Visuals are powerful and can engage an audience in ways text alone can't. In software user assistance, screenshots have been an easy go-to for visuals. But with that power comes great responsibility. In the face of localization, accessibility, and continuous deployment, screenshots may carry underestimated overhead that outweighs their contribution to the conversation with the user. Instead, consider other visuals — illustrations, infographics, simplified UI abstract representations — that may better support your message, contribute more to the conversation, and avoid some of the extra overhead. Originally given at Write the Docs Portland, 2018.