Reflection on Optimizing Performance & Productivity Across Generations; Baby Boomers, Gen X and Gen Y.
Dr. Leahcim Semaj
HRMAJ Conference 36
November 2016
12. Famed for their work ethic and commitment to getting the job done.
Known to ask how they can help “improve” the work ethic of Generation
Xers and Millennials.
The work-life balance of boomers traditionally includes a little more “work”
than “life.”
Between work ethic and sheer years of experience in the workplace,
Boomers often represent a walking trust of organizational knowledge
Unlike their younger colleagues, older workers were less likely to switch
employers throughout their careers
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13. In addition to the talent-specific concerns of filling positions
vacated by Boomers in critical leadership and technology roles,
HR leaders should also value their older workers’ organizational
knowledge.
By establishing strong knowledge management and transfer
programs, such as documentation, job transfers and mentor
relationships,
HR leadership can ensure that Boomers’ critical experience and
knowledge isn’t lost the day they take retirement.
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14. Think that technology is a separate thing.
They “go on” the internet.
They “make a call on the cell phone”.
They look something up “on the computer”.
They have a distinction between doing a task and
the “tool” that they do the task with.
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15. remember life without it,
may use it and may be addicted to it like
everyone else
but they can more easily let it go and live
without it.
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17. You’ve heard how large the Boomer
generation is in numbers, right?
The Millennials are an even larger group
The Gen Xers are a much smaller group
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18. arguably the best educated generation
with that education and a growing maturity they
are starting to form families with a higher level of
caution and pragmatism than their parents
demonstrated.
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19. Primarily children of the Baby Boomers born between
1960–1981.
These are children who seek a sense of purpose, work-
life balance, fun, variety, respect, and the opportunity
to do “real” work that makes a difference.
Arguably everyone wants these things from a job;
the difference with Generation X is they’ll talk with their
feet when their needs are not fulfilled.
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20. They are extremely independent,
they have totally embraced the technological revolution, and
they feel empowered and are optimistic about the future.
Growing up in the age of technology has put a computer in
the hands of almost every child.
These are people who have
understanding,
knowledge,
a command of technology
and they keep up with its advances.
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21. Generation X will question workplace
regulations
(such as dress codes and schedules),
and know that there are other options out
there
if they are not satisfied with the answers.
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22. or at least to be climbing the corporate ladder by their
sixth month on the job.
They believe that they deserve the position they want.
This is not a lazy generation
actually they are not against hard work by any means.
They also want to do the work better and faster than their
co-workers.
Being competitive with themselves and others is in their
nature.
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23. increasingly a challenge for employers.
To a Gen-Xer, a good job is no longer defined by monetary
gains alone
Position selection is behavior-driven
Xers will take a given job because theyWANT to work
there,
not because they have to.
What they’re looking for is an opportunity to make a
difference
in the world, or the company.
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25. Poised for great leadership
the average age of an S&P 1500 CEO is 50.
They’re already leading the majority of growing
companies:
68% of Inc. 500 CEOs are Gen Xers.
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26. Generation X may be the smallest portion of the
workforce, but they’re your company’s rising and
current leaders.
With the rise of millenials (predicted to be more than
40% of the workforce by 2020), we’re obsessed with
pleasing the masses and concerned about the aging
Boomer workforce.
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27. As the average child-bearing age increases and
life expectancy expands,
Generation X is bearing the burden of
▪Raising young children
▪Funding tertiary education
▪Caring for aging parents
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28. we can’t ignore the stress that follows them
into the workplace and into positions of
leadership.
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29. The generation under the most financial stress,
In the USA
Generation X lost 45% of its wealth
almost double that of the Baby Boomers before them.
What about CASH PLUS and OLINT IN JAMAICA
Financial stress affects work quality and engagement
This also means this generation may take fewer risks in the workplace
for fear of losing their jobs and have a lower propensity for change and shifting
jobs even when opportunity arises.
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30. Because Gen Xers will make up only 20% of the
workforce,
as leadership roles are vacated by older workers,
there are fewer Gen Xers available.
And Millenials may not have the experience and
maturity needed for such roles.
A possible war for talent.
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31. experienced leaders may be impossible to recruit.
Focusing the same attention on the generation
that isn’t demanding it could be even more
productive than helicoptering over your
Millenials.
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32. Then you can work on removing the roadblocks in their
way
engagement,
financial,
personal
and develop tailored plans for those high-potentials you
want and need to be ready for the top jobs.
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33. that’s where data comes into play–
not the large sweeping global trends on generations, but a deep look
inside your organization:
Who are your Generation Xers?
How are they performing?
What are their specific challenges?
How is the organization helping to address those
challenges?
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34. 5% Mortgage?
Assistance withTertiary Education costs?
Inclusion of elder parents of health Insurance?
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36. Sometimes people ask,
“Isn’t this just an artifact because these people are young?
Soon they will grow up
and get married and have children
and then they will be just like all the other Gen Xers, right?”.
I don’t believe this.
The differences are deep and have been ingrained since
childhood.
The Millennials are not going to grow into Gen Xers,
just like the Gen Xers are not going to grow into Boomers.
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37. They are the most tech savvy and demanding
generation ever on this planet
Technology is in their DNA.
The internet is their life.
they will use it for everything
They will be a transient workforce.
They will 'follow the work' and live where the work is
based.
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38. For them the virtual world is real –
Friends, Fans, Followers and Contacts
Geography and distance are
no hindrance,
Everything is here and now - just a click away.
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39. They are more self-directed
process information at lightning speed.
are smarter than any other generation
▪(how wise? Time will tell?)
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40. They will give new meaning to the term Social workers:
Raised in an educational culture of working in teams
Highly socially connected through
computers, cell phones, text messaging,
instant messaging, social networking,
blogs, multi-player gaming, etc.,
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41. Millennials are extremely social workers.
they are the first generation to begin to build
relationships virtually
and are now bringing a culture of constantly
working together
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42. Millennials
have integrated all the various technologies into their lives,
they are the ones that will say,
“We need to talk more instead of all this texting.”
or “People are forgetting how to even just talk to each other”,
or “I don’t use email. It’s a hassle and it’s too impersonal.
IfYou need to communicate with them
Call or text or facebook
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47. Millennials (or GenerationY)
were born between 1980 and 2000.
reputation for ambition and efficiency and enjoy working on
teams.
They were raised in a period of economic prosperity
by Baby Boomer and Gen X parents
Raised in a less authoritarian style than they themselves had
been raised.
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48. tried to give their children the very best
(i.e., vacations, education, new forms of technology)
encouraged them to seek employment in
occupations that were meaningful on a personal
level.
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49. recent studies and trends have shown that in
general this new group of young
professionals
has a very different mindset and approach
than their predecessors.
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50. is primed to bring the biggest shift in
managerial styles and workplace culture
that has been seen in a long time.
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51. This generation would rather work remotely.
They would prefer to get their work done at their
favorite coffee shop
and get on with their personal lives.
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52. to advance quickly
and need to feel they have an opportunity for growth.
If they are unhappy in a position
or don’t feel there is room for professional development
they’re more likely to seek other employment options.
Building tenure at an organization is not a top priority
for this group.
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53. prior generations have more of a
“live to work” attitude.
They are fine with logging a 60-hour work week
and they enjoy face-to-face interaction with their
colleagues.
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54. to stay in one position for a long period of time
and believe in the concept of
▪ “paying your dues”
They are not comfortable
working their way up the ladder
and biding their time to achieving success.
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55. While some employers and managers
might see the attitudes of this younger generation in
a negative light,
This group could bring many positive changes
to the way we do business.
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56. one of the greatest attributes about this group is
their comfort level in not only using technology
but embracing new technology.
They know how to use the latest and greatest
and they’re not afraid to flow with the changes.
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57. They want to be judged based on their
performance per project
rather than by the hours they log in the office.
In this respect,
GenerationY works to live.
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58. Since technology continues to become deeply
embedded into how we all work
and is a huge part of how we do business.
Being “technology literate” isn’t going to cut it
anymore.
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59. you want a high-technology campaign that is
colorful, upbeat and modern.
Xers are fast to recognize when a potential
employer uses technology in lieu of
important parts of the hiring process.
They expect to interact with recruiters who
are knowledgeable and skillful.
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60. the possibilities, and the opportunities.
Hiring the next generation of workers means
utilizing new recruitment methods.
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61. Eric Chester,
author of GettingThem to Give a Damn: How to GetYour
Front Line to Care aboutYour Bottom Line,
suggests that
employers no longer need to hire the best people
▪ rather, they need to employ the right people.
Using personality profiles to hire people with similar
work habits and views
will reduce the tension and turnover in the workplace.
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62. 1. Good relationships with bosses and co-workers
2. Income
3. Opportunity for growth
4. Opportunity utilize their skills
5. Challenging daily work
6. Flexible schedules for social and personal time
7. A casual dress environment.
8.Tuition reimbursement
9. Pension match by employer
10. Bonuses
11. Comp days
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63. GenerationY is not very different from any other
demographic.
They, too, want to be respected and recognized
for their workplace contributions.
These kids are connected:
Technologically savvy, they are used to using cellular
telephones and the Internet as primary means of
communication.
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64. The work they do should mean something and
have importance to them personally and to their
company.
They are confident;
products of encouraged self-esteem and
educational opportunities,
they believe they can do it all
and trust me, many can!
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65. will bring new ideas and values into the
workplace.
They are highly educated, willing to learn,
technologically savvy, and motivated.
Understanding and being sensitive to the needs
of these workers will be the key factor in
recruiting and retaining them.
If you want them to care about your company,
remember to show that you care about them.
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66. Sometimes people ask,
“Isn’t this just an artifact because these people are young?
Soon they will grow up
and get married and have children
and then they will be just like all the other Gen Xers, right?”.
I don’t believe this.
The differences are deep and have been ingrained since
childhood.
The Millennials are not going to grow into Gen Xers,
just like the Gen Xers are not going to grow into Boomers.
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67. Coaching
Mentoring
Active Listening
Rate them, don’t rank them
Reward, daily
Vary the package
Give them challenges
Share their interests
Learn their language
Meet them where they are
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69. Millennials are the ‘hottest’ thing in the job market and are touted
as being the greatest assets to organisations.
They are tech savvy and they are a lot of them!
They also come with attitudes and behaviours that organisations
balk at and not much ‘real’ work experience.
Generation Xers, Baby Boomers andTraditionalists (XBT) are
becoming endangered species in the job market.
Organisations that want to discard XBTs based on the latest fad
and hype around millennials will miss the boat.
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70. 60 IS the new 40!
Current Generation Xers, Baby Boomers andTraditionalists (XBT)
are the fittest, healthiest and sharpest the world has ever seen.
Today at age 60 the projected life expectancy is 85.
XBTs have a wealth of education, experience, emotional
intelligence and organisational navigation skills that no other
group possesses.
They can hit the ground running which results in immediate value
to the organisation with focused attention and steady hands.
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71. When a company is in crisis or experiencing rapid growth, it needs a
CEO who has experience in crisis management or scaling in a hurry,
not someone who is smart but needs CEO experience.
In this dynamic market when everything is changing at the speed of
light experience in solving big problems quickly,
is a requirement to succeed.
Organisations that want to have a competitive edge must embrace
XBTs who haveTAPTalent.
Not all XBTs want to own their own business.
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