The key features of a superior town website include empowering and educating citizens, raising government accountability, and providing efficient delivery of government services. Specifically, a top-rated town website should make information openly available to residents, such as meeting materials and budgets; report on financial audits and metrics; encourage communication through newsletters and feedback forms; and allow online access to services like bill payment, permit applications, and scheduling appointments. The ultimate goal is to keep constituents informed and involved through an accessible, transparent, and convenient digital presence.