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An Adventure in Quality Improvement

Dr. Mary Browne
Quality and Patient Safety Division
National Primary Care Conference 2013
Defining Quality
• Institute of Medicine
– Safety, Effectiveness, Equity,
Timeliness, Efficiency,
Patient-centredness

• NHS Scotland
- Person-centred care,
Safe care, Effective care
National Standards for Safer Better Healthcare
Quality
Dimensions

Capacity and Capability
Dimensions
Manpower
Issues
Diminished
Resources

Current
Pressures

Frustration with
Teams

Fragmentation

Extra
workload

Media
attention
Not starting from Scratch
Delivering Safe,
Quality Care

Continuity
of Care

Excellent
Access

Highly trained,
Supported Staff

Quality improvement initiatives and work

ICT
Systems
Approaching the National Standards
• Our National Quality Standards
• Making the Standards work for you
• Frame quality improvement work
• Team work
“Here is Edward Bear,
coming downstairs now,
bump, bump, bump, on the
back of his head. It is, as
far as he knows, the only
way of coming downstairs,
but sometimes he feels that
there really is another way,
if only he could stop
bumping for a moment and
think of it.”
Winne the Pooh
A.A. Milne,
Quality Continuum

Levels of Quality

QA+I Resources: http://www.hse.ie/eng/about/Who/qualityandpatientsafety/Standards/qaandImprovement/qaanditool/qaanditoolpdfs.html
Where to focus?
Listen to staff
Foster development
and growth

Listen to and
empower
patients

Assess and
Measure Quality

Person-Centred Care and Support
Effective Care and Support
Safe Care and Support
Better Health and Wellbeing

QI skills and knowledge

Embrace
Transparency
Thank You
And will you succeed? Yes!
You will, indeed!
(98 and ¾ percent
guaranteed.)
Oh the places you’ll go,
Today is your day!
Your mountain is waiting.
So…get on your way!
Dr. Seuss

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Dr Mary Browne, QPS Division lead for QA+I Resources, HSE

  • 1. An Adventure in Quality Improvement Dr. Mary Browne Quality and Patient Safety Division National Primary Care Conference 2013
  • 2. Defining Quality • Institute of Medicine – Safety, Effectiveness, Equity, Timeliness, Efficiency, Patient-centredness • NHS Scotland - Person-centred care, Safe care, Effective care
  • 3. National Standards for Safer Better Healthcare Quality Dimensions Capacity and Capability Dimensions
  • 5. Not starting from Scratch Delivering Safe, Quality Care Continuity of Care Excellent Access Highly trained, Supported Staff Quality improvement initiatives and work ICT Systems
  • 6.
  • 7. Approaching the National Standards • Our National Quality Standards • Making the Standards work for you • Frame quality improvement work • Team work
  • 8. “Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it.” Winne the Pooh A.A. Milne,
  • 9. Quality Continuum Levels of Quality QA+I Resources: http://www.hse.ie/eng/about/Who/qualityandpatientsafety/Standards/qaandImprovement/qaanditool/qaanditoolpdfs.html
  • 10. Where to focus? Listen to staff Foster development and growth Listen to and empower patients Assess and Measure Quality Person-Centred Care and Support Effective Care and Support Safe Care and Support Better Health and Wellbeing QI skills and knowledge Embrace Transparency
  • 11.
  • 12. Thank You And will you succeed? Yes! You will, indeed! (98 and ¾ percent guaranteed.) Oh the places you’ll go, Today is your day! Your mountain is waiting. So…get on your way! Dr. Seuss