SlideShare a Scribd company logo
GovEDex is a newly formed government agency that will be developing a new service portal that
will
collate and present information on a wide range of government grants, subsidies, benefits,
payments, obligations, and any other interactions between government and the public (both
individuals and businesses). The service portal is aimed to be a one-stop-shop for all public facing
government aspects. The terms service portal and portal are generally used interchangeably to
describe this system.
The service portal aims to present a unified portal to the public, where all government services are
easily searchable, displaying the relevant information for each service. For example, for grants
and
benefits, this includes the eligibility criteria for the grant or benefit, the amount or value of the
grant/benefit (which can be a fixed amount, based on income, or for grants a percentage
contribution towards a project), and the application process. The service will automatically
generate
forms for users to complete if they wish to apply for the grant/benefit, including uploading any
additional documentation (e.g. payslips, project budget, etc) as needed. Users will register their
bank
account details with the service portal for receiving payments from the government. For each
grant/benefit, each user can only apply once, but each user can apply for many different
grants/benefits. The application can be updated and resubmitted, but is still linked to that particular
combination of user and grant/benefit.
Users can be companies or individuals, with the relevant details required by the service portal
varying between the two as appropriate. For example, companies should have their unique
company
number (which is also an example of something that can be applied for through the portal!),
business address, mailing address, and other contact details. Individuals would register their full
name, residential address, and other details instead.
The service portal will also accept payments for government fees and charges, such as drivers
licence
renewals, parking fines, rates, and land tax. Users registered to the portal are invoiced as needed
for
these fees and charges, and receive electronic receipts in the service portal (and optionally by
email)
when the payments are received.
Other than applications and payments, another key part of the service portal is a library of
commonly asked questions and answers, leading to information about everything about the
government. These answers can be contained within the portal, or be links to other government
websites where needed. GovEDex would like to use AI technologies to direct users to appropriate
departments and agencies of the government, even when the question/answer is not specifically
contained in the Q&A for example, if a users question is about tax then it should direct the user to
the tax office for further information, even if the service portal doesnt have the specific answer or a
specific link.
The new portal will be deployed in both a website format and as a mobile application. Due to
government cybersecurity and privacy requirements, although they are keen for the service portal
to
be cloud-hosted in an easily scalable system, this has not yet been decided upon due to concerns
such as data storage location, data transfer, and encryption.
11486 Systems Analysis and Modelling / 6677 Systems Analysis and Modelling G
Page 2 of 2
As a business/systems analyst, you have been tasked with analysing and modelling the new
service
portal and its features and functions, in order for GovEDex to make further decisions regarding its
capabilities and functionality. It is anticipated that as part of this process, some further
investigative
work with other government agencies and departments may be necessary in order to clarify
particular functionality or specific requirements. This analysis and design is a key part of the
overall
scoping of the system, prior to funding being requested for design and development work.
Can you make rich picture and event table for this case study

More Related Content

Similar to GovEDex is a newly formed government agency that will be dev.pdf

The DATA Act: A Revolution in Federal Government Transparency
The DATA Act: A Revolution in Federal Government TransparencyThe DATA Act: A Revolution in Federal Government Transparency
The DATA Act: A Revolution in Federal Government Transparency
Omar Toor
 
Utility Billing Solution - Bill360
Utility Billing Solution - Bill360Utility Billing Solution - Bill360
Utility Billing Solution - Bill360
NetConnect2
 
Chargeback Solution Overview BluLogix
Chargeback Solution Overview BluLogixChargeback Solution Overview BluLogix
Chargeback Solution Overview BluLogix
BluLogix
 
It challenges in india
It challenges in indiaIt challenges in india
It challenges in indiaqmujeebs
 
E com iii unit-16-8-13
E com iii unit-16-8-13E com iii unit-16-8-13
E com iii unit-16-8-13naaaaz
 
GST and GSP (GST Suvidha Provider) Role Part 2
GST and GSP (GST Suvidha Provider) Role Part 2GST and GSP (GST Suvidha Provider) Role Part 2
GST and GSP (GST Suvidha Provider) Role Part 2
mukesh negi
 
Automation of trade settlement
Automation of trade settlementAutomation of trade settlement
Automation of trade settlement
Sasquatch S
 
Salesforce Spring '21 - Release Overview
Salesforce Spring '21 - Release OverviewSalesforce Spring '21 - Release Overview
Salesforce Spring '21 - Release Overview
Bordeaux Salesforce Developer Group
 
ETS Service Levels 2013-15 Julie Bozzi Oregon
ETS Service Levels 2013-15 Julie Bozzi OregonETS Service Levels 2013-15 Julie Bozzi Oregon
ETS Service Levels 2013-15 Julie Bozzi Oregon
Julie Bozzi, PfPM, PMP
 
Slides gc2004 - 22.06.2004
Slides   gc2004 - 22.06.2004Slides   gc2004 - 22.06.2004
Slides gc2004 - 22.06.2004
Alan Mather
 
Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...
Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...
Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...
BluLogix
 
Public Sector — The Most Important Vertical SaaS Market
Public Sector — The Most Important Vertical SaaS MarketPublic Sector — The Most Important Vertical SaaS Market
Public Sector — The Most Important Vertical SaaS Market
Damodar Arapakota
 
Project Charter Agency Date Office or Bureau.docx
Project Charter           Agency Date Office or Bureau.docxProject Charter           Agency Date Office or Bureau.docx
Project Charter Agency Date Office or Bureau.docx
stilliegeorgiana
 
E-governance.pptx
E-governance.pptxE-governance.pptx
E-governance.pptx
ssuser93b682
 
Deepak Chandra Misra
Deepak Chandra MisraDeepak Chandra Misra
Deepak Chandra Misra
eletseditorial
 
Construction Accounting Software Overview
Construction Accounting Software OverviewConstruction Accounting Software Overview
Construction Accounting Software OverviewRichard Buse
 
Regulations Exchange
Regulations ExchangeRegulations Exchange
Regulations Exchange
Lucas Cioffi
 
The Vision & Value of a Connected_Government
The Vision & Value of a Connected_GovernmentThe Vision & Value of a Connected_Government
The Vision & Value of a Connected_Government
AllCloud
 

Similar to GovEDex is a newly formed government agency that will be dev.pdf (20)

The DATA Act: A Revolution in Federal Government Transparency
The DATA Act: A Revolution in Federal Government TransparencyThe DATA Act: A Revolution in Federal Government Transparency
The DATA Act: A Revolution in Federal Government Transparency
 
Utility Billing Solution - Bill360
Utility Billing Solution - Bill360Utility Billing Solution - Bill360
Utility Billing Solution - Bill360
 
Votivesoft
VotivesoftVotivesoft
Votivesoft
 
Chargeback Solution Overview BluLogix
Chargeback Solution Overview BluLogixChargeback Solution Overview BluLogix
Chargeback Solution Overview BluLogix
 
It challenges in india
It challenges in indiaIt challenges in india
It challenges in india
 
E com iii unit-16-8-13
E com iii unit-16-8-13E com iii unit-16-8-13
E com iii unit-16-8-13
 
GST and GSP (GST Suvidha Provider) Role Part 2
GST and GSP (GST Suvidha Provider) Role Part 2GST and GSP (GST Suvidha Provider) Role Part 2
GST and GSP (GST Suvidha Provider) Role Part 2
 
Automation of trade settlement
Automation of trade settlementAutomation of trade settlement
Automation of trade settlement
 
Salesforce Spring '21 - Release Overview
Salesforce Spring '21 - Release OverviewSalesforce Spring '21 - Release Overview
Salesforce Spring '21 - Release Overview
 
ETS Service Levels 2013-15 Julie Bozzi Oregon
ETS Service Levels 2013-15 Julie Bozzi OregonETS Service Levels 2013-15 Julie Bozzi Oregon
ETS Service Levels 2013-15 Julie Bozzi Oregon
 
Slides gc2004 - 22.06.2004
Slides   gc2004 - 22.06.2004Slides   gc2004 - 22.06.2004
Slides gc2004 - 22.06.2004
 
Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...
Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...
Public Sector Chargeback: Software-as-a-Service for Shared Services Frequentl...
 
Public Sector — The Most Important Vertical SaaS Market
Public Sector — The Most Important Vertical SaaS MarketPublic Sector — The Most Important Vertical SaaS Market
Public Sector — The Most Important Vertical SaaS Market
 
CiTRAccessPtBroch2
CiTRAccessPtBroch2CiTRAccessPtBroch2
CiTRAccessPtBroch2
 
Project Charter Agency Date Office or Bureau.docx
Project Charter           Agency Date Office or Bureau.docxProject Charter           Agency Date Office or Bureau.docx
Project Charter Agency Date Office or Bureau.docx
 
E-governance.pptx
E-governance.pptxE-governance.pptx
E-governance.pptx
 
Deepak Chandra Misra
Deepak Chandra MisraDeepak Chandra Misra
Deepak Chandra Misra
 
Construction Accounting Software Overview
Construction Accounting Software OverviewConstruction Accounting Software Overview
Construction Accounting Software Overview
 
Regulations Exchange
Regulations ExchangeRegulations Exchange
Regulations Exchange
 
The Vision & Value of a Connected_Government
The Vision & Value of a Connected_GovernmentThe Vision & Value of a Connected_Government
The Vision & Value of a Connected_Government
 

More from aayushmaany2k14

7 In pea plants round R is dominant to wrinkled r A h.pdf
7 In pea plants round R is dominant to wrinkled r A h.pdf7 In pea plants round R is dominant to wrinkled r A h.pdf
7 In pea plants round R is dominant to wrinkled r A h.pdf
aayushmaany2k14
 
7 In cats some are black some are orange and some are ca.pdf
7 In cats some are black some are orange and some are ca.pdf7 In cats some are black some are orange and some are ca.pdf
7 In cats some are black some are orange and some are ca.pdf
aayushmaany2k14
 
7 You have just discovered a new fungal species from Yellow.pdf
7 You have just discovered a new fungal species from Yellow.pdf7 You have just discovered a new fungal species from Yellow.pdf
7 You have just discovered a new fungal species from Yellow.pdf
aayushmaany2k14
 
7 Write the MIPS code to implement the for loop below Use .pdf
7 Write the MIPS code to implement the for loop below Use .pdf7 Write the MIPS code to implement the for loop below Use .pdf
7 Write the MIPS code to implement the for loop below Use .pdf
aayushmaany2k14
 
7 Given the diagram above describe the order of events in .pdf
7 Given the diagram above describe the order of events in .pdf7 Given the diagram above describe the order of events in .pdf
7 Given the diagram above describe the order of events in .pdf
aayushmaany2k14
 
7 Ontario Resources a natural energy supplier borrowed 8.pdf
7 Ontario Resources a natural energy supplier borrowed 8.pdf7 Ontario Resources a natural energy supplier borrowed 8.pdf
7 Ontario Resources a natural energy supplier borrowed 8.pdf
aayushmaany2k14
 
7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf
7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf
7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf
aayushmaany2k14
 
7 Essay What is the difference between efficiency and equ.pdf
7 Essay What is the difference between efficiency and equ.pdf7 Essay What is the difference between efficiency and equ.pdf
7 Essay What is the difference between efficiency and equ.pdf
aayushmaany2k14
 
7 What is most true about the following B2B promotional too.pdf
7 What is most true about the following B2B promotional too.pdf7 What is most true about the following B2B promotional too.pdf
7 What is most true about the following B2B promotional too.pdf
aayushmaany2k14
 
7 What do foxes and birds have in common a They are both .pdf
7 What do foxes and birds have in common a They are both .pdf7 What do foxes and birds have in common a They are both .pdf
7 What do foxes and birds have in common a They are both .pdf
aayushmaany2k14
 
7 Using terms from the key on the right correctly identify.pdf
7 Using terms from the key on the right correctly identify.pdf7 Using terms from the key on the right correctly identify.pdf
7 Using terms from the key on the right correctly identify.pdf
aayushmaany2k14
 
7 Using node 1 as the root perform a BFS for node 6 Detai.pdf
7 Using node 1 as the root perform a BFS for node 6 Detai.pdf7 Using node 1 as the root perform a BFS for node 6 Detai.pdf
7 Using node 1 as the root perform a BFS for node 6 Detai.pdf
aayushmaany2k14
 
8 The residents of Elk Meadows and Valley View are experien.pdf
8 The residents of Elk Meadows and Valley View are experien.pdf8 The residents of Elk Meadows and Valley View are experien.pdf
8 The residents of Elk Meadows and Valley View are experien.pdf
aayushmaany2k14
 
8 What would be the most possible interaction between the s.pdf
8 What would be the most possible interaction between the s.pdf8 What would be the most possible interaction between the s.pdf
8 What would be the most possible interaction between the s.pdf
aayushmaany2k14
 
8 A unique structure in vertebrate embryos is the somite S.pdf
8 A unique structure in vertebrate embryos is the somite S.pdf8 A unique structure in vertebrate embryos is the somite S.pdf
8 A unique structure in vertebrate embryos is the somite S.pdf
aayushmaany2k14
 
7 Kate has a utility function Uxy4xpath dM95702c.pdf
7 Kate has a utility function Uxy4xpath dM95702c.pdf7 Kate has a utility function Uxy4xpath dM95702c.pdf
7 Kate has a utility function Uxy4xpath dM95702c.pdf
aayushmaany2k14
 
8 Protein synthesis begins when in the nucleus of each cell.pdf
8 Protein synthesis begins when in the nucleus of each cell.pdf8 Protein synthesis begins when in the nucleus of each cell.pdf
8 Protein synthesis begins when in the nucleus of each cell.pdf
aayushmaany2k14
 
729 David is going to purchase two stocks to form the initi.pdf
729 David is going to purchase two stocks to form the initi.pdf729 David is going to purchase two stocks to form the initi.pdf
729 David is going to purchase two stocks to form the initi.pdf
aayushmaany2k14
 
8 IPOsinitial public offerings of stockcreate billions of.pdf
8 IPOsinitial public offerings of stockcreate billions of.pdf8 IPOsinitial public offerings of stockcreate billions of.pdf
8 IPOsinitial public offerings of stockcreate billions of.pdf
aayushmaany2k14
 
8 Agreement and disagreement among economists Suppose that .pdf
8 Agreement and disagreement among economists Suppose that .pdf8 Agreement and disagreement among economists Suppose that .pdf
8 Agreement and disagreement among economists Suppose that .pdf
aayushmaany2k14
 

More from aayushmaany2k14 (20)

7 In pea plants round R is dominant to wrinkled r A h.pdf
7 In pea plants round R is dominant to wrinkled r A h.pdf7 In pea plants round R is dominant to wrinkled r A h.pdf
7 In pea plants round R is dominant to wrinkled r A h.pdf
 
7 In cats some are black some are orange and some are ca.pdf
7 In cats some are black some are orange and some are ca.pdf7 In cats some are black some are orange and some are ca.pdf
7 In cats some are black some are orange and some are ca.pdf
 
7 You have just discovered a new fungal species from Yellow.pdf
7 You have just discovered a new fungal species from Yellow.pdf7 You have just discovered a new fungal species from Yellow.pdf
7 You have just discovered a new fungal species from Yellow.pdf
 
7 Write the MIPS code to implement the for loop below Use .pdf
7 Write the MIPS code to implement the for loop below Use .pdf7 Write the MIPS code to implement the for loop below Use .pdf
7 Write the MIPS code to implement the for loop below Use .pdf
 
7 Given the diagram above describe the order of events in .pdf
7 Given the diagram above describe the order of events in .pdf7 Given the diagram above describe the order of events in .pdf
7 Given the diagram above describe the order of events in .pdf
 
7 Ontario Resources a natural energy supplier borrowed 8.pdf
7 Ontario Resources a natural energy supplier borrowed 8.pdf7 Ontario Resources a natural energy supplier borrowed 8.pdf
7 Ontario Resources a natural energy supplier borrowed 8.pdf
 
7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf
7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf
7 Let XiiZ+1i2path dM263681c0701839752119c34.pdf
 
7 Essay What is the difference between efficiency and equ.pdf
7 Essay What is the difference between efficiency and equ.pdf7 Essay What is the difference between efficiency and equ.pdf
7 Essay What is the difference between efficiency and equ.pdf
 
7 What is most true about the following B2B promotional too.pdf
7 What is most true about the following B2B promotional too.pdf7 What is most true about the following B2B promotional too.pdf
7 What is most true about the following B2B promotional too.pdf
 
7 What do foxes and birds have in common a They are both .pdf
7 What do foxes and birds have in common a They are both .pdf7 What do foxes and birds have in common a They are both .pdf
7 What do foxes and birds have in common a They are both .pdf
 
7 Using terms from the key on the right correctly identify.pdf
7 Using terms from the key on the right correctly identify.pdf7 Using terms from the key on the right correctly identify.pdf
7 Using terms from the key on the right correctly identify.pdf
 
7 Using node 1 as the root perform a BFS for node 6 Detai.pdf
7 Using node 1 as the root perform a BFS for node 6 Detai.pdf7 Using node 1 as the root perform a BFS for node 6 Detai.pdf
7 Using node 1 as the root perform a BFS for node 6 Detai.pdf
 
8 The residents of Elk Meadows and Valley View are experien.pdf
8 The residents of Elk Meadows and Valley View are experien.pdf8 The residents of Elk Meadows and Valley View are experien.pdf
8 The residents of Elk Meadows and Valley View are experien.pdf
 
8 What would be the most possible interaction between the s.pdf
8 What would be the most possible interaction between the s.pdf8 What would be the most possible interaction between the s.pdf
8 What would be the most possible interaction between the s.pdf
 
8 A unique structure in vertebrate embryos is the somite S.pdf
8 A unique structure in vertebrate embryos is the somite S.pdf8 A unique structure in vertebrate embryos is the somite S.pdf
8 A unique structure in vertebrate embryos is the somite S.pdf
 
7 Kate has a utility function Uxy4xpath dM95702c.pdf
7 Kate has a utility function Uxy4xpath dM95702c.pdf7 Kate has a utility function Uxy4xpath dM95702c.pdf
7 Kate has a utility function Uxy4xpath dM95702c.pdf
 
8 Protein synthesis begins when in the nucleus of each cell.pdf
8 Protein synthesis begins when in the nucleus of each cell.pdf8 Protein synthesis begins when in the nucleus of each cell.pdf
8 Protein synthesis begins when in the nucleus of each cell.pdf
 
729 David is going to purchase two stocks to form the initi.pdf
729 David is going to purchase two stocks to form the initi.pdf729 David is going to purchase two stocks to form the initi.pdf
729 David is going to purchase two stocks to form the initi.pdf
 
8 IPOsinitial public offerings of stockcreate billions of.pdf
8 IPOsinitial public offerings of stockcreate billions of.pdf8 IPOsinitial public offerings of stockcreate billions of.pdf
8 IPOsinitial public offerings of stockcreate billions of.pdf
 
8 Agreement and disagreement among economists Suppose that .pdf
8 Agreement and disagreement among economists Suppose that .pdf8 Agreement and disagreement among economists Suppose that .pdf
8 Agreement and disagreement among economists Suppose that .pdf
 

Recently uploaded

The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
Delapenabediema
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
Atul Kumar Singh
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
deeptiverma2406
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
heathfieldcps1
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
Vivekanand Anglo Vedic Academy
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
camakaiclarkmusic
 
Marketing internship report file for MBA
Marketing internship report file for MBAMarketing internship report file for MBA
Marketing internship report file for MBA
gb193092
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
Nguyen Thanh Tu Collection
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
Special education needs
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
chanes7
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
EverAndrsGuerraGuerr
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
Levi Shapiro
 
Natural birth techniques - Mrs.Akanksha Trivedi Rama University
Natural birth techniques - Mrs.Akanksha Trivedi Rama UniversityNatural birth techniques - Mrs.Akanksha Trivedi Rama University
Natural birth techniques - Mrs.Akanksha Trivedi Rama University
Akanksha trivedi rama nursing college kanpur.
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
Balvir Singh
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
TechSoup
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
EduSkills OECD
 
The Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptxThe Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptx
DhatriParmar
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
Jisc
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
Thiyagu K
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
DeeptiGupta154
 

Recently uploaded (20)

The Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official PublicationThe Challenger.pdf DNHS Official Publication
The Challenger.pdf DNHS Official Publication
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
 
Best Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDABest Digital Marketing Institute In NOIDA
Best Digital Marketing Institute In NOIDA
 
The basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptxThe basics of sentences session 5pptx.pptx
The basics of sentences session 5pptx.pptx
 
The French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free downloadThe French Revolution Class 9 Study Material pdf free download
The French Revolution Class 9 Study Material pdf free download
 
CACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdfCACJapan - GROUP Presentation 1- Wk 4.pdf
CACJapan - GROUP Presentation 1- Wk 4.pdf
 
Marketing internship report file for MBA
Marketing internship report file for MBAMarketing internship report file for MBA
Marketing internship report file for MBA
 
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
BÀI TẬP BỔ TRỢ TIẾNG ANH GLOBAL SUCCESS LỚP 3 - CẢ NĂM (CÓ FILE NGHE VÀ ĐÁP Á...
 
special B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdfspecial B.ed 2nd year old paper_20240531.pdf
special B.ed 2nd year old paper_20240531.pdf
 
Digital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion DesignsDigital Artifact 2 - Investigating Pavilion Designs
Digital Artifact 2 - Investigating Pavilion Designs
 
Thesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.pptThesis Statement for students diagnonsed withADHD.ppt
Thesis Statement for students diagnonsed withADHD.ppt
 
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
June 3, 2024 Anti-Semitism Letter Sent to MIT President Kornbluth and MIT Cor...
 
Natural birth techniques - Mrs.Akanksha Trivedi Rama University
Natural birth techniques - Mrs.Akanksha Trivedi Rama UniversityNatural birth techniques - Mrs.Akanksha Trivedi Rama University
Natural birth techniques - Mrs.Akanksha Trivedi Rama University
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
 
Introduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp NetworkIntroduction to AI for Nonprofits with Tapp Network
Introduction to AI for Nonprofits with Tapp Network
 
Francesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptxFrancesca Gottschalk - How can education support child empowerment.pptx
Francesca Gottschalk - How can education support child empowerment.pptx
 
The Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptxThe Accursed House by Émile Gaboriau.pptx
The Accursed House by Émile Gaboriau.pptx
 
How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...How libraries can support authors with open access requirements for UKRI fund...
How libraries can support authors with open access requirements for UKRI fund...
 
Unit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdfUnit 8 - Information and Communication Technology (Paper I).pdf
Unit 8 - Information and Communication Technology (Paper I).pdf
 
Overview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with MechanismOverview on Edible Vaccine: Pros & Cons with Mechanism
Overview on Edible Vaccine: Pros & Cons with Mechanism
 

GovEDex is a newly formed government agency that will be dev.pdf

  • 1. GovEDex is a newly formed government agency that will be developing a new service portal that will collate and present information on a wide range of government grants, subsidies, benefits, payments, obligations, and any other interactions between government and the public (both individuals and businesses). The service portal is aimed to be a one-stop-shop for all public facing government aspects. The terms service portal and portal are generally used interchangeably to describe this system. The service portal aims to present a unified portal to the public, where all government services are easily searchable, displaying the relevant information for each service. For example, for grants and benefits, this includes the eligibility criteria for the grant or benefit, the amount or value of the grant/benefit (which can be a fixed amount, based on income, or for grants a percentage contribution towards a project), and the application process. The service will automatically generate forms for users to complete if they wish to apply for the grant/benefit, including uploading any additional documentation (e.g. payslips, project budget, etc) as needed. Users will register their bank account details with the service portal for receiving payments from the government. For each grant/benefit, each user can only apply once, but each user can apply for many different grants/benefits. The application can be updated and resubmitted, but is still linked to that particular combination of user and grant/benefit. Users can be companies or individuals, with the relevant details required by the service portal varying between the two as appropriate. For example, companies should have their unique company number (which is also an example of something that can be applied for through the portal!), business address, mailing address, and other contact details. Individuals would register their full name, residential address, and other details instead. The service portal will also accept payments for government fees and charges, such as drivers licence renewals, parking fines, rates, and land tax. Users registered to the portal are invoiced as needed for these fees and charges, and receive electronic receipts in the service portal (and optionally by email) when the payments are received. Other than applications and payments, another key part of the service portal is a library of commonly asked questions and answers, leading to information about everything about the government. These answers can be contained within the portal, or be links to other government websites where needed. GovEDex would like to use AI technologies to direct users to appropriate departments and agencies of the government, even when the question/answer is not specifically contained in the Q&A for example, if a users question is about tax then it should direct the user to
  • 2. the tax office for further information, even if the service portal doesnt have the specific answer or a specific link. The new portal will be deployed in both a website format and as a mobile application. Due to government cybersecurity and privacy requirements, although they are keen for the service portal to be cloud-hosted in an easily scalable system, this has not yet been decided upon due to concerns such as data storage location, data transfer, and encryption. 11486 Systems Analysis and Modelling / 6677 Systems Analysis and Modelling G Page 2 of 2 As a business/systems analyst, you have been tasked with analysing and modelling the new service portal and its features and functions, in order for GovEDex to make further decisions regarding its capabilities and functionality. It is anticipated that as part of this process, some further investigative work with other government agencies and departments may be necessary in order to clarify particular functionality or specific requirements. This analysis and design is a key part of the overall scoping of the system, prior to funding being requested for design and development work. Can you make rich picture and event table for this case study