. Errors involve
from Drives issues, Memory, Remote data facility (SRDF), Power to Link issues).
 Tele Global network Enterprises(Working as Technical Lead)
Worked for the Wipro customer as a technical Lead for Material dispatch , Sitesurvey, installation and
commissioning of CienaEquipments, performing LSPM, AT for ILA Sites and terminal sites. Preparing the Daily
& Monthly Reports ,Supporting and tracking the engineers, Interacting with customers in all aspects.
Professional Credentials
Project -1
Duration: May 2008 to May 2009
Wipro Technologies
NOC Engineer in Transmission Access Layers
 Pro-active Monitoring operations & maintenance of Core SDH & PDH Network
 Network Management using Element Controllers, Preside Network Management Servers, EMOS NMS, TNSS.
 Network Fault Logging, Analysis and Resolution by Flog and Remedy for the Network alarms raised by SMIT
 Diagnosis and early resolution of the faults within the given SLA.
 Achieving the target KPI for each fault reference.
 Operation and maintenance of NORTEL, ALCATEL, MARCONI equipments deployed .
 Co-coordinating with the Field engineer for planned outages and execution of work orders.

2.  Work order execution of integrating new network elements into the existing ring.
 Alarm monitoring, remote testing and troubleshooting of nodes pertaining to the network.
 conducting trainings (both classroom and on-job) and providing assistance
ITIL Process followed for the below,
1. Alarm Management, Alarm Review/Outage review
2. Incident Management Request registration/Assignment/Tracking/Resolution by specialist/Escalation handling
/incident closure
3. RCA/ Problem Management/Analysis review/Problem Closure
4. SLM Management
Achievements
 Always maintained Service Level Agreement KPIs done and got appreciation from customer
 Always achieved SLA for the green rollout for new customer.
 Customer appreciation for Best practice for process and procedures. the south region.
 Appreciation for ticket handling & manual documentations of the tickets.
 Enhancing knowledge parallel with advanced technologies
Project-2
Duration: March 2007 to April 2008
Network SupportEngineer
Alcatel Lab
 Support for user requirements
 To Provide Infrastructure, Technical, New requirements and other testing Support to theSoftware Developers.
 Configuration Support to Alcatel Verification team lab for various NE configurations. Madethe lab operational 24/7,.
 Vendor Management & Configuration Management
 Reviews with Client, Interaction with internal support functions, Vendor Interaction.
 Installation of Telecom Products and customer supplied materials.
 Makethe lab operational 24/7
 Vendor Interaction
 Analyzing the Users requirements and ordering theproducts
 Commissioning and de commissioning
 Controlling Networking IP related activities
 Client Interaction
 Interaction with internal support functions
 Lab Planning
 Conducting Lab awareness training for new joiners
Achievements
 Got Feather in my Cap award from Wipro team
 Appreciation for conducting Lab awareness Training
Project-3
Duration: June 2009 to May 2012
Product Support Engineer
EMC² Storage
The job includes troubleshooting on the EMC storage boxes (Symmetrix LEGACY and DMX series), Switches and connectrix.
 Worked as Product Support Engineer-Level 1 and level 2 which involves resolving problems on storage arrays,
making them up and running at all times. Analyzing the error codes and troubleshooting for the same. We
remotely dial in to the boxes and rectify the errors. Errors involve from Drives issues, Memory, Remote data
facility (SRDF), Power to Link issues.

3. EMC Enterprise level Storage boxes
) Symmetrix Legacy Boxes (Symmetrix 1, 2.x, 3.x, 4.x, 5.x, 6.x) and DMX series including DMX-3 and DMX-4.
 As a part of RCM (remote change management) team which is also known as STAR Group in which the responsibilities are
to monitor Drive Replacement and Hot Spare Removal scripts for CE . We are also responsible for the fieldassistance for CE
in case of script failure issues (Red Boxes), to know the status of Hot Spare, to identify the drives or any other hardware
component’s location which needs to be replaced etc.
 Part of the team which is responsible for handling Platinum/Diamondcustomers. Responsible for SCAN process which
requires complete scan of the storage box. The Scanning includes Drives scan, Directors scan, Memory scan, FRU scan,
complete box scan.
 As an Auditor Performs Auditing of Service Requests on regular basis to maintain Quality of Work through out the Floor
and gives Feedback to upper management to improve the process.
 Also responsible for SYMMCONNECT (Project Life Line) process in which we need to generate a test dial-home for the box
as well as need to make sure that the box is working fine. In case of any issue, we need to investigate it and need to take
proper corrective actions.
 As a senior PSE has to manage shift in the absence of Shift Lead or Team Lead. Besides this, has to perform the work of
Manager on Duty and handle escalation calls.
 As a trainer has to conduct technical training of new joiners. Like conducting trainings (both classroom andon-job) and
providing assistance when they go live with the storage boxes and customers as well.
 Remote Technical Support / Storage Administration to global clients for EMC – Symmetrix in SAN environment.
 Health Checking of Symmetrix System through inline commands and scripts.
 Replacement of fault hardware (Director, Adapter, Disk, Power Supply, Battery) via scripts.
 RAID-1, Raid-3, Raid-5& RAID-S configuration in Symmetrix system.
 Troubleshoot SRDF and timefinder relatederror codes.
 VTOC Drives, Spin Up/Spin down Drives, Formatting Drives andreplacement scripts.
 Diagnosis of SCSI bus and Fiber Loopissues and solve it based on error code.
 Invalidating and formatting the tracks for recovery of media & scrubbing errors.
 Invoking & removal of hot spares and troubleshootingrelatedissues.
Achievements
 Promotedto handle the Diamond and Platinum Customer Service Requests
 Responsible for the audit conducted to ensure the quality of service requests handled by PSE
 Got appreciation from customer and CE for Quality work
 Trained the new joiners on technically, process related and On job training.
Extra Course
Completed CCNA course in ROOMAN technology with 82%.
Duration: Oct 2012 to Dec 2012
a. Completed router trouble shooting
b. Completed router configuration
c. Completed basics Switching technology

4. Project-4
DurationApril 2013 to till date
Technical Lead
Tele Global Network Enterprises
Telecom
 Client Management
 BOM verification and Site survey management
 Installation and commissioning Management
 Reviews with Client, Interaction with internal support functions, Customer Interaction.
 Installation of Telecom Products and customer supplied materials.
 Client Interaction
 Interaction with internal support functions
 Conducting technical training for new joiners(PDH/ SDH/ DWDM/ 5430,6500CienaEquipments)
 Preparing Daily reports , Monthly reports
Project-5
DurationDec 2014 to September 2015
Circle Manager -PIPL
Wipro Infotech- Rjil –Cisco Project
Telecom
 Client Management
 BOM verification and Site survey management
 Installation and commissioning Management
 Reviews with Client, Interaction with internal support functions, Customer Interaction.
 Installation of Telecom Products and customer supplied materials.
 Client Interaction
 Interaction with internal support functions
 Conducting technical training for new joiners(CiscoEquipments)
 Preparing Daily reports , Monthly reports
 Conducting technical training
Educational Qualification
 BE in Electronics and communication Engg, Anna University, Tamilnadu with 82% Aggregate.
 +2 from Higher Secondary Board,Tamilnadu with 89% Aggregate
 S.S.L.C TamilNadu with 72% Aggregate
Personal Information :
Date Of Birth : 17-01-1983
Father : Syed Basheer Ahamed
Gender : Female
LanguagesKnown : English, Hindi, and Tamil.
Marital Status : Married
Mobile Number : 09791625385
PassportNumber : F7262770
Personal Id : hajee17@gmail.com