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Similar to Geoffrey Ozorio Isaacs Resume
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Geoffrey Ozorio Isaacs Resume
- 1. Objective To utilize my skills and knowledge in media by joining a dynamic team that thrives on quality and success. Education 2009 - 2010 Sheridan College Oakville, Ontario E-Mail: g.ozorioisaacs@gmail.com - Advertising Diploma Phone: 905-276-3337 - Program skills: IMS Print, comScore My Metrix, MediaMix, Nielsen Annual 204-350 Rathburn Rd W Summary, Nielsen Media Advisor, Comb Navigator, Micro BBM, Adobe Mississauga, Ontario Photoshop, Adobe InDesign, Microsoft Word, Excel and Power Point L5B-3Y2 Academic Experience: Media Buying and Analysis - Executed PMB cross tabulation and data analysis for companies such as Future Shop and Crest White Strips - CARD costing for newspapers, radio, magazines and out of home - Read and interpreted BBM data - Knowledge of advantages and limitations of all media - Created a Media Plan for Future Shop - Generated PMB and NADbank data using IMS Crosstab - Developed media plans demonstrating appropriate strategies to reach specified objectives - Rationalized media recommendations through the identification of reach and frequency goals Integrated Marketing Communications (IMC) - Developed an IMC plan outlining specific communication objectives, strategies and tactics for Tetley Tea - Analyzed and evaluated existing sales promotion plans directed to both consumer and trade - Developed and evaluated appropriate sales promotion strategies to increase brand equity and product sales - Knowledge of elements of direct marketing and fundamentals of customer relationship marketing (CRM) Advertising Planning - Compiled and analyzed research from PMB, Nielsen, Statistics Canada, and other secondary sources - Developed and conducted primary research in order to analyze target groups, target needs and preferred product attributes - Developed advertising objectives and executed appropriate strategies and tactics in the form of a comprehensive advertising plan - Wrote an effective Competitive Analysis, Client Brief, Status Report, Contact Report and Work Back Schedule - Prepared a professional advertising pitch
- 2. Continued Page 2... Work Experience Customer Service Representative 2005 - Present Mississauga Transit Mississauga, Ontario - Provided bus route information and trip plans - Lead hand responsibilities - Ensured employees adhere to break schedule E-Mail: g.ozorioisaacs@gmail.com - Scheduled effectively to cover any contingencies Phone: 905-276-3337 - Handled escalated customer issues 204-350 Rathburn Rd W - Provided customer service at Mississauga Transit Mississauga, Ontario Information Booth at Square One bus terminal L5B-3Y2 - Face to face interaction with customers Customer Service Representative 2004 - 2005 Ingram Micro Mississauga, Ontario - Handled major return accounts for companies such as Future Shop, Best Buy, Wal-Mart and Zellers - Required to provide accurate service within a 48 hour turnaround time - Verified information, analyzed discrepancies, and provided a course of action for clients to follow - Maintained client records through excel spreadsheets Call Centre Representative 2003 - 2004 Technion Communications Etobicoke, Ontario - Handled calls for client MSN Online - Processed 50 to 100 calls a day - Provided customer service for customer questions and feedback Call Centre Representative 2002 - 2003 Client Logic Etobicoke, Ontario - Handled calls for multiple clients, Toronto Hydro and Chapters Indigo Online - Processed 100 to 150 calls a day - Answered over 75 e-mails a day - Dealt with customer questions, feedback and complaints Other Experience - Member of the Sheridan Student Advertising Association - Presentations to high schools students to promote the Sheridan Advertising Program - Created and owned a successful private business. - Hobbies: baseball, reading, billiards, video games, dog ownership References Available upon request