This document summarizes a paper titled "The New Literature" about Chetan Bhagat's novel "One Night @ the Call Center". The paper discusses how the novel reflects the changing realities of globalization in urban India. It explores how globalization has impacted careers, gender roles, and introduced stress. While opportunities have increased with globalization, the novel also depicts its negative effects like a lack of creativity and constant work pressure. In conclusion, the paper examines how the novel conveys both the anxieties of globalization as well as empowerment through new jobs.

1. Paper no.: 13 “The New Literature”
Topic: What is Globalization ???
Name; Solanki Pintu
Roll no; 29
M. A. Semester: 4
Email ID ; solankipintu1991@gmail.com
Submitted to:
Department of English
Maharaja Krishnakumar sinhji
Bhavnagar University

2. What is Globalization ???
• “ Globalization is a process of interaction
and integration among the people,
companies, and governments of different
nations, a process driven by international
trade and investment and aided by
information technology”

3. • In the twenty first century, one cannot think
of any branch of knowledge without making a
reference to Globalization, which has
influenced language, literature, social
sciences, service sectors and whatnot.

4. • G.Swaminathan in his review of this novel
comments:
• “if you want to really have a peep into the
new generation, their jobs, life, attitude,
values and their dreams please do not miss
One Night @ the Call Centre.”

5. Globalization in ON@CC
• Growing awareness of technology and the use
of it have definitely exposed India to a new
environment.
• This change has come about due to strong
wish of youths to participate in the
technological revolution that is going on all
around the world.

6. • With growing urbanization and globalization a
number of opportunities have opened up all
around.
• In ON@CC the number of men and women
working in call center is equal. Women work
even in night shifts.

7. • Bhagat very comfortably depicts women
empowerment as one of the positive effects of
globalization,
• at the same time, consumerism, eroding values,
and rising fears and anxieties of urban Indians as
some of the negative offshoots of it can not
escape his piercing observations.
• The works cited above can be considered as the
subjective fictional stories of the changing urban
India.

8. • fictions of Bhagat show techno-friendly
youths,
• participating in the development
• All the people working at the call center in his
fiction handle the calls and computers easily.

9. • Globalization is that Indian
youth are getting good job
opportunities in western
countries.
• It is a thing of pride that the
companies like Microsoft
cannot think about their
business without taking into
consideration the Indian
software engineers.

10. • The fictional work of Bhagat One Night @ the
Call Center reflect the changing urban realities
in globalizing India.
• These work Bhagat subtly portrays the fast
growing cities and urban zones along with all
the global factors, affecting the life,
experience, dreams, and attitudes of today's
youth.

11. • The title of the novel it self tells about the
effect of globalization in call center.
• In this novel writer wants to give message to
the Indians that who working in call center.
• they just get good salary but it not give it a
opportunity to do something else or for their
skills and creativity Americanized form of
English in the Call Centers.

12. Negative effect of the Globalization
• Chetan Bhagat thinks that “On a different
level, I began to think about the number
individuals who sacrifice their creativity and
skills and join call center merely because of
the fact pay packet on offer.”

13. • In this novel we find rising anxieties, fear and stress in
these six characters in call center are constantly under
pressure.
• They themselves are to be blamed for it
• But one can not deny that globalization is also
responsible for it.
• Due to slack in software industry the call center
wanted to cut down the number of employees in its
main bay and that brings all the people under pressure.
• Actually this book talks about the anxieties, fears, and
stress of call center employees.

14. Referances
• http://www.the-criterion.com/V3/n4/Anil.pdf
• http://www.hecr.tifr.res.in/~bsn/GOOD/indian
.txt
• http://timesofindia.indiatimes.com/india/36-
of-scientists-at-NASA-are-Indians-Govt-
survey/articleshow/2853178.cms
• http://parmarjinal161315.blogspot.in/2015/0
3/one-night-call-center.html