Encourage collaboration that leads to innovation. This interactive seminar engages participants in the art and science of conversation--the foundation for connection and collaboration. This particular presentation was given to the Veterinarian Hospital Association.

4. Better Conversations:
 Better business
 Less stress

5. Do you want to:
Reduce conflict?
Reduce confusion?
Increase employee engagement?
Increase collaboration?

6. Building Blocks of Communication
EMPOWERMENT
CLARITY
RESPECT
UNDERSTANDING

7. Building Blocks of Communication
UNDERSTANDING

8. The E Test

9. The Tapping Experiment

10. Diane’s Mickey Mouse Theory
All
Knowledge

11. What
You Know
All
Knowledge

12. What
You Know
All
What
They Know
Knowledge

13. What
You Know
All
Your
Interp.
Other
Person’s
Interp.
What
They Know
Knowledge

15. My
Interp.
What
I Knew
All
Knowledge

16. My
Interp.
What
I Knew
MIL’s
Interp.
What
MIL Knew
All
Knowledge

17. The 3-Chair Method
Observer
You Other

18. Building Blocks of Communication
RESPECT
UNDERSTANDING

20. The Platinum Plus Rule
The Golden Rule: Do unto others as
you would have them do unto you.
The Platinum Rule: Do unto others as
they would have you do unto them.
The Platinum Plus Rule: Do unto
others as their best selves would have
your best self do unto them.

22. Moving from Gridlock to Dialogue
Stop
Listen
Clarify
Focus on Solutions

23. Moving from Gridlock to Dialogue
Case 1: Doctor & Vet Tech
Case 2: Doc/Vet Tech & Client
Case 3: Conflict of Your Choice

24. Moving from Gridlock to Dialogue:
Stop
• Take a Break
• Move On
• Reframe
• New Eyes

25. Moving from Gridlock to Dialogue:
Listen
• Focus
• Reflect
• Limit Interruptions
• Make it Safe

26. Moving from Gridlock to Dialogue:
Clarify
• Scope
• Method
• Criteria
• Facts vs. Opinions

27. Moving from Gridlock to Dialogue:
Focus
on Solutions
• Agree
• Big Picture
• Small Steps
• Trial Solutions

28. Building Blocks of Communication
CLARITY
RESPECT
UNDERSTANDING

29. On the count of 3, shout out the
name of an animal
(not a cat or dog)
Wait for it . . . 1, 2 . . .

30. On the count of 3, shout out the
name of an animal that is:
 A land mammal
 Native to Africa and Asia
 Gray or brownish gray
 Weighs 5-6 tons as an adult
Wait for it . . . 1, 2 . . .

32. Clear Expectations
Who
What
When
Where
Why
How

33. Building Blocks of Communication
EMPOWERMENT
CLARITY
RESPECT
UNDERSTANDING

35. “None of us is as
powerful as all of us”
Diane Windingland

36. E M P O W E R M E N T
Release the power within people

37. 3 Ways to Empower
1. Adapt your
leadership
2. Share Power
3. Champion the
underdog

38. Adapt Your Leadership

40. Share Power
• Share information and resources
• Share roles and responsibilities
• Share reasons

41. Champion
the
Underdog

42. Building Blocks of Communication
EMPOWERMENT
CLARITY
RESPECT
UNDERSTANDING