The document outlines a mobile app workflow for approving service requests (SRs). It describes screens for logging in, viewing a list of SRs, opening an SR detail screen, and approving or rejecting requests. It also provides suggestions to improve usability, such as ensuring entire clickable elements are highlighted, allowing back button functionality, and displaying alerts on task completion.

1. EMS – Request Approve (Mobile)
Usability approach and ideas

2. Request Approve – Screen Flow
Following screens are following a basic scenario for the application. Login > Viewing
the list of SRs to approve > opening a SR > approving/Rejecting the SR…
1. Login
BB context
menu

3. Request Approve – Screen Flow
3. SR List

4. Batch Approve – Screen Flow
4. SR Detail
BB context
menu

5. Some points to improve Usability
1. All clickable items should be highlighted once selected. So that user can
understand what he is clicking on
2. The entire element should be clickable and highlighted, not only the text. In
case button the whole button should be clickable. In case of menu every menu
item should be clickable not only the text.
Example:
The whole menu item should be
clickable and highlighted not only the
text.
3. User should be able to click on the mobile default back button to go back to
the previous menu or screen
4. When a task is performed, there should be an alert/notification confirming
user about the successful completion of the action

6. Some points to improve Usability
1. All clickable items should be highlighted once selected. So that user can
understand what he is clicking on
2. The entire element should be clickable and highlighted, not only the text. In
case button the whole button should be clickable. In case of menu every menu
item should be clickable not only the text.
Example:
The whole menu item should be
clickable and highlighted not only the
text.
3. User should be able to click on the mobile default back button to go back to
the previous menu or screen
4. When a task is performed, there should be an alert/notification confirming
user about the successful completion of the action