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Google Cloud Industries:
The impact of COVID-19
on manufacturers
2
Table of
contents
Introduction
Key findings
In closing
Research methodology
Appendix
03
04
11
12
14
3
After facing severe headwinds from COVID-19, ranging
from decreased orders to negative impacts on
operations, manufacturers around the world have
started to revamp their operating models and supply
chain strategies—and now feel more prepared in their
ability to successfully navigate future pandemics,
according to new research released from Google Cloud.
The key for manufacturers’ ability to transform—despite
the ongoing pandemic—is their embrace of digital
enablers and disruptive technologies. In fact, nearly
more than two in five manufacturers have actually
increased their use of data and analytics, digital
productivity tools, and public cloud platforms,
irrespective of their location in the world.
The following pages include a snapshot of our key
findings on how manufacturing operations continue
to evolve in COVID-19 and beyond.
Introduction
Introduction
4
Key findings
As with other industries, the pandemic has had
a devastating effect on manufacturers overall.
COVID-19’s impact on operations
of surveyed manufacturers
believe their manufacturing
or supply chain operations
have been negatively
impacted by the pandemic.
of surveyed
manufacturers classify
that impact as major
or moderate.
95% 59%
Japanese manufacturers
appear to be hit particularly
hard by the pandemic:
Japan Global
Reports of major negative impact
20%
35%
Key findings
5
Top three most adverse impacts from manufacturers who
said that the pandemic has negatively impacted operations:
46% 44% 39%
lost productivity for reasons
such as employees needing to
work from home, fewer
employees simultaneously
working at a time, and/or
employees unable to work at all
due to contracting the virus.
35% have faced
downward pressure on
overall customer demand.
34% said the pandemic
has led to labor shortages.
Manufacturers’ lost productivity due to the pandemic:
Key findings
35%
32%
54% 54%
lower sales.
Germany U.S.
France
UK
increased lead times due to
supply chain disruptions.
33% have been hindered
in their ability to maintain a
safe working environment.
COVID-19’s impact on operations
Additional adverse impacts:
6
Nearly half of surveyed
manufacturers worldwide (47%)
weren’t prepared for the pandemic.
However, about four in five surveyed
manufacturers (82%) now feel prepared to
deal with another COVID-19-like event.
Respondents in Japan were least
likely to report feeling prepared,
compared to Germany and the U.S.:
Countries who feel the most
prepared to deal with another
COVID-19-like event:
Japan
29%
94%
62%
90%
62%
83%
Germany
Germany
U.S.
Italy
U.S.
Some of this could be related to how manufacturers have
successfully ventured into new verticals, such as providing
ventilators and PPE during shortages, or how some even
resumed investing in new digital factory plans.
Key findings
Pre-COVID-19 readiness
Post-COVID-19 readiness
7
of surveyed manufacturers felt that COVID-19 has caused their
companies to re-evaluate their operating model strategies.
77% There’s been a growing interest in technology prior to the start of the pandemic—
two-thirds of industrial companies worldwide felt that digitizing the production
value chain was a top priority back in January 2020—that seems to only grow, as a
result of dealing with COVID-19.
Key findings
COVID-19’s impact on operating model strategies
As for why the majority of respondents who said that the COVID-19 pandemic has caused
their companies to re-evaluate their operating model strategies, the top two reasons are
related to communication:
41% 40%
said they weren’t able to
collaborate effectively
with value chain partners.
38% said they weren’t ready
to bring back workers safely in
a pandemic environment.
25% weren’t able to keep
websites and other key properties
online due to demand.	
39% said their technology didn’t
allow them to operate without a
large number of on-site workers.
34% said they needed to be
better prepared for consumer
demand spikes.
35% said their technology didn’t
give them real-time data/insights
to help them shift strategies.
2
w
p
Additonal reasons include:
said they weren’t able to
collaborate effectively
with employees.
More than half of manufacturers in Japan
aren’t ready to bring back workers safely in
a pandemic compared to less than a third
of manufacturers in Germany:
Japan
53%
30% Germany
8
Top five countries increasing use of digital
enablers and disruptive technologies:
76%
81%
86%
76%
73%
France
U.S.
UK
Italy
Germany
Key findings
76%
said the COVID-19 pandemic caused their
companies to increase the use of digital enablers
and disruptive technologies such the cloud,
artificial intelligence, data analytics, robotics, 3D
printing/additive manufacturing, Internet of Things,
and augmented or virtual reality.
These findings fall in line with larger trends, such as estimating
AI use within manufacturing to grow at a CAGR of 57.2%
between 2020 and 2026, reaching USD 16.7 billion by 2026.
Use of digital enablers and disruptive technologies during COVID-19
Manufacturers have always prepared for
unpredictable events that could adversely
impact operations. But what makes
COVID-19 so unique is its sustained nature
that touches the supply chain, irrespective
of geographical location, in a way we
haven’t seen in our lifetime. As a result,
we’re seeing an urgency from
manufacturers to quickly put the right
technological levers in place, sooner rather
than later. While there may have only been
initial conversations about digital
transformation in the past, we’re now
seeing a rapid acceleration of critical tools
and technologies being adopted within the
industry.”
Bob Parker, Senior Vice President, Enterprise
Applications, Data Intelligence, Services, and
Industry Research for IDC
9
More specifically, for manufacturers
who said the pandemic has caused an
increased use of digital enablers, the
top three reported were:
Key findings
Manufacturers in the U.S. lead the way across
all increased usage of the top three digital
enablers and disruptive technologies.
46%
01
02
03
data and analytics.
43%
digital productivity tools.
42%
public cloud platforms.
41% Internet of Things
(IoT) and sensors.
37% artificial intelligence (AI)
and machine learning (ML).
36% robotics and automation
to increase productivity.
34% collaboration and
mobility tools.
As the data shows, manufacturers are turning to the cloud to help optimize IT resources and reduce costs, while
using productivity tools to collaborate along their supply chains. Additionally, ABB President of Industrial
Automation Business Peter Terwiesch recently noted that integrating data and analytics into business strategies
may have a significant positive impact; productivity gains up to 40% may be hidden in unused data.
Use of digital enablers and disruptive technologies during COVID-19
Additional digital enablers and disruptive
technologies being leveraged:
10
More than two in five surveyed manufacturers
(43%) said their companies are now accelerating
cloud adoption to ensure business continuity in
response to the global COVID-19 pandemic.
23% said dependency on legacy
technology has created more risk
for their business operations over
the next 5+ years.
23% felt their IT systems
lacked necessary redundancies,
which undermined their overall
operational resiliency.
30% said dependency on
legacy technology has created
more risk for their business
operations over the next year.
37% said their companies were
equipped with the right
technological tools to maintain
business continuity in the first 1-3
months of the pandemic.
45% believe their companies
are currently equipped with the
right technological tools to
maintain business continuity as
the pandemic continues over
the next 6-12 months.
Additional statistics:
Technology plays a key role in how manufacturers address the pandemic impact
Key findings
Digital technology has played a huge role in enabling the continuity of
substantial parts of our business and as we pursue our ambitions of
pioneering sustainable power, we need people in factories making products,
alongside technologies that improve efficiency, accuracy and productivity.”
Caroline Gorski, Group Director, R² Data Labs, Rolls-Royce/ Co-Founder and
Former Chair, Emergent Alliance
11
In closing
As the manufacturing industry continues to navigate through the
pandemic and beyond, focusing on digital transformation
initiatives at scale will help companies adapt in a way that both
strengthens operations and builds business resilience.
Manufacturers are making short-term adjustments that will have
a long-term impact, from increasing cloud adoption, to ensuring
business continuity, to expediting the use of innovative
technologies that will drive Industry 4.0.
How Google Cloud can help
Manufacturing is one of our priority verticals at Google Cloud.
Our ecosystem of connected devices, products, and solutions
can help manufacturers drive revenue growth, operational
excellence, and innovation across the manufacturing value chain.
Many manufacturing companies already use Google Cloud to
measurably improve the quality of their decisions, crunch vast
quantities of data to drive business insights, lower infrastructure
costs, and reduce time-to-market for their products. We’re
highly focused on demonstrating the value of cloud to even more
manufacturers as they embrace new digital technologies.
This publication is part of a series of research findings
to be released by Google Cloud in Fall 2020 and Winter 2021.
In closing
12
Research methodology
The survey was conducted online by The Harris Poll on
behalf of Google Cloud, from October 15 – November
4, 2020, among 1,154 senior manufacturing executives
in France (n=150), Germany (n=200), Italy (n=154), Japan
(n=150), South Korea (n=150), the UK (n=150), and the
U.S. (n=200) who are employed full-time at a company
with more than 500 employees, and who work in the
manufacturing industry with a title of director level or
higher. The data in each country were weighted by
number of employees to bring them into line with actual
company size proportions in the population. A global
post-weight was applied to ensure equal weight of
each country in the global total.
Research Methodology
13
Appendix
Appendix
To what extent has your manufacturing or supply chain
operations been negatively impacted by the COVID-19 pandemic?
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
TOTAL negative impact 95% 95% 98% 92% 95% 97% 93% 92%
Slight negative impact 36% 46% 36% 42% 17% 34% 38% 36%
Moderate negative impact 39% 37% 43% 36% 43% 39% 36% 41%
Major negative impact 20% 12% 19% 14% 35% 23% 19% 15%
In which of the following ways has the COVID-19 pandemic negatively
impacted your company’s manufacturing or supply chain operations?
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
It has led to lost productivity
for reasons such as
employees needing to work
from home, fewer employees
simultaneously working at a
time, and/or employees
unable to work at all due to
contracting the virus
46% 32% 54% 52% 46% 51% 35% 54%
It has led to lower sales (e.g.,
due to travel restrictions)
44% 39% 43% 39% 51% 50% 40% 44%
We have faced increased lead
times due to supply chain
disruptions
39% 28% 36% 51% 44% 28% 36% 54%
We have faced downward
pressure on overall customer
demand
35% 30% 31% 43% 46% 32% 28% 36%
It has led to labor shortages 34% 37% 41% 36% 24% 25% 41% 35%
It has hindered my company’s
ability to maintain safe
working conditions
33% 27% 34% 24% 35% 43% 35% 31%
14
Appendix
How prepared was your company to deal with the COVID-19 pandemic?
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
Not very or not at all prepared 47% 44% 37% 45% 71% 39% 52% 38%
And, now looking ahead, how prepared is your company to deal with another COVID-19-like event?
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
Very or somewhat prepared 82% 78% 90% 83% 80% 77% 74% 94%
Has the COVID-19 pandemic caused your company to re-evaluate your operating model strategies?
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
Yes 77% 73% 86% 82% 76% 66% 75% 83%
For which of the following reasons has the COVID-19 pandemic caused your company to re-evaluate
your operating model strategies? Select all that apply.
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
We weren’t able to collaborate
effectively with value chain
partners
41% 33% 53% 43% 37% 42% 33% 48%
We weren’t able to collaborate
effectively with employees
40% 31% 50% 43% 29% 45% 41% 37%
Our technology didn’t allow us
to operate without a large
number of on-site workers
39% 39% 52% 33% 33% 36% 37% 37%
We weren’t ready to bring back
workers safely in a pandemic
environment
38% 36% 30% 37% 53% 38% 32% 39%
Our technology didn’t give
real-time data/insights to help
shift strategies
35% 31% 35% 45% 33% 29% 32% 37%
We needed to be better
prepared for consumer demand
spikes
34% 33% 23% 36% 30% 31% 42% 41%
We weren’t able to keep
websites and other key online
properties online due to demand
77% 36% 23% 25% 31% 30% 20% 15%
15
Appendix
Has the COVID-19 pandemic caused your company to increase the use of digital enablers and
disruptive technologies (e.g., the cloud, artificial intelligence, data analytics, robotics, 3D
printing/additive manufacturing, Internet of Things, augmented or virtual reality)?
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
Yes 76% 76% 86% 81% 67% 69% 76% 73%
For which of the following reasons has the COVID-19 pandemic caused your company to
re-evaluate your operating model strategies? Select all that apply.
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
Data and analytics 46% 33% 53% 46% 53% 31% 43% 64%
Digital productivity tools 43% 37% 43% 42% 51% 40% 34% 58%
Public cloud platforms 42% 45% 46% 34% 36% 44% 36% 51%
Internet of Things (IoT) and
sensors
41% 25% 51% 40% 41% 37% 33% 57%
Artificial intelligence (AI) and
machine learning (ML)
37% 31% 42% 43% 36% 30% 31% 48%
Robotics and automation to
increase productivity
36% 26% 33% 31% 43% 46% 27% 48%
Collaboration and mobility
applications
34% 22% 32% 31% 29% 42% 32% 48%
Augmented and/or virtual
reality
26% 25% 24% 31% 24% 32% 20% 26%
3D and additive
manufacturing
24% 24% 20% 28% 21% 21% 27% 29%
5G (e.g., in factory floor
scenarios)
23% 27% 24% 16% 17% 25% 21% 35%
RPA bots to perform repetitive
back office tasks
23% 21% 19% 28% 25% 29% 23% 15%
16
Appendix
Q: Which of the following statements, if any, are true regarding your company’s response to the
global COVID-19 pandemic? Select all that apply.
Global
Total France Germany Italy Japan Korea
United
Kingdom
United
States
My company is currently
equipped with the right
technological tools to
maintain business continuity
as the pandemic continues
(i.e., over the next 6-12
months)
45% 37% 50% 46% 40% 45% 40% 57%
My company is now
accelerating cloud adoption
to ensure business continuity
43% 39% 49% 50% 34% 39% 38% 51%
My company was equipped
with the right technological
tools to maintain business
continuity in the early stages
of the pandemic (i.e., the first
1-3 months)
37% 48% 46% 36% 32% 22% 37% 40%
Dependency on legacy
technology has created more
risk for my business
operations in the short-term
(over the next year)
30% 33% 30% 34% 24% 22% 43% 27%
Our IT systems lacked
necessary redundancies,
which undermined our overall
operational resiliency
23% 15% 27% 35% 15% 26% 23% 23%
Dependency on legacy
technology has created more
risk for my business
operations in the long-term
(over the next 5+ years)
23% 26% 26% 33% 19% 12% 28% 18%
None of these 2% - - - 7% 1% 1% 2%

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Google Cloud Industries: The impact of COVID-19 on manufacturers

  • 1. Google Cloud Industries: The impact of COVID-19 on manufacturers
  • 2. 2 Table of contents Introduction Key findings In closing Research methodology Appendix 03 04 11 12 14
  • 3. 3 After facing severe headwinds from COVID-19, ranging from decreased orders to negative impacts on operations, manufacturers around the world have started to revamp their operating models and supply chain strategies—and now feel more prepared in their ability to successfully navigate future pandemics, according to new research released from Google Cloud. The key for manufacturers’ ability to transform—despite the ongoing pandemic—is their embrace of digital enablers and disruptive technologies. In fact, nearly more than two in five manufacturers have actually increased their use of data and analytics, digital productivity tools, and public cloud platforms, irrespective of their location in the world. The following pages include a snapshot of our key findings on how manufacturing operations continue to evolve in COVID-19 and beyond. Introduction Introduction
  • 4. 4 Key findings As with other industries, the pandemic has had a devastating effect on manufacturers overall. COVID-19’s impact on operations of surveyed manufacturers believe their manufacturing or supply chain operations have been negatively impacted by the pandemic. of surveyed manufacturers classify that impact as major or moderate. 95% 59% Japanese manufacturers appear to be hit particularly hard by the pandemic: Japan Global Reports of major negative impact 20% 35% Key findings
  • 5. 5 Top three most adverse impacts from manufacturers who said that the pandemic has negatively impacted operations: 46% 44% 39% lost productivity for reasons such as employees needing to work from home, fewer employees simultaneously working at a time, and/or employees unable to work at all due to contracting the virus. 35% have faced downward pressure on overall customer demand. 34% said the pandemic has led to labor shortages. Manufacturers’ lost productivity due to the pandemic: Key findings 35% 32% 54% 54% lower sales. Germany U.S. France UK increased lead times due to supply chain disruptions. 33% have been hindered in their ability to maintain a safe working environment. COVID-19’s impact on operations Additional adverse impacts:
  • 6. 6 Nearly half of surveyed manufacturers worldwide (47%) weren’t prepared for the pandemic. However, about four in five surveyed manufacturers (82%) now feel prepared to deal with another COVID-19-like event. Respondents in Japan were least likely to report feeling prepared, compared to Germany and the U.S.: Countries who feel the most prepared to deal with another COVID-19-like event: Japan 29% 94% 62% 90% 62% 83% Germany Germany U.S. Italy U.S. Some of this could be related to how manufacturers have successfully ventured into new verticals, such as providing ventilators and PPE during shortages, or how some even resumed investing in new digital factory plans. Key findings Pre-COVID-19 readiness Post-COVID-19 readiness
  • 7. 7 of surveyed manufacturers felt that COVID-19 has caused their companies to re-evaluate their operating model strategies. 77% There’s been a growing interest in technology prior to the start of the pandemic— two-thirds of industrial companies worldwide felt that digitizing the production value chain was a top priority back in January 2020—that seems to only grow, as a result of dealing with COVID-19. Key findings COVID-19’s impact on operating model strategies As for why the majority of respondents who said that the COVID-19 pandemic has caused their companies to re-evaluate their operating model strategies, the top two reasons are related to communication: 41% 40% said they weren’t able to collaborate effectively with value chain partners. 38% said they weren’t ready to bring back workers safely in a pandemic environment. 25% weren’t able to keep websites and other key properties online due to demand. 39% said their technology didn’t allow them to operate without a large number of on-site workers. 34% said they needed to be better prepared for consumer demand spikes. 35% said their technology didn’t give them real-time data/insights to help them shift strategies. 2 w p Additonal reasons include: said they weren’t able to collaborate effectively with employees. More than half of manufacturers in Japan aren’t ready to bring back workers safely in a pandemic compared to less than a third of manufacturers in Germany: Japan 53% 30% Germany
  • 8. 8 Top five countries increasing use of digital enablers and disruptive technologies: 76% 81% 86% 76% 73% France U.S. UK Italy Germany Key findings 76% said the COVID-19 pandemic caused their companies to increase the use of digital enablers and disruptive technologies such the cloud, artificial intelligence, data analytics, robotics, 3D printing/additive manufacturing, Internet of Things, and augmented or virtual reality. These findings fall in line with larger trends, such as estimating AI use within manufacturing to grow at a CAGR of 57.2% between 2020 and 2026, reaching USD 16.7 billion by 2026. Use of digital enablers and disruptive technologies during COVID-19 Manufacturers have always prepared for unpredictable events that could adversely impact operations. But what makes COVID-19 so unique is its sustained nature that touches the supply chain, irrespective of geographical location, in a way we haven’t seen in our lifetime. As a result, we’re seeing an urgency from manufacturers to quickly put the right technological levers in place, sooner rather than later. While there may have only been initial conversations about digital transformation in the past, we’re now seeing a rapid acceleration of critical tools and technologies being adopted within the industry.” Bob Parker, Senior Vice President, Enterprise Applications, Data Intelligence, Services, and Industry Research for IDC
  • 9. 9 More specifically, for manufacturers who said the pandemic has caused an increased use of digital enablers, the top three reported were: Key findings Manufacturers in the U.S. lead the way across all increased usage of the top three digital enablers and disruptive technologies. 46% 01 02 03 data and analytics. 43% digital productivity tools. 42% public cloud platforms. 41% Internet of Things (IoT) and sensors. 37% artificial intelligence (AI) and machine learning (ML). 36% robotics and automation to increase productivity. 34% collaboration and mobility tools. As the data shows, manufacturers are turning to the cloud to help optimize IT resources and reduce costs, while using productivity tools to collaborate along their supply chains. Additionally, ABB President of Industrial Automation Business Peter Terwiesch recently noted that integrating data and analytics into business strategies may have a significant positive impact; productivity gains up to 40% may be hidden in unused data. Use of digital enablers and disruptive technologies during COVID-19 Additional digital enablers and disruptive technologies being leveraged:
  • 10. 10 More than two in five surveyed manufacturers (43%) said their companies are now accelerating cloud adoption to ensure business continuity in response to the global COVID-19 pandemic. 23% said dependency on legacy technology has created more risk for their business operations over the next 5+ years. 23% felt their IT systems lacked necessary redundancies, which undermined their overall operational resiliency. 30% said dependency on legacy technology has created more risk for their business operations over the next year. 37% said their companies were equipped with the right technological tools to maintain business continuity in the first 1-3 months of the pandemic. 45% believe their companies are currently equipped with the right technological tools to maintain business continuity as the pandemic continues over the next 6-12 months. Additional statistics: Technology plays a key role in how manufacturers address the pandemic impact Key findings Digital technology has played a huge role in enabling the continuity of substantial parts of our business and as we pursue our ambitions of pioneering sustainable power, we need people in factories making products, alongside technologies that improve efficiency, accuracy and productivity.” Caroline Gorski, Group Director, R² Data Labs, Rolls-Royce/ Co-Founder and Former Chair, Emergent Alliance
  • 11. 11 In closing As the manufacturing industry continues to navigate through the pandemic and beyond, focusing on digital transformation initiatives at scale will help companies adapt in a way that both strengthens operations and builds business resilience. Manufacturers are making short-term adjustments that will have a long-term impact, from increasing cloud adoption, to ensuring business continuity, to expediting the use of innovative technologies that will drive Industry 4.0. How Google Cloud can help Manufacturing is one of our priority verticals at Google Cloud. Our ecosystem of connected devices, products, and solutions can help manufacturers drive revenue growth, operational excellence, and innovation across the manufacturing value chain. Many manufacturing companies already use Google Cloud to measurably improve the quality of their decisions, crunch vast quantities of data to drive business insights, lower infrastructure costs, and reduce time-to-market for their products. We’re highly focused on demonstrating the value of cloud to even more manufacturers as they embrace new digital technologies. This publication is part of a series of research findings to be released by Google Cloud in Fall 2020 and Winter 2021. In closing
  • 12. 12 Research methodology The survey was conducted online by The Harris Poll on behalf of Google Cloud, from October 15 – November 4, 2020, among 1,154 senior manufacturing executives in France (n=150), Germany (n=200), Italy (n=154), Japan (n=150), South Korea (n=150), the UK (n=150), and the U.S. (n=200) who are employed full-time at a company with more than 500 employees, and who work in the manufacturing industry with a title of director level or higher. The data in each country were weighted by number of employees to bring them into line with actual company size proportions in the population. A global post-weight was applied to ensure equal weight of each country in the global total. Research Methodology
  • 13. 13 Appendix Appendix To what extent has your manufacturing or supply chain operations been negatively impacted by the COVID-19 pandemic? Global Total France Germany Italy Japan Korea United Kingdom United States TOTAL negative impact 95% 95% 98% 92% 95% 97% 93% 92% Slight negative impact 36% 46% 36% 42% 17% 34% 38% 36% Moderate negative impact 39% 37% 43% 36% 43% 39% 36% 41% Major negative impact 20% 12% 19% 14% 35% 23% 19% 15% In which of the following ways has the COVID-19 pandemic negatively impacted your company’s manufacturing or supply chain operations? Global Total France Germany Italy Japan Korea United Kingdom United States It has led to lost productivity for reasons such as employees needing to work from home, fewer employees simultaneously working at a time, and/or employees unable to work at all due to contracting the virus 46% 32% 54% 52% 46% 51% 35% 54% It has led to lower sales (e.g., due to travel restrictions) 44% 39% 43% 39% 51% 50% 40% 44% We have faced increased lead times due to supply chain disruptions 39% 28% 36% 51% 44% 28% 36% 54% We have faced downward pressure on overall customer demand 35% 30% 31% 43% 46% 32% 28% 36% It has led to labor shortages 34% 37% 41% 36% 24% 25% 41% 35% It has hindered my company’s ability to maintain safe working conditions 33% 27% 34% 24% 35% 43% 35% 31%
  • 14. 14 Appendix How prepared was your company to deal with the COVID-19 pandemic? Global Total France Germany Italy Japan Korea United Kingdom United States Not very or not at all prepared 47% 44% 37% 45% 71% 39% 52% 38% And, now looking ahead, how prepared is your company to deal with another COVID-19-like event? Global Total France Germany Italy Japan Korea United Kingdom United States Very or somewhat prepared 82% 78% 90% 83% 80% 77% 74% 94% Has the COVID-19 pandemic caused your company to re-evaluate your operating model strategies? Global Total France Germany Italy Japan Korea United Kingdom United States Yes 77% 73% 86% 82% 76% 66% 75% 83% For which of the following reasons has the COVID-19 pandemic caused your company to re-evaluate your operating model strategies? Select all that apply. Global Total France Germany Italy Japan Korea United Kingdom United States We weren’t able to collaborate effectively with value chain partners 41% 33% 53% 43% 37% 42% 33% 48% We weren’t able to collaborate effectively with employees 40% 31% 50% 43% 29% 45% 41% 37% Our technology didn’t allow us to operate without a large number of on-site workers 39% 39% 52% 33% 33% 36% 37% 37% We weren’t ready to bring back workers safely in a pandemic environment 38% 36% 30% 37% 53% 38% 32% 39% Our technology didn’t give real-time data/insights to help shift strategies 35% 31% 35% 45% 33% 29% 32% 37% We needed to be better prepared for consumer demand spikes 34% 33% 23% 36% 30% 31% 42% 41% We weren’t able to keep websites and other key online properties online due to demand 77% 36% 23% 25% 31% 30% 20% 15%
  • 15. 15 Appendix Has the COVID-19 pandemic caused your company to increase the use of digital enablers and disruptive technologies (e.g., the cloud, artificial intelligence, data analytics, robotics, 3D printing/additive manufacturing, Internet of Things, augmented or virtual reality)? Global Total France Germany Italy Japan Korea United Kingdom United States Yes 76% 76% 86% 81% 67% 69% 76% 73% For which of the following reasons has the COVID-19 pandemic caused your company to re-evaluate your operating model strategies? Select all that apply. Global Total France Germany Italy Japan Korea United Kingdom United States Data and analytics 46% 33% 53% 46% 53% 31% 43% 64% Digital productivity tools 43% 37% 43% 42% 51% 40% 34% 58% Public cloud platforms 42% 45% 46% 34% 36% 44% 36% 51% Internet of Things (IoT) and sensors 41% 25% 51% 40% 41% 37% 33% 57% Artificial intelligence (AI) and machine learning (ML) 37% 31% 42% 43% 36% 30% 31% 48% Robotics and automation to increase productivity 36% 26% 33% 31% 43% 46% 27% 48% Collaboration and mobility applications 34% 22% 32% 31% 29% 42% 32% 48% Augmented and/or virtual reality 26% 25% 24% 31% 24% 32% 20% 26% 3D and additive manufacturing 24% 24% 20% 28% 21% 21% 27% 29% 5G (e.g., in factory floor scenarios) 23% 27% 24% 16% 17% 25% 21% 35% RPA bots to perform repetitive back office tasks 23% 21% 19% 28% 25% 29% 23% 15%
  • 16. 16 Appendix Q: Which of the following statements, if any, are true regarding your company’s response to the global COVID-19 pandemic? Select all that apply. Global Total France Germany Italy Japan Korea United Kingdom United States My company is currently equipped with the right technological tools to maintain business continuity as the pandemic continues (i.e., over the next 6-12 months) 45% 37% 50% 46% 40% 45% 40% 57% My company is now accelerating cloud adoption to ensure business continuity 43% 39% 49% 50% 34% 39% 38% 51% My company was equipped with the right technological tools to maintain business continuity in the early stages of the pandemic (i.e., the first 1-3 months) 37% 48% 46% 36% 32% 22% 37% 40% Dependency on legacy technology has created more risk for my business operations in the short-term (over the next year) 30% 33% 30% 34% 24% 22% 43% 27% Our IT systems lacked necessary redundancies, which undermined our overall operational resiliency 23% 15% 27% 35% 15% 26% 23% 23% Dependency on legacy technology has created more risk for my business operations in the long-term (over the next 5+ years) 23% 26% 26% 33% 19% 12% 28% 18% None of these 2% - - - 7% 1% 1% 2%