The key features of a superior town website include empowering and educating citizens, raising government accountability, and providing efficient delivery of government services. Specifically, a top-rated town website should make information openly available to residents, such as meeting materials and budgets; report on financial audits and metrics; encourage communication through newsletters and feedback forms; and allow online access to services like bill payment, permit applications, and scheduling appointments. The ultimate goal is to keep constituents informed and involved through an accessible and user-friendly online presence.