Go Beyond eCommerce with Transaction Experience Management
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This document discusses how transaction experience management (TxM) can help businesses move beyond just e-commerce retail transactions online and digitize more complex transactions without custom programming. While e-commerce currently only makes up 3% of household spending in the US, focusing only on simple retail transactions is limiting growth potential as 68% of spending is on non-retail items. TxM provides out-of-the-box features that allow businesses to create digital versions of transactions like loans, insurance policies, and government licenses without the need for expensive custom software development.
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[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
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These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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-- June 2024 is National Volunteer Month --
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Go Beyond eCommerce with Transaction Experience Management
- 2. 2 The Internet is in our daily lives…
- 3. 3 We find…
- 4. 4 We learn…
- 5. 5 We locate…
- 6. 6 We buy…
- 7. 7 We watch…
- 8. 8 We meet…
- 10. 10 We bank…
- 11. 11 We bank…
- 12. 12 We insure…
- 13. 13 We insure…
- 14. 14 We govern…
- 15. 15 We govern…
- 16. 16 Why is this? eCommerce tackles relatively simple repeatable transactions… But there’s so much more to move online Non-Retail 68% Traditional Retail 29% eCommerce 3% Breakdown of $10.7tn in US Household Expenditure
- 17. 17 Retail works… Adding a retail product to an eCommerce catalogue is drag ‘n’ drop…
- 18. 18 Why just retail? Adding a new Loan, Business Insurance, Gove rnment Licence to your website…well that needs programmers…
- 19. 19 Custom Software And software development is expensive (not to mention slow and risky).
- 20. 20 What if… …there was a product that, out of the box, provided the features you needed to make form-based transactions digital without programming?
- 21. 21 This is… Transaction Experience Management (TxM) eCommerce is the digital shop front TxM is the digital
- 22. 22 Digital front officeThe Traditional Front-Office in the Enterprise The Digital Front Office everywhere