Taylor Anderson is seeking a position in retail management. She has a Bachelor's degree in Communication Studies from the University of Iowa with a 3.2 GPA and minor in Human Relations with a 3.8 GPA. Her experience includes internships in retail management and career advising as well as customer service roles in retail and an apartment complex. She has also held leadership positions in volunteer recruitment and mentoring.
1. Taylor C. Anderson
7 Duval Ct., Bolingbrook, IL 60490 • tc.anders@yahoo.com • (630) 205-4541
EDUCATION
The University of Iowa, Iowa City, IA May 2011
B.A. Communication Studies CUM GPA: 3.2/4.0
Minor: Human Relations GPA: 3.8/4.0
INTERNSHIP EXPERIENCE
Retail Management Intern May 2010-September 2010
Nordstrom, Oakbrook, IL
• Set and achieved personal sales goals and supported the goals of the sales team
• Worked with the Sales Manager to identify target sales audience to increase revenue and assisted in accomplishing an overall
department sales increase of 10%
• Built lasting relationships with customers and contacted them to follow up on purchases, suggested new merchandise,
and invited them to upcoming events
• Educated customers on product attributes and latest fashions and provided honest and confident feedback to customers
regarding merchandise and their lifestyles
• Greeted customers in a timely, professional and engaging manner and opened new Rewards accounts to build customer relationships
Peer Advisor Intern January 2010-
September 2010 Pomerantz Career Center, Iowa City, IA
• Presented information on Pomerantz Career Center programs, services and resources to groups of 50+
• Guided students with job and internship searches as well as provided interview tips and resources for exploring occupations
• Reviewed and edited 30+ student resumes and cover letters and refined counseling, public relations and customer service skills daily
• Assisted and greeted employers visiting The University of Iowa
CUSTOMER SERVICE EXPERIENCE
Sales Associate November 2010- Current
Nordstrom, Oakbrook, IL
• Greeted more than 100 customers per day in a timely, professional and engaging manner while providing assistance
to achieve a high level of customer satisfaction
• Demonstrated products in an effort to achieve maximum sales target and earn higher revenue and stocked daily inventory of more than
500 boxes of shoes and accessories each day
• Practiced sales techniques of “cross-selling” to improve stores merchandise turnover and utilized personal book to build relationships
Office Assistant May 2009 - August 2009
AIMCO, Westmont, IL
• Answered phones and assisted customers in an efficient manner and ensured all customer expectations were
met and that all the requested work was completed to the customer’s satisfaction
• Provided customer communication and followed up to maintenance service that was performed in the customer’s apartment home
• Prepared documents for file system and property audits in an effort to achieve 100% compliance
LEADERSHIP/ RECRUITING EXPERIENCE
Volunteer Recruitment, The University of Iowa, Iowa City
• Recruited peers to join organization and participate in adopting a soldier: AnySoldier and Haiti Relief Fund
• Presented information to the Career Leadership Academy and persuaded 30+ students to participate in joining an organization
• Worked in a group setting and displayed necessary teambuilding and group dynamics skills
Career Leadership Academy, The University of Iowa, Iowa City, IA
• Four semester academic program focused on developing leadership and employment skills
• Strengthened communication, teamwork, interpersonal, and presentation skills
• Participated in career exploration, networking, and leadership development activities
Peer Mentor, The University of Iowa, Iowa City, IA
• Provided guidance, support, and advice for students in a classroom setting while building rapport with students
• Ensured a conducive learning environment for students and addressed student issues and concerns
• Presented knowledge and practiced skills to a class of 60+ students and staff members
SOFTWARE SKILLS