SlideShare a Scribd company logo
Engage & Activate Consumers
With Gamification
How Game-Based Lifecycle Marketing
Helps FMCG and Retail Brands to
Cut Through The NOISE.
LeadFamly provides accessible marketing gamification software that
enables companies to cut through the noise.
Agenda.
The power behind marketing gamification
How ASDA approaches gamification in a
data-driven way
Inspiration station: great FMCG examples of
gamification campaigns
Q & A
Meet Jacqui and Adam.
Jacqui Maclean
Jacqui is a Customer Success
Manager at LeadFamly.
Jacqui works alongside some of
the UK's biggest brands from
brainstorming campaigns, sharing
insights on gamification, through
to campaign delivery.
Adam Higgins
Adam is the CRM New Channels
and Retention Manager at ASDA.
As CRM Manager, Adam focuses
on customer lifecycle/retention
management, new channel
development, and data
enrichment and acquisition.
About LeadFamly.
LeadFamly empowers you to connect with and activate your target audience
with marketing gamification. Our software platform is easy to use, and it allows
you to design and promote your own online marketing games. With 25 different
game concepts to choose from, you can find just the right concept to reach
your marketing goals.
Founded in 2017 in Aarhus, Denmark
400 customers in Finland, Germany, the Netherlands, Scandinavia, and the UK including
Coca Cola NL, Grundfos, McDonald’s, Neste Oyj, Pfizer, Vero Moda, Volvo, and many more
Platform 4.0 and the new campaign builder recently launched. Recent game launches include
Shoot The Duck, Snake, and Video Quiz
LeadFamly
Agenda.
The power behind marketing gamification
How ASDA approaches gamification
in a data-driven way
Inspiration station: great examples
of gamification campaigns
Q & A
What LeadFamly
does for brands.
What we do
We’re the missing link that enables you to
gamify marketing anywhere in the lifecycle
We’re building the future, the industry,
the platform with endless possibilities
We’re ambitious for our clients
and ourselves
We’re passionate and here to help from
onboarding to questions in the chat support
Fun facts
In 2019, our clients saw:
55 million game plays (more
than double 2018’s
number, 23 million) 🥳
1.2M game plays on
the busiest day
4 million game plays =
a single client’s traffic
2 billion seconds played
in 2019
Why gamification?
The future of retail is personalisation
It will include aligning new tech, new strategies and omnichannel
to provide an individualised experience
Data of the future > more than age, name, gender, location
Access to ‘Lift Off’ data
Death of the third-party cookie
’Ask and ye shall receive’
Transparency matters
Third-party data needs to be
relied on less
Find new ways to gather info
Data you buy
Lack of data-proven personas
(for your business)
Someone else’s first-party data
Lack of transparency
Examples:
Psychographics
Preferred communication
Broad demographic pools
Marketing lags
Source: Hubspot
Data you collect
Personas are defined
Status quo
Retargeting ads
Examples:
Actions or behaviours based
on product or app
Customer feedback
Data from social media
or email marketing
Marketing idles
Source: Hubspot
Data that consumers share
with a brand they trust
Your personas reinforced by data
Most accurate
Examples:
Exercise habits
How soon they’ll be ready to
buy a house
What type of car you drive
Whether your business registration
number is valid
Marketing lifts off
Agenda.
The power behind marketing gamification
How ASDA approaches gamification
in a data-driven way
Inspiration station: great FMCG examples
of gamification campaigns
Q & A
ASDA.
Gamifying the customer experience
Hit or Myth
Quiz
Purpose
Healthy living campaign targeted
at existing customer base
Collaborated closely with Asda
nutrition team
Results:
On average, people played 2x
01:24 minutes average engagement
10,000 unique players
New Year, New Who?
Purpose
Gather insights into customers’ fitness regime
Increase relevance of email marketing
Results
12,000 unique game plays
53% indicated not interested in a fitness
regime = removed from active wear
campaign emails
Enriched database with data points like
gender, style, preference, purchases for whom
Quiz
Key takeaway for CRM
& data managers
Gamification helps acquire more ‘Lift Off’ data, to
learn preferences rather than make assumptions
Great integration options for ESPs like Klaviyo,
Salesforce and Mailchimp
Allows Asda to instantly engage sign-up = vastly
improves the customer experience
Enables even better content and
customer management
Agenda.
The power behind marketing gamification
How ASDA approaches gamification
in a data-driven way
Inspiration station: great FMCG examples
of gamification campaigns
Q & A
Gamification
in the FMCG industry
Gamification
in the FMCG industry
Opportunities
gamification creates:
Create awareness of products
Drive footfall to stores
Create loyalty campaigns to
retain customers
Coop
Purpose
Use game campaigns to engage
their audience twice a week
through the Coop app
Drive footfall to stores
Results
200,000 daily app visitors
10 million game plays in app
in 2018
1 million samples picked up
ALDI
Purpose
Summer campaign to re-engage
customers
Sent only to current customer
base through email marketing
Results
15,000 visitors
01:30 minutes engagement rate
74.2% conversion
Costcutter
Purpose
Create engagement
Increase email permissions
Results
24,463 unique visitors played an
average of 2 times
01:30 minutes engagement rate
79% conversion
SPORT24
Purpose
Engage a younger demographic
with a visual campaign
Grow Instagram following
Results
23,000 visitors
01:12 minutes engagement rate
33%+ campaign ROI succeeded by
KeyTakeaways.
Frequency matters. Think of Coop — if a customer collects a prize, the
numbers show that the average customer spends up to 39% more than
those not participating in the game campaigns.
Use data to personalize better. Think of Asda’s New Year, New Who?
campaign that helped the CRM team target better by removing subscribers
from the active wear campaign emails.
Be timely. ALDI created their beach-themed Spot The Difference game to
engage their customers during the summer.
Determine preference, not assumption by collecting ‘Lift Off’ data.
Q&A
Please type your
question into
the chat window
Keep an 👀 out for
our follow-up email…
We’ll send you:
• Today’s slides
• Webinar recording
• A free e-guide about
gamification
Got inspired?
Schedule a live demo
on leadfamly.com
Have a question or
comment?
Email us at
hello@leadfamly.com

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Gamification webinar mds

  • 1. Engage & Activate Consumers With Gamification How Game-Based Lifecycle Marketing Helps FMCG and Retail Brands to Cut Through The NOISE.
  • 2. LeadFamly provides accessible marketing gamification software that enables companies to cut through the noise.
  • 3. Agenda. The power behind marketing gamification How ASDA approaches gamification in a data-driven way Inspiration station: great FMCG examples of gamification campaigns Q & A
  • 4. Meet Jacqui and Adam. Jacqui Maclean Jacqui is a Customer Success Manager at LeadFamly. Jacqui works alongside some of the UK's biggest brands from brainstorming campaigns, sharing insights on gamification, through to campaign delivery. Adam Higgins Adam is the CRM New Channels and Retention Manager at ASDA. As CRM Manager, Adam focuses on customer lifecycle/retention management, new channel development, and data enrichment and acquisition.
  • 6. LeadFamly empowers you to connect with and activate your target audience with marketing gamification. Our software platform is easy to use, and it allows you to design and promote your own online marketing games. With 25 different game concepts to choose from, you can find just the right concept to reach your marketing goals. Founded in 2017 in Aarhus, Denmark 400 customers in Finland, Germany, the Netherlands, Scandinavia, and the UK including Coca Cola NL, Grundfos, McDonald’s, Neste Oyj, Pfizer, Vero Moda, Volvo, and many more Platform 4.0 and the new campaign builder recently launched. Recent game launches include Shoot The Duck, Snake, and Video Quiz LeadFamly
  • 7. Agenda. The power behind marketing gamification How ASDA approaches gamification in a data-driven way Inspiration station: great examples of gamification campaigns Q & A
  • 9. What we do We’re the missing link that enables you to gamify marketing anywhere in the lifecycle We’re building the future, the industry, the platform with endless possibilities We’re ambitious for our clients and ourselves We’re passionate and here to help from onboarding to questions in the chat support
  • 10. Fun facts In 2019, our clients saw: 55 million game plays (more than double 2018’s number, 23 million) 🥳 1.2M game plays on the busiest day 4 million game plays = a single client’s traffic 2 billion seconds played in 2019
  • 11. Why gamification? The future of retail is personalisation It will include aligning new tech, new strategies and omnichannel to provide an individualised experience Data of the future > more than age, name, gender, location Access to ‘Lift Off’ data
  • 12. Death of the third-party cookie ’Ask and ye shall receive’ Transparency matters Third-party data needs to be relied on less Find new ways to gather info
  • 13. Data you buy Lack of data-proven personas (for your business) Someone else’s first-party data Lack of transparency Examples: Psychographics Preferred communication Broad demographic pools Marketing lags Source: Hubspot
  • 14. Data you collect Personas are defined Status quo Retargeting ads Examples: Actions or behaviours based on product or app Customer feedback Data from social media or email marketing Marketing idles Source: Hubspot
  • 15. Data that consumers share with a brand they trust Your personas reinforced by data Most accurate Examples: Exercise habits How soon they’ll be ready to buy a house What type of car you drive Whether your business registration number is valid Marketing lifts off
  • 16. Agenda. The power behind marketing gamification How ASDA approaches gamification in a data-driven way Inspiration station: great FMCG examples of gamification campaigns Q & A
  • 18. Hit or Myth Quiz Purpose Healthy living campaign targeted at existing customer base Collaborated closely with Asda nutrition team Results: On average, people played 2x 01:24 minutes average engagement 10,000 unique players
  • 19. New Year, New Who? Purpose Gather insights into customers’ fitness regime Increase relevance of email marketing Results 12,000 unique game plays 53% indicated not interested in a fitness regime = removed from active wear campaign emails Enriched database with data points like gender, style, preference, purchases for whom Quiz
  • 20. Key takeaway for CRM & data managers Gamification helps acquire more ‘Lift Off’ data, to learn preferences rather than make assumptions Great integration options for ESPs like Klaviyo, Salesforce and Mailchimp Allows Asda to instantly engage sign-up = vastly improves the customer experience Enables even better content and customer management
  • 21. Agenda. The power behind marketing gamification How ASDA approaches gamification in a data-driven way Inspiration station: great FMCG examples of gamification campaigns Q & A
  • 23. Gamification in the FMCG industry Opportunities gamification creates: Create awareness of products Drive footfall to stores Create loyalty campaigns to retain customers
  • 24. Coop Purpose Use game campaigns to engage their audience twice a week through the Coop app Drive footfall to stores Results 200,000 daily app visitors 10 million game plays in app in 2018 1 million samples picked up
  • 25. ALDI Purpose Summer campaign to re-engage customers Sent only to current customer base through email marketing Results 15,000 visitors 01:30 minutes engagement rate 74.2% conversion
  • 26. Costcutter Purpose Create engagement Increase email permissions Results 24,463 unique visitors played an average of 2 times 01:30 minutes engagement rate 79% conversion
  • 27. SPORT24 Purpose Engage a younger demographic with a visual campaign Grow Instagram following Results 23,000 visitors 01:12 minutes engagement rate 33%+ campaign ROI succeeded by
  • 28. KeyTakeaways. Frequency matters. Think of Coop — if a customer collects a prize, the numbers show that the average customer spends up to 39% more than those not participating in the game campaigns. Use data to personalize better. Think of Asda’s New Year, New Who? campaign that helped the CRM team target better by removing subscribers from the active wear campaign emails. Be timely. ALDI created their beach-themed Spot The Difference game to engage their customers during the summer. Determine preference, not assumption by collecting ‘Lift Off’ data.
  • 29. Q&A Please type your question into the chat window
  • 30. Keep an 👀 out for our follow-up email… We’ll send you: • Today’s slides • Webinar recording • A free e-guide about gamification
  • 31. Got inspired? Schedule a live demo on leadfamly.com Have a question or comment? Email us at hello@leadfamly.com