Graham Brierton: VoiceSage at Ecomm 09
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The document discusses how customer engagement platforms (CEBP) like VoiceSage can help companies improve key business processes and metrics through blended communication modes. It provides case studies of companies that saw decreases in call center volumes and increases in productivity and sales by using VoiceSage to automate processes like payment reminders and updates. The speaker advocates identifying "lags and drags" in processes, tying metrics to individuals, and measuring total benefits to transform clients into "raving groupies" about the impact of CEBP solutions.
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This document discusses IBM's approach to advanced defect management. It introduces two of IBM's analytical predictive capabilities: the IBM Defect Reduction Method, which classifies and analyzes defects to find and fix them early, and the Test Planning and Optimization Workbench, which delivers an optimized test strategy and project planning through defect predictions. Using these capabilities, IBM has achieved substantial gains for clients such as reduced costs, accelerated schedules, improved quality, and lower risks. The document provides examples of how IBM has helped validate testing estimates and select accelerators for clients to reduce production defects.
What's an ABM Solution Really Worth? Understanding the Total Economic Impact ...
What’s an ABM solution really worth? Find out using Forrester’s Total Economic Impact™️ framework, and learn how to apply it to your own organization.
Join Demandbase’s VP of Product Marketing, Jackie Palmer, alongside guest speaker and Forrester consultant, Amy Harrison, as they share the financial and business impact interviewed customers realized by using Demandbase as their Go-To-Market solution. Demandbase customer, Suzzette Giron, Senior ABM Specialist at Achievers, shares her team’s experience and outcomes as well.
Hear more real customer stories and learn the details of the commissioned Total Economic Impact study conducted by Forrester Consulting on behalf of Demandbase.
Ecrm
E-CRM, or electronic customer relationship management, uses information technology to integrate internal organization resources and external marketing strategies to understand and fulfill customer needs. It allows companies to manage relationships with customers through digital channels like the internet, intranet, and extranet. Successful e-CRM implementation requires developing customer-centric strategies, redesigning workflow systems, re-engineering processes, and supporting the right technologies. Mobile CRM is also growing in popularity as it allows for a more personal connection with customers through wireless devices.
Telecom Expense Management Presentation
This document introduces Corpotel's telecom expense management services. It discusses who Corpotel is, the background and need for telecom expense management, Corpotel's service portfolio including consulting, outsourcing, and subscription options, their engagement process with a risk-free trial approach, and next steps to define a pilot or assessment. The goal is to help clients identify opportunities for savings and cost reduction in their telecommunications budgets.
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Contact Center 09 – Not Just Surviving But Thriving In A Down Economy
Contact Center 09 – Not Just Surviving But Thriving In A Down Economy
Free Call Center Training | Call Center Best Practices
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Simplify, Optimize and Secure every Stakeholder Communication
Simplify, Optimize and Secure every Stakeholder Communication
Simplify, Optimize and Secure every Stakeholder Communication
Simplify, Optimize and Secure every Stakeholder Communication
Inside the Enterprise Case Studies of Customer Apps
Inside the Enterprise Case Studies of Customer Apps
What's an ABM Solution Really Worth? Understanding the Total Economic Impact ...
What's an ABM Solution Really Worth? Understanding the Total Economic Impact ...
More from SabrinaDent
12 Appalling Truths About Your Website
1) Websites are not unique and special. Common design mistakes can be made.
2) Traditional design elements like logos and the area above the fold are less important than they used to be.
3) People spend little time on websites and have low attention spans, so every word on a page must be optimized.
My Little Pony at the Dot Conf
The document discusses My Little Pony and its evolving relationship with consumers and brands on the internet. It references the popularity of My Little Pony memes, parodies, and fan communities on websites like Reddit, DeviantArt, Equestria Daily, Know Your Meme, and YouTube, as well as examples of brands acknowledging the adult fan base. The document also notes that brands do not fully control how their brand is perceived and engaged with online.
How to Become a Social Media Guru and Make WordPress Your Bitch
As always, since I do not read from my slides, my presentations are often requested and mostly useless. Presentation given at WordCamp Ireland, Kilkenny, March 2010.
Blogging Master Class
The document provides tips for effective blogging. It recommends blogging at least once a week and not twice in the same day or on weekends. Blog posts should be user-centered, generous with links, and range from 200-word standard posts to longer resource posts. Posts should use short paragraphs, a strong voice, and be a resource by filling a content niche. Titles, categories, tags, and RSS feeds should be consistently used. Posts should follow an anatomy including title, category, intro, image, body, and close. Tools like RSS readers, feedburners, analytics, stock images, alerts and social media should be leveraged, while selling, copying content, stealing images, complex layouts, fonts/
Blogging Master Class
The document provides tips for effective blogging. It recommends blogging at least once a week and not twice in the same day or on weekends. Blog posts should be user-centered, generous with links, and range from 200-word standard posts to longer resource posts. Posts should use short paragraphs, a strong voice, and be a resource by filling a content niche. Blog titles, categories, tags, and RSS feeds should be consistently formatted. Effective blog promotion involves leveraging trackbacks, community involvement, social sharing, and niche networks while avoiding self-promotion on others' sites.
It Beats the Dole: Careers Paths in New Media
Slide show introductions and content for a panel discussion at Barcamp Cork featuring Mairan Murray, John Henry
Donovan, Fiona Dixon, Donogh
MacCarthy-Morrogh and Sabrina Dent.
Introducing Voice Sage
VoiceSage allows companies to send voice messages to customers that offer response options. The process takes 10 steps: the company records a greeting and response options, sends the voice message to the customer, the customer selects response options like confirming or canceling delivery, and their selection leads to additional options to complete tasks like rescheduling a delivery date or confirming account details. The system guides customers through interactive voice responses to efficiently manage automated phone interactions and tasks.
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How to Become a Social Media Guru and Make WordPress Your Bitch
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Recently uploaded
GlobalLogic Java Community Webinar #18 “How to Improve Web Application Perfor...
Під час доповіді відповімо на питання, навіщо потрібно підвищувати продуктивність аплікації і які є найефективніші способи для цього. А також поговоримо про те, що таке кеш, які його види бувають та, основне — як знайти performance bottleneck?
Відео та деталі заходу: https://bit.ly/45tILxj
inQuba Webinar Mastering Customer Journey Management with Dr Graham Hill
HERE IS YOUR WEBINAR CONTENT! 'Mastering Customer Journey Management with Dr. Graham Hill'. We hope you find the webinar recording both insightful and enjoyable.
In this webinar, we explored essential aspects of Customer Journey Management and personalization. Here’s a summary of the key insights and topics discussed:
Key Takeaways:
Understanding the Customer Journey: Dr. Hill emphasized the importance of mapping and understanding the complete customer journey to identify touchpoints and opportunities for improvement.
Personalization Strategies: We discussed how to leverage data and insights to create personalized experiences that resonate with customers.
Technology Integration: Insights were shared on how inQuba’s advanced technology can streamline customer interactions and drive operational efficiency.
Demystifying Knowledge Management through Storytelling
The Department of Veteran Affairs (VA) invited Taylor Paschal, Knowledge & Information Management Consultant at Enterprise Knowledge, to speak at a Knowledge Management Lunch and Learn hosted on June 12, 2024. All Office of Administration staff were invited to attend and received professional development credit for participating in the voluntary event.
The objectives of the Lunch and Learn presentation were to:
- Review what KM ‘is’ and ‘isn’t’
- Understand the value of KM and the benefits of engaging
- Define and reflect on your “what’s in it for me?”
- Share actionable ways you can participate in Knowledge - - Capture & Transfer
Biomedical Knowledge Graphs for Data Scientists and Bioinformaticians
Dmitrii Kamaev, PhD
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AI in the Workplace Reskilling, Upskilling, and Future Work.pptx
Discover how AI is transforming the workplace and learn strategies for reskilling and upskilling employees to stay ahead. This comprehensive guide covers the impact of AI on jobs, essential skills for the future, and successful case studies from industry leaders. Embrace AI-driven changes, foster continuous learning, and build a future-ready workforce.
Read More - https://bit.ly/3VKly70
Northern Engraving | Nameplate Manufacturing Process - 2024
Manufacturing custom quality metal nameplates and badges involves several standard operations. Processes include sheet prep, lithography, screening, coating, punch press and inspection. All decoration is completed in the flat sheet with adhesive and tooling operations following. The possibilities for creating unique durable nameplates are endless. How will you create your brand identity? We can help!
"What does it really mean for your system to be available, or how to define w...
We will talk about system monitoring from a few different angles. We will start by covering the basics, then discuss SLOs, how to define them, and why understanding the business well is crucial for success in this exercise.
MySQL InnoDB Storage Engine: Deep Dive - Mydbops
This presentation, titled "MySQL - InnoDB" and delivered by Mayank Prasad at the Mydbops Open Source Database Meetup 16 on June 8th, 2024, covers dynamic configuration of REDO logs and instant ADD/DROP columns in InnoDB.
This presentation dives deep into the world of InnoDB, exploring two ground-breaking features introduced in MySQL 8.0:
• Dynamic Configuration of REDO Logs: Enhance your database's performance and flexibility with on-the-fly adjustments to REDO log capacity. Unleash the power of the snake metaphor to visualize how InnoDB manages REDO log files.
• Instant ADD/DROP Columns: Say goodbye to costly table rebuilds! This presentation unveils how InnoDB now enables seamless addition and removal of columns without compromising data integrity or incurring downtime.
Key Learnings:
• Grasp the concept of REDO logs and their significance in InnoDB's transaction management.
• Discover the advantages of dynamic REDO log configuration and how to leverage it for optimal performance.
• Understand the inner workings of instant ADD/DROP columns and their impact on database operations.
• Gain valuable insights into the row versioning mechanism that empowers instant column modifications.
Dandelion Hashtable: beyond billion requests per second on a commodity server
This slide deck presents DLHT, a concurrent in-memory hashtable. Despite efforts to optimize hashtables, that go as far as sacrificing core functionality, state-of-the-art designs still incur multiple memory accesses per request and block request processing in three cases. First, most hashtables block while waiting for data to be retrieved from memory. Second, open-addressing designs, which represent the current state-of-the-art, either cannot free index slots on deletes or must block all requests to do so. Third, index resizes block every request until all objects are copied to the new index. Defying folklore wisdom, DLHT forgoes open-addressing and adopts a fully-featured and memory-aware closed-addressing design based on bounded cache-line-chaining. This design offers lock-free index operations and deletes that free slots instantly, (2) completes most requests with a single memory access, (3) utilizes software prefetching to hide memory latencies, and (4) employs a novel non-blocking and parallel resizing. In a commodity server and a memory-resident workload, DLHT surpasses 1.6B requests per second and provides 3.5x (12x) the throughput of the state-of-the-art closed-addressing (open-addressing) resizable hashtable on Gets (Deletes).
JavaLand 2024: Application Development Green Masterplan
My presentation slides I used at JavaLand 2024
Introducing BoxLang : A new JVM language for productivity and modularity!
Just like life, our code must adapt to the ever changing world we live in. From one day coding for the web, to the next for our tablets or APIs or for running serverless applications. Multi-runtime development is the future of coding, the future is to be dynamic. Let us introduce you to BoxLang.
Dynamic. Modular. Productive.
BoxLang redefines development with its dynamic nature, empowering developers to craft expressive and functional code effortlessly. Its modular architecture prioritizes flexibility, allowing for seamless integration into existing ecosystems.
Interoperability at its Core
With 100% interoperability with Java, BoxLang seamlessly bridges the gap between traditional and modern development paradigms, unlocking new possibilities for innovation and collaboration.
Multi-Runtime
From the tiny 2m operating system binary to running on our pure Java web server, CommandBox, Jakarta EE, AWS Lambda, Microsoft Functions, Web Assembly, Android and more. BoxLang has been designed to enhance and adapt according to it's runnable runtime.
The Fusion of Modernity and Tradition
Experience the fusion of modern features inspired by CFML, Node, Ruby, Kotlin, Java, and Clojure, combined with the familiarity of Java bytecode compilation, making BoxLang a language of choice for forward-thinking developers.
Empowering Transition with Transpiler Support
Transitioning from CFML to BoxLang is seamless with our JIT transpiler, facilitating smooth migration and preserving existing code investments.
Unlocking Creativity with IDE Tools
Unleash your creativity with powerful IDE tools tailored for BoxLang, providing an intuitive development experience and streamlining your workflow. Join us as we embark on a journey to redefine JVM development. Welcome to the era of BoxLang.
Must Know Postgres Extension for DBA and Developer during Migration
Mydbops Opensource Database Meetup 16
Topic: Must-Know PostgreSQL Extensions for Developers and DBAs During Migration
Speaker: Deepak Mahto, Founder of DataCloudGaze Consulting
Date & Time: 8th June | 10 AM - 1 PM IST
Venue: Bangalore International Centre, Bangalore
Abstract: Discover how PostgreSQL extensions can be your secret weapon! This talk explores how key extensions enhance database capabilities and streamline the migration process for users moving from other relational databases like Oracle.
Key Takeaways:
* Learn about crucial extensions like oracle_fdw, pgtt, and pg_audit that ease migration complexities.
* Gain valuable strategies for implementing these extensions in PostgreSQL to achieve license freedom.
* Discover how these key extensions can empower both developers and DBAs during the migration process.
* Don't miss this chance to gain practical knowledge from an industry expert and stay updated on the latest open-source database trends.
Mydbops Managed Services specializes in taking the pain out of database management while optimizing performance. Since 2015, we have been providing top-notch support and assistance for the top three open-source databases: MySQL, MongoDB, and PostgreSQL.
Our team offers a wide range of services, including assistance, support, consulting, 24/7 operations, and expertise in all relevant technologies. We help organizations improve their database's performance, scalability, efficiency, and availability.
Contact us: info@mydbops.com
Visit: https://www.mydbops.com/
Follow us on LinkedIn: https://in.linkedin.com/company/mydbops
For more details and updates, please follow up the below links.
Meetup Page : https://www.meetup.com/mydbops-databa...
Twitter: https://twitter.com/mydbopsofficial
Blogs: https://www.mydbops.com/blog/
Facebook(Meta): https://www.facebook.com/mydbops/
GNSS spoofing via SDR (Criptored Talks 2024)
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor Ivaniuk
At this talk we will discuss DDoS protection tools and best practices, discuss network architectures and what AWS has to offer. Also, we will look into one of the largest DDoS attacks on Ukrainian infrastructure that happened in February 2022. We'll see, what techniques helped to keep the web resources available for Ukrainians and how AWS improved DDoS protection for all customers based on Ukraine experience
What is an RPA CoE? Session 2 – CoE Roles
In this session, we will review the players involved in the CoE and how each role impacts opportunities.
Topics covered:
• What roles are essential?
• What place in the automation journey does each role play?
Speaker:
Chris Bolin, Senior Intelligent Automation Architect Anika Systems
AppSec PNW: Android and iOS Application Security with MobSF
Mobile Security Framework - MobSF is a free and open source automated mobile application security testing environment designed to help security engineers, researchers, developers, and penetration testers to identify security vulnerabilities, malicious behaviours and privacy concerns in mobile applications using static and dynamic analysis. It supports all the popular mobile application binaries and source code formats built for Android and iOS devices. In addition to automated security assessment, it also offers an interactive testing environment to build and execute scenario based test/fuzz cases against the application.
This talk covers:
Using MobSF for static analysis of mobile applications.
Interactive dynamic security assessment of Android and iOS applications.
Solving Mobile app CTF challenges.
Reverse engineering and runtime analysis of Mobile malware.
How to shift left and integrate MobSF/mobsfscan SAST and DAST in your build pipeline.
A Deep Dive into ScyllaDB's Architecture
This talk will cover ScyllaDB Architecture from the cluster-level view and zoom in on data distribution and internal node architecture. In the process, we will learn the secret sauce used to get ScyllaDB's high availability and superior performance. We will also touch on the upcoming changes to ScyllaDB architecture, moving to strongly consistent metadata and tablets.
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Must Know Postgres Extension for DBA and Developer during Migration
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor Ivaniuk
"Frontline Battles with DDoS: Best practices and Lessons Learned", Igor Ivaniuk
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AppSec PNW: Android and iOS Application Security with MobSF
Graham Brierton: VoiceSage at Ecomm 09
- 1. Graham Brierton Chief Technology Officer March 4th, eComm '09
- 2. Radical CEBP 100% hosted web-based application No upfront costs, no integration fees Only charge for proven, delivered value 1000% growth from 2007 - 2008
- 3. Lags and Drags: Are major operational headaches Are major costs Are significant profit eaters Can be fixed with solid CEBP
- 4. Blended Mode Communication: Voice SMS Email Instant Messaging
- 5. 1. Build the Interaction Using VoiceSage
- 6. 2. Setup the Call Using VoiceSage
- 7. 3. Analyse the Results Using VoiceSage
- 8. 3. Analyse the Results – Instant Reporting Using VoiceSage
- 9. 3. Analyse the Results – External Reporting Using VoiceSage
- 10. 3. Analyse the Results – Deep Query Reporting Using VoiceSage
- 11. Measuring the Effect: Metrics, metrics, metrics Measurable business processes Focus on lags and drags
- 12. How to CEBP Like a Rock Star: Identify a key business process Improve a bottom line metric within it Tie the metrics to individuals Measure the actual total benefit Turn your clients into raving groupies
- 14. Case Study: Company 1 Interact: “Where's my stuff?” updates Metric: Decrease calls to call centre Metric: Increase centre productivity
- 15. Case Study: Company 1, Process 2 Interact: Payment reminder call Interact: Automated payment collection Metric: Sales days outstanding
- 16. Elephant One: Payment and repurchase routine related An unnoticed lag and drag True cost includes next purchase delay
- 17. Case Study: Company 2, Process 2 Interact: Payment reminder call Interact: Automated payment collection Metric: Sales days outstanding
- 18. Elephant Two: Internal measures of contact efficiency Industry/segment comparisons VoiceSage Verify: new customer filter
- 19. The Future: Growth of data as the market Cost-recovery funding models More dead elephants More raving groupies
- 20. Thank you! Download this presentation: http://www.voicesage.com/ecomm09