This document discusses the evolving role of human resource management. It notes the changing time periods of 1982-2005, 2000-present, and 2010-present. It encourages upgrading skills such as global adoption, community building, helping others succeed, blogging, basic coding, business networking, and digital branding. It mentions thinking globally and acting locally ("glocal") and the relationship between China, India, Asia, and their combined potential. It addresses a changing focus on soft skills like behavior, performance, thinking, and leadership compared to hard and technical skills. It references social media's role in relationships between clients, stakeholders, and entities. The document encourages considering customers over the next 5 years in terms of who they are, their ages,