Greg Liverman is a business consultant and program manager with extensive international experience implementing large-scale operational changes for companies in service organizations. He has helped client companies save over $2.7 billion through programs including migrating 600 accounts to a common platform, updating remote diagnostic tools to enable $4M in annual savings, and developing an offshore labor strategy that yielded a 13% annual cost reduction. Liverman also led global programs to renew customer service practices and deploy knowledge management methodologies, achieving up to 30% efficiency gains.