- Answer Center America (ACA) was founded in 1996 as Total Quality Communications by Janet Livingston to provide consistent, high-quality call center services using modern technology. - ACA has grown internationally and evolved to offer customized solutions using state-of-the-art technology, highly trained staff, and dedicated customer service representatives to become a seamless extension of clients' businesses. - ACA can customize solutions to meet clients' needs, answer calls after hours, and remain dedicated to quality service 24/7 through technologies, trained staff, account customization, and disaster preparedness.