The document discusses embracing change and continuous improvement in healthcare systems. It emphasizes that leadership must model a culture of excellence, involve the entire team in opportunities for change, and inspire the team to cultivate growth and innovation. Leadership is encouraged to stop "managing" and instead embrace leadership by inspiring active involvement from all levels of the team to discover unlimited potential for transformation within the organization.

1. Embracing Change as
Transformation
By Christin Delahay

2. All health systems have
issues.
 Medical Errors
 Patient Safety Concerns
 Departmental Wait Times

3. We make a difference
by recognizing those
opportunities for
improvement.

4. We utilize Quality Improvement
Organizations to guide us:
 The Joint Commission
 Centers for Medicare and Medicaid Services
 The Institute of Medicine’s Roundtable
 The Agency for Healthcare Research and
Quality
And discover our unlimited potential for
transformation.

5. Our duty as leadership
is:
 To model a culture of excellence
 To embrace change as evolution
 To actively involve the entire team in opportunities
for change
 To inspire our team from the top down, cultivating
growth and innovation

6. Management
To create a cultural appreciation for change and
improvement, stop “managing”.
Embrace
“Leadership” and
inspire with active
involvement.

7. As Leaders, we must
model continuous
awareness of
opportunities for change.
Involve all levels of your team!

8. How can you involve your team in
embracing change as
improvement?
 Round table discussions on quality improvement
 Fostering ownership with focus teams
 Allowing staff to suggest areas of improvement and
training ideas
 Displaying Press-Ganey scores and opening
regular discussion
 Begin a “Catch a ‘Star’” program, where staff can be
appreciated for going above and beyond by patients
and co-workers

9. Inspire a culture of
transformation within
your organization.
Improvement begins
with Leadership!