This document provides guidance on proper email etiquette and practices. It recommends being concise, careful, contextual and courteous in emails as emails represent you professionally. Specific tips include beginning messages at the top of replies, using diplomatic language, carefully choosing words, avoiding demands or talking about others, and thanking recipients. It also suggests acknowledging emails, including proper headers in messages and saved emails, and avoiding unnecessary files, overusing reply all, or ignoring emails. The document stresses writing emails professionally to create positive impressions.
What’s working right now in email marketing? As email is opened more and more frequently on mobile, campaigns should focus on more than just responsive designs. Here are the current best practices for email, along with 5 key trends we're seeing in email campaigns right now.
So you messed up. How do you explain your company's misstep to the public? This short document will give you several reasons why you should write an apology letter, and offer suggestions to help you write a good one. Companies are composed of people, and people make mistakes. It's often easy to forget: companies – even the world’s best ones – can get it wrong sometimes. And their mistakes will be there for all to see, because nowadays social media like Facebook and Twitter enable customers to quickly and easily make their voices heard, loud and clear. The proper thing to do then is not to sweep such a “negative” situation under the rug. Instead, you should analyze it, reflect upon it, address the complaints, and issue a public written apology. And you should do this swiftly, do not wait long to do so. Should you find yourself in such a situation, here’s a brief guide for writing a sincere corporate apology letter.
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
What’s working right now in email marketing? As email is opened more and more frequently on mobile, campaigns should focus on more than just responsive designs. Here are the current best practices for email, along with 5 key trends we're seeing in email campaigns right now.
So you messed up. How do you explain your company's misstep to the public? This short document will give you several reasons why you should write an apology letter, and offer suggestions to help you write a good one. Companies are composed of people, and people make mistakes. It's often easy to forget: companies – even the world’s best ones – can get it wrong sometimes. And their mistakes will be there for all to see, because nowadays social media like Facebook and Twitter enable customers to quickly and easily make their voices heard, loud and clear. The proper thing to do then is not to sweep such a “negative” situation under the rug. Instead, you should analyze it, reflect upon it, address the complaints, and issue a public written apology. And you should do this swiftly, do not wait long to do so. Should you find yourself in such a situation, here’s a brief guide for writing a sincere corporate apology letter.
The most important words and phrases for apologising in emails and letters with a business English focus. Phrases using 'sorry', 'apologise' (apologize), 'apologies', and 'regret', which help you say sorry in informal, neutral and formal writing. Lots of grammar, vocabulary tips and examples given.
Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Because email is less personal than a phone or in-person conversation but quicker to send than a letter, it is possible for serious breaches of manners to take place. Write carefully. Once you send an email message, you cannot take it back or make it disappear.
Hello,
This presentation is a little step to share some information on " Email Etiquette" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
This is a short presentation about writing a business email. It is intended for those who are new to business writing. Easy to remember tips for writing a proficient email.
Pecha Kucha is a presentation style in which 20 slides are shown for 20 seconds each (six minutes and 40 seconds in total). Compassites held Pecha Kucha session as team activity. This session is about " Etiquette". *All company names, product names, logos, images included in this presentation may be registered trademarks or service marks of their respective owners. No copyright violation intended on images sourced from Google searches.
Email etiquette refers to the principles of behavior that one should use when writing or answering email messages. Because email is less personal than a phone or in-person conversation but quicker to send than a letter, it is possible for serious breaches of manners to take place. Write carefully. Once you send an email message, you cannot take it back or make it disappear.
Hello,
This presentation is a little step to share some information on " Email Etiquette" with you.
If this help you a little, I will be happy. Feel free to share your opinion.
Thank you.
*All the information and images are collected from internet.
This is a short presentation about writing a business email. It is intended for those who are new to business writing. Easy to remember tips for writing a proficient email.
Pecha Kucha is a presentation style in which 20 slides are shown for 20 seconds each (six minutes and 40 seconds in total). Compassites held Pecha Kucha session as team activity. This session is about " Etiquette". *All company names, product names, logos, images included in this presentation may be registered trademarks or service marks of their respective owners. No copyright violation intended on images sourced from Google searches.
7. ● Speed
● Inexpensive
● Effective
● Reliable
● Viruses
● Long time
● Spam
● Time consuming
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GOOD E-MAIL PRACTICE
8. GOOD E-MAIL PRACTICE
Why the E-mail etiquette is important?
&
Why company needs to implement etiquette rules?
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9. E-MAIL ETIQUETTE INSTRUCTIONS (1)
• Begin your message right at the top of the reply
• Be concise and to the point
• Use diplomatic language
• Be thoughtful and respectful in what you write
• Don’t make demands
• Choose your words carefully
• Avoid talking about other people in an email message
• If your message includes a request, always close with a thank
you to the recipient for considering it
• Take care with abbreviations and emoticons
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10. E-MAIL ETIQUETTE INSTRUCTIONS (2)
• Don’t expect or demand an immediate response.
• Reread your message before sending it, and rephrase if
necessary
• If you receive a confusing or unclear e-mail message….
- give the writer the benefit of the doubt
- suggest discussing the matter in person
- ask politely for clarification
• Use proper grammar and sentence structure. Spell check
your message! Be sure to use correct punctuation
• Acknowledgement of the e-mails
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11. ANATOMY OF E-MAIL MESSAGE
Ensure to include the following:
• Addressing the e-mail
• Proper subject line
• Greeting
• Introduction (if necessary)
• Message Body
• Thank you / closing remark
• Signature
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12. SAMPLE E-MAIL SIGNATURE FILE
Look forward to see you in the month of November
Yours Sincerely,
Jim
Jim Smith
Project Manager
Health Canada
613-123-4567
Jim.Smith@witc.edu
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13. TIPS ON SAVING E-MAILS FOR
DOCUMENTATION
• Save the entire e-mail with all header / footer information
and all the previous messages in the thread
• Save all associated attachments (unless they are completely
irrelevant to the message)
• Use meaningful file names when saving email
• If available, save your email messages to a central repository
such as X-Drive
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14. BASIC E-MAIL SECURITY AND PRIVACY
DELIBERATIONS
• Never disclose confidential information: such as passwords -
in response to an email message
• Be conscious of whether your e-mail contains personal
information about someone and protect that person’s right to
privacy
• Unless you are certain about the authenticity of an e-mail,
don’t act on its content as it could contain a virus or be
fraudulent
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17. AVOID (1)
• Enclosing unnecessary files
• Over use ‘Reply to all’
• Using ‘Urgent’ and ‘Important’ every time
• Long sentence
• Write in Capitals (Upper case letters alone are considered
Shouting. Use upper case only for emphasis)
• Reply to ‘Spam’
• Using emoticons or abbreviations
• Writing an e-mail when the person is rushed
• Sending mails without checking for mistakes
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18. AVOID (2)
• Seating over the email. Try to respond as quick as possible
• Circulate sensitive mails into office staff.
• Showing violent words in the mails
• Text-message-type (ex. R U 4getting S/thing?)
• Inappropriate E-mail names (ex. iloveponies@webkinz.com)
• Using abusive language
• Using the BOLD and COLOURED fonts frequently
• Negative words those begin with ‘un, non, ex’ or words
ending with ‘less’ (useless, non-existent, undecided).
• Ignoring E-mails (it is Unprofessional & Rude)
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20. GOOD E-MAIL PRACTICE
Writing a good email is half the battle won when you are
trying to convince, affirm or even finalizing a deal. So,
follow these etiquette and create a positive impression about
your professional self!
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