1. The document discusses how future mobility trends like CAVs, shared mobility, and electric vehicles will impact service stations. 2. Service stations will need to expand their offerings beyond oil to remain relevant as mobility shifts to a digital, on-demand model. 3. Stations may transform into "mobility hubs" providing charging, hydrogen, retail, and enabling multimodal transportation options like bikes, scooters and public transit. 4. Emerging technologies like IoT, big data analytics, and AI will allow stations to better understand customer needs and integrate as critical pieces of future intelligent transportation ecosystems.

1. Future mobility:
potential impacts on service stations
Josep Laborda
Intelligent Mobility Project Manager, RACC
www.joseplaborda.com
Annual Conference,
Paris, 14 November 2017
@josik35

2. CAV, Shared & Electric
unmanned, robotics-enabled
(fast, wireless) EV charging, hydrogen, etc.
digitally-powered convenience retail
digitally-savvy customer
IoT
Big Data analytics
blockchain
AI

3. Source: “2020 vision - The future of filling stations”. Circle.

4. 1957, privately-owned 2030 (?), “CASE”
driver MaaS provider
TRANSITION

5. “filling” station
service station
Source: MIT – Design Lab

6. Automotive industry megatrends

7. A virtuous circle

8. On the lookout for synergies...
Source: FEV

9. The entire station of tomorrow is
a “thing” in the IoT

10. A major shift is happening in metropolitan mobility
resulting in entirely reformatted patterns and
processes of movement…

11. The service station is positioned to become the
centerpiece of this new era of transportation, but must
make 4 substantial transitions to successfully achieve
its potential as a…

12. 1. expand focus of services and products beyond oil
2. engage with the new mobility lifestyle and its
infrastructural needs
3. enable and encourage multi-modal transportation
4. gas station customer to develop beyond vehicle
owners (only) to become the entire community
… Hub of Multimodal Mobility

13. 1. expand focus of services and products
beyond oil
Car Parts — Source: alibaba.com

14. 1. expand focus of services and products
beyond oil

15. 1. expand focus of services and products
beyond oil

16. Source: ZF
2. engage with the new mobility lifestyle
and its infrastructural needs

17. 3. enable and encourage multi-modal
transportation
Source: MIT – Design Lab

18. Source: World Economic Forum
4. gas station customer developing beyond
vehicle owners to become the
entire community

20. key takeaways
• Evolving consumer, evolving customer, evolving
mobility habits
• Enabling technologies: big data analytics, AI/machine
learning, blockchain, IoT
• CASE automotive megatrend impacting service
stations
• Mobility an ecosystem thing, service stations to
become a thing in the IoT
• From gas station to service station to multimodal
mobility hub

21. Future is today. Let’s shape it!
Josep Laborda
www.joseplaborda.com
@josik35
josep_laborda@yahoo.es