Mastering the team approach jtb-aug2018edit

MASTERING
THE TEAM
APPROACH
Aug 24, 2018
Dr. Sandra Palmer
and
Dr. Leahcim Semaj
8/26/2018 1

8/26/2018 www.AboveorBeyondJM.com 2
Business Guru & Resultant
Above or Beyond
Dr. Sandra Palmer
Quantum Transformation Psychologist
Above or Beyond
Dr. Leahcim Semaj

AoB Video

AoB Motivational Teambuilding Workshop
MORNING
• 1: SELF EVALUATION:
– What Do You Bring To The Team?
• 2: TEAM EVALUATION:
– Strengths, Weaknesses?
AFTERNOON
• 3: TRANSFORMATION:
– Transforming Your Self and Your Team
• Re-energize/refocus the team
• Building and maintaining team spirit and staff morale.
• Maintaining honesty, integrity, and professionalism on the job.

AN ORGANIZATION IS
A PERFECT SYSTEM
SHAPED TO BE WHAT IT IS
by the behaviours that are reinforced
This can be by
direct or indirect actions
intended or un-intended
actions

Announcing Our Newest Unit
“More than a beach…A state of mind”

The Newest Units
www.AboveorBeyondJM.com
• What does the
acronym stand
for?
• What are the
objectives of the
unit?
• What is the
motto of this
unit?
8/26/2018 9

Group Activity – Unit XYZ
• Form teams of 3-4 persons
• You will receive a card with a nonsensical acronym
• Create a new Division/Unit/Department at JTB
• Use the letters to develop a name for the team
• Brainstorm and decide what the letters stand for.
• Decide on the –
– objectives, scope of work and activities of the team
• Select a spokesperson for the team
• Time Allotted: 10 minute

What Do You
Bring To The
Team?
CHAPTER 1:
SELF EVALUATION

You Are Special

Do you know yourself?
It is important to make, even at a
surface level, some
determination about yourself and
how you are likely to affect others

Ask Yourself
• Do I talk a lot, or very little?
• Am I confident about myself and my ideas?
• Do I listen to others well, or am I impatient having
to listen to others?
• Am I empathetic to others or do I care mostly
about getting the task done?

Ask Yourself
• When others speak, am I listening to what they say, or
thinking about what I am going to say?
• Am I quick to anger?
• Am I defensive or accepting when someone talks about
my behaviour?
• What makes me annoyed?
• What makes me feel good?

Change You.

How Well Do You Do?
SELF-KNOWLEDGE
• Are you aware of your true feelings most of the
time?
• Do you monitor both positive and negative
emotions and use them to guide your behaviour?
• Can you express how you feel at any time?

Self Management
• Do you regain your composure quickly after being upset?
• Can you control
–Your thoughts?
–Your feelings?
–Your actions?

Ralph Waldo Emerson
• Thought is the blossom;
• Language the bud;
• Action the fruit behind it

Motivation
• Can you motivate yourself during
setbacks or when you’re bored?
• Do you thrive on pressure?
• Do you become completely
absorbed in what you’re doing?

Recognition
• Are you sensitive to the emotional needs
of others?
• Can you read people’s feelings by their
facial expressions?
• Are you a good listener?

You & Your Team
• Can you improve other people’s moods?
• Are you effective in motivating others to achieve
their goals?
• Your impact on your team - Do you:
–Add? Subtract?
–Multiply Divide?

When You Come To Work
• Do you build vibes?
–or kill vibes?

Why Are You Here?
• JUSS A EAT A FOOD?
• JOB?
•CAREER?
•CALLING?

Would You Hire You?
Knowing What
You Know
About You?

If you Could Back Your Life Clock,
What Changes Would You Have Made?
LIFE ISSUES
• Education?
• Work?
• Relationship?
• Children?
• 5 Years
• 10 Years?
• 20 Years?
What decisions are you
willing to make today?

• Assessed your own competencies?
• Upgraded your skills, knowledge, capability?
• What new ideas, approaches are you contributing to your workplace?
• What is your value added factor to your organization
– would you be missed?
• What percentage of your time increases the productivity % of your
organization
– What percent is “dead zone”?
• Can you learn to learn?
• Can you learn to forget?

What Are The
Strengths and
Weaknesses of
Your Team?
CHAPTER 2:
TEAM EVALUATION

Burn Your Boats

All Working Hard, But Not As A Team

Jamaica
Tourist
Board

Break into your units and create your lists

The Jamaica Tourist Board
STRENGTHS
• Established org
• Competent and experienced team members
• Dedication to mandate - 2
• Strong brand
• Great reach in all major MKTs
• Low staff attrition
• Adaptability to change – use of web
• Timely salary
•
WEAKNESSES
*Communications - 3
*Weak HR
*Unwillingness to embrace change
*Succession planning - 2
*Limited structured training
*Lack of motivation among staff
*Ineffective use of social media for marketing
*Ineffective supplied of requisite work tools for staff
to perform optimally
*Lack of social responsibility
*Willingness to listen but no follow-up
*No proactiveness in encouraging staff growth and
development

Transformation
CHAPTER 3:
TRANSFORMING
SELF & TEAM
8/26/2018
www.AboveorBeyondJM.com 35

AoB Motivational Teambuilding Workshop
AFTERNOON
• 3: TRANSFORMATION:
–Transforming Your Self and Your Team
• Re-energize/refocus the team
• Building and maintaining team spirit and staff morale.
• Maintaining honesty, integrity, and professionalism on the job.

The Outcome
8/26/2018
3
7

Communication
is The Life Blood of
The Team
Timely and Accurate
• People who have learned to
support and trust one
another share what they
know freely
• Pass on the information that
members need to operate
more effectively

Communication & Conflict

This talk/listen cycle helps
to keep BP evenly regulated
• When we speak our blood
pressure goes up
• When we are listening attentively
in a relaxed manner, blood
pressure usually falls
• Heart rate slows - below resting
level

In periods of great stress
• communicating with others that pull us through
• renewing inner strength
• lifting our vision
• reaffirming the meaning of life

• trustworthy
• likeable
• represent warmth
• represent comfort
• represent safety
For the message to get
through people must
believe that you are
42

This happens without words
We plug into
thousands of
preconscious cues.
438/26/2018 www.AboveorBeyondJM.com

The Eyes Have It!!
IN JUST ONE GLANCE:
Adults make trait judgments
after viewing faces
for only 100ms.
Some of the traits we spontaneously
attribute to strangers based solely
on their face includes –
intelligence, honesty, dominance,
competence, trustworthiness, and
likability. 44

8/26/2018 www.AboveorBandJM.com 45
Eye Communication
oYour #1 skill
o BELIEVABILITY
• verbal - 7%
• vocal - 38%
• visual - 55%
oconnects mind to mind

The benefits of
Good Eye Communication...
oConnects First Brain to First Brain
oUse involvement in business/social
•5 to 7 seconds of eye contact

The First Brain:
The Non-reasoning, Non-rational Part
• Seat of human emotion
• The brain stem
–Provide immediate
instinctual response
• Limbic system
–The emotional centre

The New Brain: The cerebral cortex
Seat of conscious thought
• Memory
• Language
• Creativity
• Decision making

To Get To The New Brain
•The message
must first pass
through the
first brain

52
EFFECTIVE COMMUNICATION…
• is based on emotional impact
• we must be believed to have
impact
• ALL FIRST BRAIN
LIKABILITY IS THE SHORTEST
PATH
TO BELIEVABILITY AND TRUST

Good communications
means
• expressing yourself clearly
through verbal and non-
verbal language;
• listening so that you
understand what others are
saying

We spend
between 50% and
80% of our
waking hours
communicating
HOW MUCH TIME
DO YOU SPEND
COMMUNICATING?

8/26/2018www.AboveorBandJM.com 55
Dress and
Appearance
o You never get a second
chance to make a good
first impression
o The first 2 seconds
programmes the
impression
o Makes emotional contact
o Clothes as costume

The Benefits of Good Posture and Movement
o in first impressions posture tells more than clothes
o you feel taller and more powerful
o you look more confident
o eye communication is easier
o your movement gives visual variety to the eye of the
audience

Voice and Vocal Variety
oyour voice is the vehicle of
your message
oshould be naturally
authoritative
oput a smile in your voice
othe use of a tape recorder

8/26/2018www.AboveorBandJM.com 58
THE MIND WORKS BY SOUND
o Powerful oral
tradition
o Preacher,
Politician, DJ
o You talk to more
people than you
write to

WHEN PEOPLE CAN’T SEE YOU
o(as on the phone)
othe intonation and
resonance
oauditory delivery count for
84% of your emotional
impact and believability

THE
BENEFITS
OF GOOD
VOICE
AND
VOCAL
VARIETY
oyou are more effective on
the phone
oyou can transmit more
energy and information
oyou are attractive to the ear
oyou are first brain friendly

COMMUNICATION IN A TEAM
There can’t be collaboration an
d support without
communication among the peo
ple in a group
61www.ABOVEorBEYONDjm.com8/26/2018

COMMUNICATING IN A TEAM
The way people communicate
with one another-in both
words and nonverbal clues-
Reflects how they feel about
working with one another
Builds (or detracts from) the
team's effectiveness

Good Communication
• Gives clear messages
• conducive to people working
productively and harmoniously
• without misunderstanding and misin
terpretation

Good Communication
• As people on the team le
arn to take other mem
bers at face value
–they build trust and cre
dibility

The Twin Messages Are:
• 1. What you see is what is
there
• 2. What you hear is what is
meant

The Spectrum of Communication
• Aggressiveness
• Assertiveness
• Responsiveness
• Non-assertiveness

Team: Relationships
• Effective Teams
• Trusting
• Respectful
• Collaborative
• Supportive
• Ineffective Teams
• Suspicious and partisan
• Pragmatic, based on need or
liking
• Competitive
• Withholding

Team: Information
• Effective Teams
• Flows freely up, down,
sideways
• Full sharing
• Open and honest
• Flows mainly down a weak
horizontally
• Hoarded, withheld
• Used to build power
• Incomplete, mixed messages

Team: Conflict
• Effective Teams
• Regarded as natural
–even helpful
• On issues
–not persons
• Frowned on
– avoided
• Destructive
• Involves personal traits and
motives

Team: Atmosphere
• Effective Teams
• Open
• Non-threatening
• Non-competitive
• Participative
• Compartmentalised
• Intimidating
• Guarded
• Fragmented
• Closed groups

The rest of the journey
will require greater
development of
Our specie has probably gone
as far as we can based on
cognitive Intelligence alone

72

74

Emotional Intelligence (EQ)
• The ability to sense,
understand, and
effectively apply the
power and acumen of
emotions
–as a source of human
energy, information, trust,
creativity and influence

The Case For EQ

The Emotions of
oEmpathy, Compassion,
Cooperation, and
Forgiveness
oAll have the potential to
unite us as a species
8/26/2018 79www.AboveorBeyondJM.com

Generally Speaking:
oEmotions unite us
oBeliefs divide us
8/26/2018 80www.AboveorBeyondJM.com

Dr. Maya Angelou
8/26/2018
81

Emotional Intelligence

8/26/2018 www.ABOVEorBEYONDjm.com 83

Terror at JTB
8/26/2018 www.ABOVEorBEYONDjm.com 84

Terror at JTBI have just received a call
that the building as been
captured and surrounded
by some of the most
feared members of the
Anti Tourism Militia. They
will allow 10 hostages
(and Dr. Palmer & ME) to
leave the room unharmed.
Only 10.
Starting with the persons in
your group carefully choose
5 additional persons to
leave with you. The persons
must be able to carry on
the business of JTB LIVING
THE MISSION & VALUES
and OPTIMAL TEAMWORK.
The team with the best
composition will be the one to
leave. The others will have to
provide IDs and next of kin
information before the
terrorists storm the room.
[They have no idea we are
doing this. Work quickly
and quietly.]

You Must Work Through The 5 Stages Of Team
Development
Forming
Storming
TransformingNorming
Performing

Where Are You
in The Stages
of
Team
Development?

Jamaica’s Greatest Team Achievement

The Critical Team-Building Functions
•Honesty
•Integrity
•Professionalism

HONESTY
8/26/2018www.AboveorBeyondJM.com 91

Why Don't We Always
Tell The Truth?
8/26/2018 WWW.LTSEMAJ.COM 92

It Wasn’t Me
8/26/2018 93WWW.LTSEMAJ.COM

I CANT RECALL!!!

…but Women don’t do those things?

Little White Lies

Can You handle The Truth?

INTEGRITY

www.AboveorBeyondJM.com 8/26/2018 104

PROFESSIONALISM

Teams
•No one is
smarter
than a
team
8/26/2018 113

What Will You Do?
Immediately, 30 Days, 100 Days
CHAPTER 4: CREATING THE FUTURE

Your Action Plan:
Time
Frame YOU
Your
Team
Immediately
Next 4 Weeks
Next 4 Months

DEAL?

Mastering the team approach jtb-aug2018edit

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Editor's Notes