The document describes an expense management system called EMS. It provides concise summaries of key features and client feedback in 3 sentences or less: EMS is an expense management software developed by Symphony Services Corp. to help organizations control telecom spending. It provides visibility into telecom assets and expenses across physical and virtual environments. The document highlights positive feedback from clients praising improvements to the intuitive user interface and ease of using features like automatic dispute notifications.

1. E x p e n s e M a n a g e m e n t S y s t e m

2. W h o a r e w e ?
☺ A Flagship Product of Symphony Services Corp.
☺ Enables organizations to maximize the value of their telecom
investments and avoid overspending by enabling a portfolio view
of the operational, contractual and financial aspects of their
telecom devices and services.
☺ With EMS, organizations can manage a complete telecom assets
lifecycle across physical and virtual environments to control
telecom spending.

3. W h a t M a k e s u s S t a n d A p a r t ?
☺ We are Already there where People Aspire to Reach.
☺ We started in 2006 with “Caution” and moved up the ladder to be
rated “Visionary Leader” in just 4 years! With EMS, organizations
can manage a complete telecom assets lifecycle across physical
and virtual environments to control telecom spending.
☺ Today we are rated as Visionary Leaders in Telecom Expense
Management(TEM) by Gartner.

4. W h a t M a k e s u s S t a n d A p a r t ?

5. W h a t M a k e s u s S t a n d A p a r t ?
☺ In Other Teams, Innovation is driven by the Client…
☺ Here in SMS, we drive…
☺ EMS on Mobile Devices is one such innovation…
☺ ….a feather in our cap

6. Kudos From our Clients
and Client Facing Teams for the job well done…

7. The new version of EMS is
“light years ahead of where it was; easier to use.”
Jay, AT&T

8. AT & T o n E - P r o c u r eme n t Mo d u l e . . .
On a scale of 1 to 10 for how different new eProc is from old
(10 being greatest difference)…
…It’s a 10. eProc Wizard is radically different.
On a scale of 1 to 10 for how intuitive the new eProc Wizard is
(10 being most intuitive)….
...It’s definitely a 10. It’s very intuitive and easy to use.

9. F r o m o u r S a l e s T e a m …

10. Going back a couple of years ago we would show EMS and
have to “defend the system” as technically capable but not very
user friendly….that was an incredibly hard thing to sell uphill
against. The negative comments about our UI, usability, and
general “look and feel” are now “non-issues” – which levels the
playing field and allows me to now compete on an equal sales
level. That is HUGE for me and the sales team.
Thank you for that.
Kevin
VP Sale

11. “I was so excited when I got a report the first time I tried to use
it. The wizard is great!!! “
“I love the AQM Wizard. I had never even attempted to create
an AQM report before…well once, but gave up. This wizard is
great. I created a report and the first time got the data I
needed.”
Nathalie Leroux
(Symphony SMS)

12. I get positive feedback on our AQM module and the ease of
use for e-Proc. The trend in our application is positive and we
are continuing that through 11.10. I’m not currently on 11.10 in
my demo region but I will be updating that shortly. I have shown
Michele’s instance and I’ve gotten positive feedback on the
new Automatic Dispute Notification and User 360 module.”
Alice Arterburn
Sr. Director Business Development

13. Do yo u wa n t t o k n ow o u r Su c c e s s St o r y…
Here we go...

14. Once upon a time, the people of SMS
developed a software application called
Expense Management System.
EMS was used by over 300 + Clients to
track and control their telecom
expenses.
However, there was a Persistent
Complaint from our Clients about EMS.

15. Technically capable
but not very user friendly…

16. We heard our customers…

17. Great Minds Came Together
Crafted New UI using Google Web Toolkit
(GWT)

18. Products and Minds came to
Life

19. A Master Piece was created …

20.  Enhanced look and feel of the application with
new UI
 Phenomenal Performance Improvement
 Satisfied Customers

21. Normalized Invoice & Usage
Web User Interface
USAGE
INVENTORY
AUDIT
COST
CONTROL
EXCEPTION
REPORTING
SERVICE
VERIFICATION
SAVINGS
INVENTORY
MANAGEMENT
INVOICE
MANAGEMENT
CHARGE
CATEGORY
NORMALIZATION
ANALYSIS,
REPORTING
ANALYTICS,
OPTIMIZATION
USAGE
WIRELINE
PROVIDERS
21
WIRELESS
PROVIDERS
SERVICE PROVIDER
CATALOGS
AP GL / HR
STRATEGIC
SOURCING
CONTRACT
ANALYSIS
OPTIMIZATION
MANAGEMENT
VISIBILITY
One Solution – Symphony EMS

22. New look and feel of our most Popular E-Procurement
Module:

23. Glimpses from EMS

25. Global Carrier Footprint
(Invoice Management, Procurement & Order Fulfillment)
25

26. Symphony Advantage
26
Strategic Partnerships
Analyst Recognition
Best-in-Class Infrastructure
Value Added Solutions

27. We have a strong 300+ Client
Base
Our Clientele Include

28. Brazilian Mining Company
28
ENGAGEMENT SUMMARY
Symphony is managing US$50MM in telecom spend
for a Global TEM US$24Billion Client:
Global Deployment: 35 Countries on 5 continents
Brazil, Colombia, Chile, Argentina, Peru,
Paraguay, Canada, the United States, Barbados,
France, Norway, Switzerland, the United Kingdom,
Angola, Zambia, Mozambique, Guinea, South
Africa, the Democratic Republic of the Congo,
Gabon, India, China, Mongolia, Oman,
Kazakhstan, Japan, South Korea, Taiwan, the
Philippines, Thailand, Singapore, Indonesia,
Malaysia, Australia and New Caledonia
Historical Audit
Wire line and Wireless Procurement Services
Invoice Management Services
Wireless Optimization Services
Call Accounting Services
106 sites in 35 countries

29. Anti Virus Company
29
ENGAGEMENT SUMMARY
Symphony is managing US$107MM in telecom spend
for a Global TEM US$6Billion Client:
Global Deployment:
Argentina, Australia, Austria, Brazil, Canada,
China, Czechoslovakia, Denmark, Dubai, France,
Germany, Hong Kong, Hungary, India, Indonesia,
Ireland, Italy, Japan, Korea, Malaysia, Mexico,
Netherlands, New Zealand, Philippines, Poland,
Singapore, South Africa, Spain, Sweden, Taiwan,
Thailand, UK, USA
Historical Audit
Wire line and Wireless Procurement Services
Invoice Management Services
Wireless Optimization Services
Call Accounting Services
66 sites in 26 countries

30. Consumer Goods Company
30
ENGAGEMENT SUMMARY
Symphony is managing US$107 MM in telecom spend for a Global
TEM US$80 Billion Client:
Global Deployment:
Great Britain, Ireland, Singapore, Mexico, Poland, Australia,
China, Hong Kong, India, Indonesia, Japan, Malaysia, New
Zealand, Philippines, South Korea, Taiwan, Thailand, Vietnam,
Austria, Belgium, Denmark, Finland, France, Germany, Greece,
Italy, Netherlands, Norway, Portugal, Spain, Sweden,
Switzerland, Egypt, Turkey, Hungary, Romania, UAE, Dubai,
Czech Republic, Russian Federation, Lebanon, Nigeria, Israel,
Croatia, Ukraine, Slovakia, South Africa, Latvia, Serbia,
Slovenia, Bulgaria, Bosnia, Saudi Arabia, Pakistan, Kenya,
Macedonia, Azerbaijan, Kazakhstan, Argentina, Brazil, Chile,
Colombia, Costa Rica, Ecuador, El Salvador, Guatemala,
Panama, Peru, Venezuela
Wireless Procurement Services
Invoice Management Services
Wireless Optimization Services

31. JP Morgan Chase
Homecoming

32. Doers Aspire for Extraordinary
In Other Teams, Innovation is driven by the
Client
Here in SMS, we drive
EMS on Mobile Devices is one such innovation…
….a feather in our cap

33. We understand our Client Wishes…
How do I
access EMS
outside Office?
Outside Office!
No Access to
EMS.
Need to
approve
Requests and
Invoice
Batches.
Need to optimize
telecom expenses….
How do I
track official
calls on
mobiles ?

34. …and Come Up with Solutions
• Expanded EMS on Mobile Devices.
• Anytime Anywhere access to EMS to enable on time
decisions while on the move. Supported Platforms:
 Blackberry
 iOS (iPhone)
 Android
• Users can perform Invoice Batch, Request Approvals
and Call Logger functionality anywhere anytime using
smartphones.
• Developed Single Source Code for multiple devices
platforms.

36. Mobile Device Expansion to Ipad in Progress

38. 38 Most common problems facing today’s enterprise businesses
Invoice Processing
Global vendors
Multi-format
Payment, Allocation
Audits & Dispute Management
Reporting
Accurate
On-time/ Ad-hoc
Slice-dice information
SLA Management & Monitoring
Cost
No complete solution that
provides cost control over entire
communications lifecycle:
procurement to replacement.
Security
Device security, data security
Central Visibility for
Expenditure
No global solution for supporting
a globally dispersed workforce.
Ownership & Control
Who owns Global TEM?
Managing heterogeneous
environment from a single
interface or through a single
partner.
Why Global TEM?

41. About our Advanced Query Manager
Wizard

42. Enhancements as part of 11.10 Release…..
Using Vendor Dispute Notification feature , Users can
automatically notify vendors of disputes and track them in
the exception list/detail screens within Invoice Management

43. User 360 Report displays a 360°view of all entities connected to or belonging to a
specific user .

44. In Pursuit of Excellence….