Government and Education: Leveraging The SolarWinds Orion Assistance Program (OAP)

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@solarwinds
Leveraging the SolarWinds® Orion®
Assistance Program (OAP)
Government and Education Webinar

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@solarwinds
Speaker Introductions
© 2021 SolarWinds Worldwide, LLC. All rights reserved.
Ashley Irwin
Senior Manager Public Sector
Channel & Distribution, SolarWinds
Ashley.Irwin@solarwinds.com
Greg Fetterhoff
General Manager, Monalytic
Gregory.Fetterhoff@monalytic.com
Scott Pross
Director of Engineering, Monalytic
Scott.Pross@monalytic.com

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@solarwinds
Agenda
• Monalytic overview
• OAP Program overview and
details
• Best practices and lessons
learned
• Additional resources
• Q&A

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@solarwinds
Monalytic Overview

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@solarwinds
Monalytic—SolarWinds Public Sector Professional Services
Monalytic.com
The Team
Our SolarWinds certified engineers have the knowledge
and Public Sector industry experience to help solve your
problems, extract those insights, and make your life
easier, within the most secure of environments.
This Is All We Do…
If you’re interested in learning more about SolarWinds,
or if you already have SolarWinds but need help getting
a return on your investment, let’s talk.

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@solarwinds
Monalytic—SolarWinds Public Sector Professional Services
Monalytic.com

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@solarwinds
OAP Program Overview
and Details

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@solarwinds
Orion Assistance Program (OAP) at a Glance
• Orion Assistance Program overview
• Securely getting back to business
• Partner/FSI—vital components
• DoD, CIV, FSI, SLED
• Compliance/regulatory adherence
• Average OAP process duration
• How to engage
support.solarwinds.com/orion-assistance-program

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@solarwinds
OAP Details
• Provides upgrade and hotfix assistance at no cost to
active maintenance SolarWinds customers who
were/are running an Orion Platform version affected
by SUNBURST or SUPERNOVA
• Leverages professional consulting resources from
trusted SolarWinds Partners experienced with the
Orion Platform and its products
• Services also include update assistance related to the
digital code-signing certificate revoked March 8, 2021
• For more information, visit:

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@solarwinds
OAP Frequently Asked Questions
• Who’s eligible for the program?
• What can be expected from the program?
• Does this service walk customers through rebuilding their environments?
• What does this service cost?
• Will customers receive assistance with their digital code-signing
certificate update?
• Should customers wait to install hotfixes until their engagement begins?
• Who should I contact if I have additional questions?

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@solarwinds
Secure by Design Resource Center
solarwinds.com/secure-by-design-resources

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@solarwinds
Monalytic Best Practices
and Lessons Learned

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@solarwinds
Best Practices
• The SolarWinds environment should not have connectivity
to the internet
• Check your network security
• Make sure you have a layer approach and that SolarWinds can
only communicate on necessary ports
• Use this opportunity to upgrade your SolarWinds server
operating systems, SQL Server® version, and hardware
resources

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@solarwinds
Best Practices
• Install the latest OS version and SQL Server version
possible to future proof the environment
• Always build on a stable foundation
• If SolarWinds is/was not stable, diagnose the issue before
upgrading the environment
• Change your passwords

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@solarwinds
Lessons Learned
• Plan your upgrade and communicate with your SolarWinds
stakeholders/users
• Lock your users down
• Disable “Custom Indexing” before running the configuration
wizard
• Evaluate your environment for monitoring gaps

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@solarwinds
Lessons Learned
• Ask for assistance and use THWACK®
• Stay on top of your upgrades
• If changing the IP addresses of the SolarWinds servers,
make sure to update the Access Control Lists (ACLs) of the
monitored devices before upgrading

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@solarwinds
Resources

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@solarwinds
Key SolarWinds Resources
• Secure by Design Resource Center
solarwinds.com/secure-by-design-resources
• Orion Assistance Program
• SolarWinds Trust Center
solarwinds.com/trust-center

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@solarwinds
Q&A
Call government or education
sales:
877.946.3751
Contact federal sales:
federalsales@solarwinds.com
Contact state and local
government sales:
governmentsales@solarwinds.com
Contact education sales:
educationsales@solarwinds.com
Contact Monalytic Professional
Services:
sales@monalytic.com

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@solarwinds
Upcoming SolarWinds Webinars
Zero Trust Panel Discussion
July 29, 2021
1 p.m. – 2 p.m. ET
Register here.
Government and Education:
Virtual Technology Briefing
August 5, 2021
11 a.m. – 5 p.m. ET
Register here.

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@solarwinds
Contact Us
• Call government sales: 877.946.3751
• Email government sales: Federal federalsales@solarwinds.com
State and local governmentsales@solarwinds.com
Education educationsales@solarwinds.com
• Visit our THWACK government group: http://thwack.com/government
• Download a free trial: http://www.solarwinds.com/downloads/
• Visit our government website: http://www.solarwinds.com/government
• Visit our education website: https://www.solarwinds.com/solutions/education-it-solutions
• Follow us on LinkedIn®: https://www.linkedin.com/company/solarwinds-government
Let us know how we can help you

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@solarwinds
THANK
YOU

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@solarwinds
The SolarWinds, SolarWinds & Design, Orion, and THWACK
trademarks are the exclusive property of SolarWinds Worldwide,
LLC or its affiliates, are registered with the U.S. Patent and
Trademark Office, and may be registered or pending registration
in other countries. All other SolarWinds trademarks, service
marks, and logos may be common law marks or are registered or
pending registration. All other trademarks mentioned herein are
used for identification purposes only and are trademarks of (and
may be registered trademarks) of their respective companies.

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