The document discusses the challenges and best practices for alerting and reporting within the SolarWinds Orion platform. Key points include managing false positives, customizing alerting processes, and utilizing reports for historical trend analysis. It emphasizes the importance of refining alert systems to enhance observability and network management.

1. 1
@solarwinds
Alerting and Reporting
in the Age of Observability
Government Webinar

2. 2
@solarwinds
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
Scott Pross
VP of Technology – Advanced Solutions Group
Scott Pross has been a user, customer, and SolarWinds
engineer for the past 15 years. He originally learned the Orion®
Platform as a NOC manager, building out a 24/7 NOC for a
billion-dollar company. Scott has worked on hundreds of
SolarWinds environments ranging from large commercial
organizations to classified government agencies. He currently
works with SolarWinds customers to show them how to obtain
the highest ROI from the Orion Platform.

3. 3
@solarwinds
Love It! Hate It!
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
Alerting – The Love/Hate Relationship
Pesky false positives
Alerts needing no action by the engineer
Setting thresholds
Alerts during maintenance windows
Real-time issue identification
Multiple actions performed by Orion
Correlate related items for more in-depth
issue comprehension
Identifies when the issue is resolved

4. 4
@solarwinds
• All the things we hate about alerting can be solved with:
• Structure
• Fine-tuning
• Strong processes
• Remember, your network is a fluid environment, so alerting
customizations and fine-tuning should be fluid as well.
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
Alerting – The Love/Hate Relationship

5. 5
@solarwinds
• Engage in a process for resolving false positives
• Hold your alerts responsible
• Review the actions you expect the person to undertake
• Communicate to the person/team receiving the alert
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
Resolving Alerting Issues

6. 6
@solarwinds
• Reports are for looking at historical trends, analysis, and occurrences
• Don’t add unneeded data in your reports
• Use the report to find the problems
• Don’t “candy coat” the issue
• When you are having trouble creating an alert, “THWACK it!”
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
Reports – A Historical Look

7. 7
@solarwinds
• The more Orion modules implemented, the more you see with
alerts and reports
• The better you understand your environment, the more
meaningful the monitoring data is … let the Orion Platform help
with it!
• Make sure you report on your alerting!
• Bring in the experts
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
Observability – Putting It All Together

8. 8
@solarwinds
Q&A
© 2022 SolarWinds Worldwide, LLC. All rights reserved.

9. 9
@solarwinds
Contact Information
© 2022 SolarWinds Worldwide, LLC. All rights reserved.
TECHNICAL QUESTIONS:
Scott.Pross@Monalytic.com
PROFESSIONAL SERVICES SALES:
Sales@Monalytic.com
David Leith – Account
Executive
(678) 852-0900

10. 10
@solarwinds
THANK
YOU
© 2022 SolarWinds Worldwide, LLC. All rights reserved.

11. 11
@solarwinds
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide,
LLC or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration in
other countries. All other SolarWinds trademarks, service marks,
and logos may be common law marks or are registered or pending
registration. All other trademarks mentioned herein are used for
identification purposes only and are trademarks of (and may be
registered trademarks) of their respective companies.
© 2022 SolarWinds Worldwide, LLC. All rights reserved.