SlideShare a Scribd company logo
LeadFamly provides accessible marketing gamification software that
enables companies to cut through the noise.
Agenda.
Boost marketing activities with game mechanics
anywhere in the customer lifecycle
How Vero Moda uses gamification to interact 

with and delight their customers
Inspiration for campaigns throughout 

the lifecycle
Q & A
Meet Mads and Phoebe.
Mads Ejsing
Mads is the Product
Specialist at LeadFamly.
Mads is an expert when it comes
to developing high-performance
gamification campaigns.
Phoebe Berke
Phoebe is the Academy

Manager at LeadFamly.



Phoebe creates the e-learning videos, 

and she’s one of the friendly faces 

on the chat support.

About LeadFamly.
LeadFamly empowers you to connect with and activate your target audience
with marketing gamification. Our software platform is easy to use, and it allows
you to design and promote your own online marketing games. With 25 different
game concepts to choose from, you can find just the right concept to reach
your marketing goals.
Founded in 2017 in Aarhus, Denmark

400 customers in Finland, Germany, the Netherlands, Scandinavia, and the UK including
Arla, Coca Cola NL, Grundfos, McDonald’s, Neste Oyj, Pfizer, Vero Moda, Volvo, and many more
Platform 4.0 and the new campaign builder recently launched

LeadFamly
Sneak peek of cases.
Agenda.
Boost marketing activities with game mechanics
anywhere in the customer lifecycle
How Vero Moda uses gamification to interact 

with and delight their customers
Inspiration for campaigns throughout 

the lifecycle
Q & A
Lifecycle marketing.
Emphasize customers over sales
Lifecycle Marketing:
What it can accomplish
Uses relevant content to position your business
Makes customer relationships “sticky”
Delights customers and leads to retention
Lifecycle Marketing:
Steps to take
Assess the experience
Put yourself in your customer’s shoes
Don’t forget about retention
Lifecycle Marketing:
Assess the experience
Do you have multiple touch points and 

vice versa?
Do you have a customer success strategy 

in place?
Do you know what retains your customers?
Lifecycle Marketing: 

Put yourself in your 

customer’s shoes
Source: Forbes
What do they consider “quality content”?
64% of shoppers trust a brand more when 

they have similar ethics and standards
Give them the chance to learn about 

your company
Lifecycle Marketing:
Don’t forget about retention
Source: Marketo
Ask yourself these questions:
What do new customers need to know to use our solution?
Do we need new team members to support this?
Are customers achieving their desired outcome?
How can you help them get more value?
How easy is it to do business with you over time?
Agenda.
Boost marketing activities with game mechanics
anywhere in the customer lifecycle
How Vero Moda uses gamification to interact 

with and delight their customers
Inspiration for campaigns throughout 

the lifecycle
Q & A
Kasper Kjærgaard Nielsen
Digital Marketing Manager

BESTSELLER
Guest
Hygge
VERO MODA
Game type:
Quiz
Purpose:
Sign up and e-learning
Hygge
VERO MODA
AWARE
VERO MODA
Game type:
Personality Test
Purpose:
Awareness
E-learning and sign ups
AWARE
VERO MODA
Holiday
VERO MODA
Game type:
Advent Calendar
Purpose:
Offers — conversions
360 campaign
Holiday
VERO MODA
Swipe, Match, Win!
VERO MODA
Game type:
Swipe Game
Purpose:
Personalized product selection
Competition
Swipe, Match, Win!
VERO MODA
Agenda.
Boost marketing activities with game mechanics
anywhere in the customer lifecycle
How Vero Moda uses gamification to interact 

with and delight their customers
Inspiration for campaigns throughout 

the lifecycle
Q & A
Lifecycle marketing.
In Action
Awareness
Djøf
Share information about
student services
1:08 minutes engagement
59% conversion rate
Activation
NNRT + Capital Advertising
Gather personal information
1:52 minutes engagement
70% conversion = players who
filled out registration information
Acquisition
Vero Moda
It’s The Fit
Personality Test
Purpose: Conversions
1:21 minutes engagement
Retention and loyalty
ALDI Denmark
Create a fun experience 

for customers. Prizes picked up 

in store.
1:31 minutes engagement
40% of players were 65 

or older
KeyTakeaways.
Focus on customers, not sales. 

Making the shift from a sales funnel to CLM model 

means focusing on having a “sticky” relationship.
Content and marketing gamification can 

establish trust, and ultimately, engagement.
Use the data to learn about your customers and 

their preferences.
Q&A
Please type your
question into 

the chat window
Next Webinar
January 15th
Plan Your 2020 Now: How to Boost Your
E-commerce Sales With Gamification

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34-Rahul-Mande.pdf PROJECT REPORT MBA 4TH SEMESTER
34-Rahul-Mande.pdf PROJECT REPORT MBA 4TH SEMESTER34-Rahul-Mande.pdf PROJECT REPORT MBA 4TH SEMESTER
34-Rahul-Mande.pdf PROJECT REPORT MBA 4TH SEMESTER
 

Fuel Your Lifecycle Marketing In 2020 With Gamification

  • 1.
  • 2. LeadFamly provides accessible marketing gamification software that enables companies to cut through the noise.
  • 3. Agenda. Boost marketing activities with game mechanics anywhere in the customer lifecycle How Vero Moda uses gamification to interact 
 with and delight their customers Inspiration for campaigns throughout 
 the lifecycle Q & A
  • 4. Meet Mads and Phoebe. Mads Ejsing Mads is the Product Specialist at LeadFamly. Mads is an expert when it comes to developing high-performance gamification campaigns. Phoebe Berke Phoebe is the Academy
 Manager at LeadFamly.
 
 Phoebe creates the e-learning videos, 
 and she’s one of the friendly faces 
 on the chat support.

  • 6. LeadFamly empowers you to connect with and activate your target audience with marketing gamification. Our software platform is easy to use, and it allows you to design and promote your own online marketing games. With 25 different game concepts to choose from, you can find just the right concept to reach your marketing goals. Founded in 2017 in Aarhus, Denmark
 400 customers in Finland, Germany, the Netherlands, Scandinavia, and the UK including Arla, Coca Cola NL, Grundfos, McDonald’s, Neste Oyj, Pfizer, Vero Moda, Volvo, and many more Platform 4.0 and the new campaign builder recently launched
 LeadFamly
  • 7. Sneak peek of cases.
  • 8.
  • 9. Agenda. Boost marketing activities with game mechanics anywhere in the customer lifecycle How Vero Moda uses gamification to interact 
 with and delight their customers Inspiration for campaigns throughout 
 the lifecycle Q & A
  • 11.
  • 12. Lifecycle Marketing: What it can accomplish Uses relevant content to position your business Makes customer relationships “sticky” Delights customers and leads to retention
  • 13. Lifecycle Marketing: Steps to take Assess the experience Put yourself in your customer’s shoes Don’t forget about retention
  • 14. Lifecycle Marketing: Assess the experience Do you have multiple touch points and 
 vice versa? Do you have a customer success strategy 
 in place? Do you know what retains your customers?
  • 15. Lifecycle Marketing: 
 Put yourself in your 
 customer’s shoes Source: Forbes What do they consider “quality content”? 64% of shoppers trust a brand more when 
 they have similar ethics and standards Give them the chance to learn about 
 your company
  • 16. Lifecycle Marketing: Don’t forget about retention Source: Marketo Ask yourself these questions: What do new customers need to know to use our solution? Do we need new team members to support this? Are customers achieving their desired outcome? How can you help them get more value? How easy is it to do business with you over time?
  • 17. Agenda. Boost marketing activities with game mechanics anywhere in the customer lifecycle How Vero Moda uses gamification to interact 
 with and delight their customers Inspiration for campaigns throughout 
 the lifecycle Q & A
  • 18. Kasper Kjærgaard Nielsen Digital Marketing Manager
 BESTSELLER Guest
  • 21. AWARE VERO MODA Game type: Personality Test Purpose: Awareness E-learning and sign ups
  • 23. Holiday VERO MODA Game type: Advent Calendar Purpose: Offers — conversions 360 campaign
  • 25. Swipe, Match, Win! VERO MODA Game type: Swipe Game Purpose: Personalized product selection Competition
  • 27. Agenda. Boost marketing activities with game mechanics anywhere in the customer lifecycle How Vero Moda uses gamification to interact 
 with and delight their customers Inspiration for campaigns throughout 
 the lifecycle Q & A
  • 28.
  • 30.
  • 31. Awareness Djøf Share information about student services 1:08 minutes engagement 59% conversion rate
  • 32.
  • 33. Activation NNRT + Capital Advertising Gather personal information 1:52 minutes engagement 70% conversion = players who filled out registration information
  • 34.
  • 35. Acquisition Vero Moda It’s The Fit Personality Test Purpose: Conversions 1:21 minutes engagement
  • 36.
  • 37. Retention and loyalty ALDI Denmark Create a fun experience 
 for customers. Prizes picked up 
 in store. 1:31 minutes engagement 40% of players were 65 
 or older
  • 38. KeyTakeaways. Focus on customers, not sales. 
 Making the shift from a sales funnel to CLM model 
 means focusing on having a “sticky” relationship. Content and marketing gamification can 
 establish trust, and ultimately, engagement. Use the data to learn about your customers and 
 their preferences.
  • 39. Q&A Please type your question into 
 the chat window
  • 40. Next Webinar January 15th Plan Your 2020 Now: How to Boost Your E-commerce Sales With Gamification