Gyana Ranjan Jena is submitting his resume for an Assistant/Deputy Manager position in CRM. He has over 7 years of experience in CRM for real estate companies. His responsibilities included liaising with customers, documentation, payments, and ensuring customer satisfaction. He is seeking a similar position and highlights his qualifications which include an MBA and experience managing customer relationships and service operations.

1. GYANA RANJAN JENA
MAIL-gr.jena@yahoo.co.in
Dear Sir/Madam,
I am submitting herewith my resume for your persual and favorable consideration for the
position of “Asst. Manager /Dy. Manager - CRM” in your organization.
As an Asst. Manager - CRM, I have more than seven years of rich & diverse experience. I am a
competent professional with well-developed communication skills, exceptional problem-solving
ability .
A comprehensive experience in Real Estate, has given me ample opportunities to apply my skills
with resultant transformation to a focused and result oriented professional.
The above credentials along with my enclosed resume make me ideally suitable for a position in
your organization. I would appreciate an opportunity for a personal interview.
Thanking you in anticipation.
Yours sincerely
Gyana Ranjan Jena
(M): +91-9958007703
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2. CURRICULUM VITAE
GYANA RANJAN JENA
MAIL- gr.jena@yahoo.co.in / gyana.ganga29@gmail.com
Mob: +91-9958007703
CAREER OBJECTIVE
To apply my Knowledge, Skills and Techniques learnt during my Academic, Professional Life
towards achieving the goals of the organization and to take a progressively greater management
responsibility in the future.
PROFESSIONAL EXPERIENCE
M/s. PARAS BUILDTECH INDIA PVT.LTD.
(Since 23rd
August, 2010 – Till Date)
Currently working as Asst. Manager - CRM in M/s Paras Buildtech India Pvt.Ltd.
(Real estate sector) 11th
Floor, Paras Twin Tower (Tower B), Sec-54, Golf Course
Road, Gurgaon – 122002, Haryana. Paras Buildtech India Pvt. Ltd is a progressive,
future-focused, Indian real estate company that is at the cutting edge of its industry. Its
high levels of integrity and dedication have made the company one of the most respected
real estate developers Paras Buildtech India Pvt. Ltd. is prime real estate development and
property management, coordinating a full spectrum of services including site acquisition,
design and development, construction, marketing and sales. Paras Buildtech India Pvt.
Ltd., today, is the name that is associated with quality and reliability and deals in
commercial, retail and residential projects. Commercial Project – Paras Twin Tower,
Paras Down Town Center in Gurgaon & Paras Down Town Square in Zirakhpur, New
Commercial Project is Paras Trade Centre, Gwal Pahari Road & Paras Trinity, Sec. – 63,
Gurgaon. Residential Project – Paras Panorama, Mohali, Chandigarh, Paras Tierea &
Paras Seasons in Noida, Residential Project is Paras IRENE, Sec. - 70A, Gurgaon, New
residential project is Paras Dew’s, Sec- 106, Gurgaon & HI end residential project is
Paras QUARTIER in Sec – 02, Gwal Pahari, Gurgaon.
M/s. PIYUSH GROUP (M/s Piyush Buildwell India Ltd.)
(Since 21st
July, 2009 – 21st
August, 2010)
Earlier employer as Sr. Executive Commercial in M/s Piyush Group (Real estate
sector) A-16/B-1, Mohan Co-Operative Industrial Estate, Main Mathura Road,
New Delhi - 110044. Piyush group has ventured into various facets of real Estate and
construction. In the Indian real estate scenerio, Piyush Group is involved in development
, Integrated Township: Piyush City Palwal, Bhiwari & Piyush NRI City Jaipur, Group
Housing : Piyush Heights Faridabad, Piyush Eutopia Bhiwari, Piyush Greens Rudrapur,
Piyush Royale Jaipur.
Commercial : Business Park I & II Faridabad, Piyush Mall Faridabad, Piyush Square
Bhiwadi, Piyush Grandeur Jaipur & Piyush Signature Palwal .
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3. M/s. Orchid Infrastructure Developers Pvt. Ltd.
(Since 16th
Oct, 2006 – 20th
July, 2009)
Previous employer as Commercial Executive in Orchid Infrastructure Developers
Pvt. Ltd. (Formerly Known as Bhudeep Builders & Exporters Pvt. Ltd.) M.G.
ROAD, GURGAON. A renowned corporate entity in the world of Real Estate having
lots of Residential & Commercial Projects in Gurgaon, Delhi & NCR. To name a few
projects developed by the company are: Orchid Petals, Western Greens, Mayfield Garden,
Global Business Park, Global Arcade, Orchid Centre, Fortune Select Global Hotel (India’s
no-1; Four star Premium Hotel) etc..
Council For Computer Literacy & Awareness in Secondary Education,
Bhubaneswar.(From April 2003 To May 2006).
Three Years Experience of teaching line in council for computer Literacy & Awareness in
Secondary Education in Bhubaneswar School, Orissa.
Responsibility Held: -
 Liasioning with the Customers.
 Independtly handling of Flat Buyer Agreements, letter of Allotments with
payment schedules, NOC (No Objection Certificate) for transfer of Units,
Issuing of Demand Notes and also dealing with the Customers regarding their
Grievances.
 Issuing of Permission to Mortgage (PTM) to Banks/ Financial Institutions for
loan against the Flat & also approving of Tripartite Agreement (TPA).
 Acceptance and scrutiny of application forms at the time of booking of property.
 Maintaining entire records of customer in Real estate Software (Software is used
by Real Estate companies).
 Reconciliation of payment and ledgers of Customers with Accounts Department.
 Prepared Daily Collection Report & collection information sent to Sr.V.P.
CRM with Management for Daily basis through e-mail & SMS.
 Updated Tower Demand Summary.
 Accepting Transfers (Residential & Commercial units) and updating in Software
after the Transfer Process is completed.
 Accepting Surrenders (Residential & Commercial Units & Plots) and updating in
Software after the Surrender Process is completed.
 Preparation of all legal Documentation required for addition/deletion of name,
change of ownership, issuance of duplicate property papers etc.
 Issued independently to customer’s demand notes, reminders, Final notices,
cancellation notices & forfeiture notices also.
 Check Broker’s bill for brokerage
 Intimation to Clients after Transfer Process is completed & handed over to
customer’s original documents.
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4.  Extensive interaction with Finance department relating to annual report of sale
and registration of units, analyzing future cash flows and financing of projects &
civil department relating to construction progress and status of flats for possession
and modification.
 Maintaining project wise inventory for sold, unsold, hold in software & Master and
updated to management & sales department on daily basis.
 Managing Customer service operations & ensuring customer satisfaction by
achieving delivery & service quality norms.
 Overall responsible for all post-sales activities & back-end operations of all the
projects.
 Finally I have achieved & handed over the physical possession & Registration to
five hundred clients in Paras Trade centre commercial project at Gwal Pahari,
Gurgaon.
PERSONAL SKILLS
 Results-driven achiever and effective team leader with exceptional interpersonal skills.
 Exceptionally motivated self-starter and creative problem-solver that works hard and
loves challenge.
AWARDS & ACHIEVEMENTS
 Organized various events like Cultural Functions, Sports Events and Exhibition at School
level and even participated in General Knowledge Quiz.
 Great experience of organizing functions as Fresher Parties, Annual festivals etc.
QUALIFICATIONS: -
 Master of Business Administration in Asian Institute of Management & Engineering,
New Delhi. (From 2009 To 2011)
 Post Graduate Diploma In Computer Application.(P.G.D.C.A.) in Institute Of Biju
Patnayak Memorial e-Library Project, Bhubaneswar, Odisha.(2003).
 Graduation in Bachelor of Arts. (Hons) D.K.College, Jalesware, Balasore. Utkal
University, Odisha.(From 1996 to 1999).
 Board of Higher Secondary Education (I.A.), S.N.I.H.T.S.Kamarda,Balasore, Odisha.
(1994 to 1996)
 Board of Secondary Education in S.C.D. High School, BLS, Odisha. (1994).
 Technical Qualification:-M.S.Office, Tally, C++, etc.
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5.  Salary drawn - INR 5.15 lac (per annum)
 Salary Expectation – Negotiable.
 Notice Period – One month
 Note: Please Contact With Me On My Mobile Number.-+919958007703
Current Address: -
C/o. Ch. Dig Ram
H.No. 37, Ghodamahalla, Near Aya nagar Bus Stand,
Aya Nagar Extn., New Delhi - 110047.
PERSONAL INFORMATION
Father Name : Sh. Jatindra Nath Jena
D.O.B. : 18TH
March, 1979
Language Known : English, Hindi & Oriya
Permanent Address : At-Nahara, Post-Demuria, Via-Nampo,
Dist- Balasore, Odisha, PIN-756034, INDIA
Marital Status : Married
Emergency Cont. No. : 09040950040
Indian Passport no. : L7641925
Declaration:
I do hereby ascertain that the above Information is true to the best of my
knowledge.
Date: - (Gyana Ranjan Jena)
Place: - Delhi
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6.  Salary drawn - INR 5.15 lac (per annum)
 Salary Expectation – Negotiable.
 Notice Period – One month
 Note: Please Contact With Me On My Mobile Number.-+919958007703
Current Address: -
C/o. Ch. Dig Ram
H.No. 37, Ghodamahalla, Near Aya nagar Bus Stand,
Aya Nagar Extn., New Delhi - 110047.
PERSONAL INFORMATION
Father Name : Sh. Jatindra Nath Jena
D.O.B. : 18TH
March, 1979
Language Known : English, Hindi & Oriya
Permanent Address : At-Nahara, Post-Demuria, Via-Nampo,
Dist- Balasore, Odisha, PIN-756034, INDIA
Marital Status : Married
Emergency Cont. No. : 09040950040
Indian Passport no. : L7641925
Declaration:
I do hereby ascertain that the above Information is true to the best of my
knowledge.
Date: - (Gyana Ranjan Jena)
Place: - Delhi
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