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G2P Payments Spurring
      Mobile Financial Services

6th Mobile Financial Service Asia Pacific
                   Summit 2012
            Manila, Philippines
                11th-12th September
                Hotel Intercontinental


                  Santanu Sengupta
          Director, Corporate Affairs and Finance
     ACMFI - African Centre for Mobile Financial Inclusion
        santanu@acmfi.org/acmfi2010@gmail.com
What are G2P payments?
                    Government-to-Person       Social Safety Net
                       (G2P) Payments           (SSN) Programs


              Employee Payments    Social Transfers       Noncash Support
               (wages, pensions)


                 To better off       Conditional               Food
                  employees           Transfers


                To low-income       Unconditional          Price Subsidies
170 million




                  employees           Transfers


                                      Workfare              Fee Waivers



                                                                          Note: Data is from
                                                                          2009, CGAP
Financial access and
                        the 170 million
55% of adults worldwide—
2.5 billion people—survive without
formal financial services.
                                        No formal
They rely instead on:                   access
 Family members                                    Formal
 Friends and neighbors                             access
 Savings clubs
 Employers
 Moneylenders and savings collectors
Illustration




                ,00,000
               millions??
Branchless models for scale and presence



                                                                         Channel Costs
                                                                        $250k Traditional
                                                                          branch

                                                                        $50k In-store branch

                                                                        $10k ATM

                                                                        $2k Agent with POS
                                                                          terminal

                                                                        $400 Agent with
                                                                          mobile

1.7 billion people worldwide have a mobile phone but no bank account.   $0k No agent
                                                                        (cashless)
The Case for Financial Inclusion
Case for Electronic Payments
to
WHO ALL ARE IN THE FRONT
Process & Procedures : Govt

• An appropriate legal framework with specific
  applicability to      government payment
  programs can further underpin their safe and
  efficient operation:
• Laws and/or regulations that provide clarity
  and certainty to the various parties involved,
  and that promote effectiveness and
  transparency in the execution of programs
  should be enacted/approved.
Process & Procedures Cont
• Laws and regulations on payment
  instruments and systems, competition and
  consumer protection can also have an
  important bearing on government payment
  programs:

• the legal basis should support sound and fair
  practices in the market place, and be flexible
  enough to accommodate innovations
Transition to Electronic
•   Identity, which is of paramount importance
•   Biometrics, Multiple Authentication
•   Ease of transaction
•   Time saving: Operation
•   Nearby : less travel time
•   Interoperability
•   Leads to Savings
•   More transactions
• Moves on to Savings and Micro Insurance
ELECTRONIC Advantage
Payment System & Payment Structure
• Operators of government payment programs all around the
  world are concerned that payments made by/to the government
  are done safely, and that government money is managed
  transparently and efficiently.
• An appropriate payments infrastructure should be in place: the
  potential to obtain substantial benefits from migrating form the
  cash based system
• Stops mis-impersonation
• Leakages
• Adds incentivisation
• Creative & Productive
• government expenditures and collections to electronic
  payments relies on there being the required payments
  infrastructures to process such payments safely, efficiently and
  at a reasonable cost
Linking G2P
to the Personal Payment Eco-System
Changes Over Time
Towards Electronic Payments




                              15
Type of Government Payment
                                             cont.


• Government-to-business (G2B) payments include
  payments related to the procurement of goods and
  services, tax refunds, and disbursement of loans or
  business assistance.

• G2B payments are characterized by a large number of
  transactions. The average value of G2B payments
  varies widely, ranging from large-value payments
  associated with large procurement contracts to small
  value payments to local businesses for ordinary
  operational expenses, for example urgent repair
  costs.
Type of Government Payment
                                           cont.

Person-to-government (P2G) and business-to
government
(B2G) payments include payments made by consumers
and businesses to government and/or public sector
organizations in the form of tax payments and
payments for obtaining services from these agencies
(licenses, permits, etc.). Similar to G2P payments, P2G
payments tend to be of a small-value nature, and are
usually characterized by a very large of number of
transactions. Likewise, B2G are a mirror of G2B
payments with regard to average size and transactional
volumes (i.e. varying size and large number of
payments).
The Treasury Model
• Government treasury offices/national
  treasuries (hereinafter “treasuries”) are
  normally responsible for managing the
  processes associated with the execution of
  the payments to/from the government. The
  way in which the government payments are
  organized and executed has been evolving
  over time and varies substantially across the
  world.
The Treasury Model
•   With regard to tax collections and other government
•   receipts, in some countries the associated P2G
•   and B2G payments can only be made directly with the
•   tax authority. In others, treasuries have adopted
    programs
•   by which the commercial bank network and/
•   or other agents can also be used for this purpose. The
•   money collected is normally centralized with the
    government’s
•   financial agent, typically the central bank,8
•   which holds accounts for the treasury and in some
    cases
•   also for the relevant government agency or agencies
•   responsible for tax collections.
Treasury Model Cont
2010 Global Payment
                           System Survey

• At the end of the 20th century, it was a common scenario in many
  countries for taxes, duties and other payments to the government to be
  paid only in cash at the premises of the agency responsible for tax
  collections.

• In most cases, the commercial banking network was not used on a large
  scale for this purpose until the 1990s.

• To a large extent this was possible by payment system and overall
  technological innovations enabling commercial banks to provide the
  required services to the government at a reasonable cost and with
  appropriate service levels.
World Bank 2010 Global
Payment Systems Survey
THE COST IMPLICATIONS
EVOLVING ECOSYSTEM
Ecosystem- 1- In Transition
                                        People
   Business Centre
                                                       Bank




   People

                                                                  People




                                Government



                                                               Shopping Mall
Money Trans




                                                      People
            People

                                             People
Emerging Ecosystem- 1
                                      People
    Business Centre
                                                     Bank




   People

                                                                People




                              Government



                                                             Shopping Mall
Money Trans




                                                    People
            People

                                           People
How it is emerging

                                   Rural Scene
URBAN SCENES




                    Data Centres
Who Plays what role
                                   Rural Scene
URBAN SCENES




                    Data Centres


  Citizens
TARGET CLIENTS / BENEFICIARIES
        Business Centre




  People
                               Govt



Business                                          People
 Centre




     Money
  Transactions
ILLUSTRIOUS MANIFESTATIONS
THE PATH BREAKERS
• Guaranteed 100 days work in almost all the back
  ward districts in India in the Gigantic G2P
  Programmes wishing to bring out huge
  transformational changes across India
• Bolsa Familia in Brazil is still the front runner
  amongst this segment in Impact
• Other Latam Countries following up along with
  Africa
• In Asia other star performer in the making
  Phlippines own 4p programme
4ps Programme in Philippines
Conclusion
• With the financial crisis deepening in EU & prolonging in
  US new reengineering of services matrix emerging in
  EMERGING MARKETS
• G2P payment with enhanced, targeted, sometimes
  mandated policy initiatives in different emerging markets
• Profusion of converged infrastructure like Telecom,
  Biometrics, scanner, card technology, POS , mini ATMS
  area bounding
• Huge capacity building and change management
  programmes in the offing and can usher in the
  transformational changes
• A new driver of the economy ushers in the new DAWN
Conclusion
• In almost all impact analysis by world bank, CGAP & other institutions it
  has been recorded that the following few steps have been the most
  profound pall bearer for the success of the CCT.
        These are :
     Replacement of Archaic law & regulations by more modern practical
   enactment
   - Usage of ICT platform & enabling environment & electronic payment
   gateway
   - Delivery mechanism of cash to direct to the beneficiaries.
   - Attachment of conditionalities easily identifiable by the beneficiary
   to induce her/him to use
   - Multilayer propagation and capacity building programme to
   popularize
      the programmes for awareness development
   - Strong supervisory control at various levels so that the programme
      becomes a success story.
   Continuous up-gradation and changes to the initiated one following
SALAMAT
 Thank You

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G2P Payments Revamp

  • 1. G2P Payments Spurring Mobile Financial Services 6th Mobile Financial Service Asia Pacific Summit 2012 Manila, Philippines 11th-12th September Hotel Intercontinental Santanu Sengupta Director, Corporate Affairs and Finance ACMFI - African Centre for Mobile Financial Inclusion santanu@acmfi.org/acmfi2010@gmail.com
  • 2. What are G2P payments? Government-to-Person Social Safety Net (G2P) Payments (SSN) Programs Employee Payments Social Transfers Noncash Support (wages, pensions) To better off Conditional Food employees Transfers To low-income Unconditional Price Subsidies 170 million employees Transfers Workfare Fee Waivers Note: Data is from 2009, CGAP
  • 3. Financial access and the 170 million 55% of adults worldwide— 2.5 billion people—survive without formal financial services. No formal They rely instead on: access  Family members Formal  Friends and neighbors access  Savings clubs  Employers  Moneylenders and savings collectors
  • 4. Illustration ,00,000 millions??
  • 5. Branchless models for scale and presence Channel Costs $250k Traditional branch $50k In-store branch $10k ATM $2k Agent with POS terminal $400 Agent with mobile 1.7 billion people worldwide have a mobile phone but no bank account. $0k No agent (cashless)
  • 6. The Case for Financial Inclusion
  • 7. Case for Electronic Payments to
  • 8. WHO ALL ARE IN THE FRONT
  • 9. Process & Procedures : Govt • An appropriate legal framework with specific applicability to government payment programs can further underpin their safe and efficient operation: • Laws and/or regulations that provide clarity and certainty to the various parties involved, and that promote effectiveness and transparency in the execution of programs should be enacted/approved.
  • 10. Process & Procedures Cont • Laws and regulations on payment instruments and systems, competition and consumer protection can also have an important bearing on government payment programs: • the legal basis should support sound and fair practices in the market place, and be flexible enough to accommodate innovations
  • 11. Transition to Electronic • Identity, which is of paramount importance • Biometrics, Multiple Authentication • Ease of transaction • Time saving: Operation • Nearby : less travel time • Interoperability • Leads to Savings • More transactions • Moves on to Savings and Micro Insurance
  • 13. Payment System & Payment Structure • Operators of government payment programs all around the world are concerned that payments made by/to the government are done safely, and that government money is managed transparently and efficiently. • An appropriate payments infrastructure should be in place: the potential to obtain substantial benefits from migrating form the cash based system • Stops mis-impersonation • Leakages • Adds incentivisation • Creative & Productive • government expenditures and collections to electronic payments relies on there being the required payments infrastructures to process such payments safely, efficiently and at a reasonable cost
  • 14. Linking G2P to the Personal Payment Eco-System
  • 15. Changes Over Time Towards Electronic Payments 15
  • 16. Type of Government Payment cont. • Government-to-business (G2B) payments include payments related to the procurement of goods and services, tax refunds, and disbursement of loans or business assistance. • G2B payments are characterized by a large number of transactions. The average value of G2B payments varies widely, ranging from large-value payments associated with large procurement contracts to small value payments to local businesses for ordinary operational expenses, for example urgent repair costs.
  • 17. Type of Government Payment cont. Person-to-government (P2G) and business-to government (B2G) payments include payments made by consumers and businesses to government and/or public sector organizations in the form of tax payments and payments for obtaining services from these agencies (licenses, permits, etc.). Similar to G2P payments, P2G payments tend to be of a small-value nature, and are usually characterized by a very large of number of transactions. Likewise, B2G are a mirror of G2B payments with regard to average size and transactional volumes (i.e. varying size and large number of payments).
  • 18. The Treasury Model • Government treasury offices/national treasuries (hereinafter “treasuries”) are normally responsible for managing the processes associated with the execution of the payments to/from the government. The way in which the government payments are organized and executed has been evolving over time and varies substantially across the world.
  • 19. The Treasury Model • With regard to tax collections and other government • receipts, in some countries the associated P2G • and B2G payments can only be made directly with the • tax authority. In others, treasuries have adopted programs • by which the commercial bank network and/ • or other agents can also be used for this purpose. The • money collected is normally centralized with the government’s • financial agent, typically the central bank,8 • which holds accounts for the treasury and in some cases • also for the relevant government agency or agencies • responsible for tax collections.
  • 21. 2010 Global Payment System Survey • At the end of the 20th century, it was a common scenario in many countries for taxes, duties and other payments to the government to be paid only in cash at the premises of the agency responsible for tax collections. • In most cases, the commercial banking network was not used on a large scale for this purpose until the 1990s. • To a large extent this was possible by payment system and overall technological innovations enabling commercial banks to provide the required services to the government at a reasonable cost and with appropriate service levels.
  • 22. World Bank 2010 Global Payment Systems Survey
  • 25. Ecosystem- 1- In Transition People Business Centre Bank People People Government Shopping Mall Money Trans People People People
  • 26. Emerging Ecosystem- 1 People Business Centre Bank People People Government Shopping Mall Money Trans People People People
  • 27. How it is emerging Rural Scene URBAN SCENES Data Centres
  • 28. Who Plays what role Rural Scene URBAN SCENES Data Centres Citizens
  • 29. TARGET CLIENTS / BENEFICIARIES Business Centre People Govt Business People Centre Money Transactions
  • 31. THE PATH BREAKERS • Guaranteed 100 days work in almost all the back ward districts in India in the Gigantic G2P Programmes wishing to bring out huge transformational changes across India • Bolsa Familia in Brazil is still the front runner amongst this segment in Impact • Other Latam Countries following up along with Africa • In Asia other star performer in the making Phlippines own 4p programme
  • 32. 4ps Programme in Philippines
  • 33. Conclusion • With the financial crisis deepening in EU & prolonging in US new reengineering of services matrix emerging in EMERGING MARKETS • G2P payment with enhanced, targeted, sometimes mandated policy initiatives in different emerging markets • Profusion of converged infrastructure like Telecom, Biometrics, scanner, card technology, POS , mini ATMS area bounding • Huge capacity building and change management programmes in the offing and can usher in the transformational changes • A new driver of the economy ushers in the new DAWN
  • 34. Conclusion • In almost all impact analysis by world bank, CGAP & other institutions it has been recorded that the following few steps have been the most profound pall bearer for the success of the CCT. These are : Replacement of Archaic law & regulations by more modern practical enactment - Usage of ICT platform & enabling environment & electronic payment gateway - Delivery mechanism of cash to direct to the beneficiaries. - Attachment of conditionalities easily identifiable by the beneficiary to induce her/him to use - Multilayer propagation and capacity building programme to popularize the programmes for awareness development - Strong supervisory control at various levels so that the programme becomes a success story. Continuous up-gradation and changes to the initiated one following