The document discusses utility rate basics, including the revenue requirement formula, rate case process, and a case study of a rate increase request by United Water Pennsylvania. It provides the revenue requirement formula, which calculates the total revenue needed as expenses plus a return on the utility's rate base assets. It also outlines the typical rate case process and key steps. Finally, it summarizes a specific rate increase request by UWPA, including the amount requested, reasons for the increase, outcomes of complaints and negotiations, and estimated customer impact.