Friends, Follows and Retweets: The Impact of Social Media on Patients and Providers

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This document discusses the importance and popularity of social media in healthcare. It describes how patients and providers are increasingly using social media tools like Facebook, Twitter, YouTube and text messaging to communicate about health issues. For patients, social media allows them to obtain health information and find support from others dealing with similar conditions. The document advises healthcare organizations to develop social media policies that address goals, audiences, responsibilities and appropriate content when using these tools.

Technology

Friends, Followers and Retweets:
The Impact of Social Media on Patients and Providers
Michelle Malizia Catalano, M.A.
michelle.m.catalano@gmail.com
April 2014

Learning Objectives
Participants will be able to:
• Describe the importance of social media on the
provision and management of healthcare services.
• Compare social media tools and how they can be used
in a healthcare setting.
• Understand how patients use social media to manage
their health.

POPULARITY OF SOCIAL MEDIAWHAT IS SOCIAL MEDIA?

Source: Pew Research Center’s Internet Project Tracking Surveys: http://www.pewinternet.org/2013/12/30/social-media-update-2013/
Social Media Sites, 2012-2013
% of online adults who use following social media

Internet Usage by Cell Owners
Source: Pew Research Internet Project: http://www.pewinternet.org/2013/09/16/cell-internet-use-2013/

IMPORTANCE OF SOCIAL MEDIA
IN HEALTHCARE

Evidence of Effectiveness?
• Anecdotal
• Text Messaging
• Videos for health
education

Twitter
• Twitter chat
• Live tweeting
• Disease/incident
updates
• Town halls
Image credit: Norebo (http://www.norebbo.com/tag/twitter/)
https://twitter.com/TexasDSHS

Facebook
• Health education
• Updates
• Press releases
• Comments
Image credit: Norebo (http://www.norebbo.com/tag/facebook/)

• Lectures
• Education videos
• How to
• Be aware of Section
508 compliance
YouTube

• Connections
• Press releases and
education
• Professional
networking
LinkedIn

Image and Video Sharing
•Flickr
•Picasa
•Instagram

• Incident
awareness
• Test results
• Medication
reminders
Text Messaging
http://www.dshs.state.tx.us/healthytexasbabies/text4baby.aspx

•Department
oriented
•Topic oriented
•Individual
Blast from the “Past” - Blogs

• Who is your audience?
• What do you want to
achieve?
• What are their needs?
• Who is responsible?
• What is appropriate?
Developing a Social Media Policy

• Technology changes
• New applications
• Discontinued apps
• Archiving of
information
Other Social Media Concerns

Use: Obtain Information
• Disease management
• Reviews
• Watch videos

Use: Obtain Support
• Find others with same
issues
• Follow a friend’s
experience
• Join an online forum

Social Life of Information
% of Internet users who have interacted with their health online:
http://www.pewinternet.org/~/media//Files/Reports/2013/PewResearch_DiagnosisDifference.pdf

•Time
•Content
•Audience
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Friends, Follows and Retweets: The Impact of Social Media on Patients and Providers

1. Friends, Followers and Retweets: The Impact of Social Media on Patients and Providers Michelle Malizia Catalano, M.A. michelle.m.catalano@gmail.com April 2014

2. Learning Objectives Participants will be able to: • Describe the importance of social media on the provision and management of healthcare services. • Compare social media tools and how they can be used in a healthcare setting. • Understand how patients use social media to manage their health.

3. POPULARITY OF SOCIAL MEDIAWHAT IS SOCIAL MEDIA?

4. Audience: Usage of Social Media

5. POPULARITY OF SOCIAL MEDIA

6. National: Usage of Social Media

7. Source: Pew Research Center’s Internet Project Tracking Surveys: http://www.pewinternet.org/2013/12/30/social-media-update-2013/ Social Media Sites, 2012-2013 % of online adults who use following social media

8. Frequency of Social Media Usage

9. Internet Usage by Cell Owners Source: Pew Research Internet Project: http://www.pewinternet.org/2013/09/16/cell-internet-use-2013/

10. IMPORTANCE OF SOCIAL MEDIA IN HEALTHCARE

11. Communication Changes

12. Shift in Demographics

13. Evidence of Effectiveness? • Anecdotal • Text Messaging • Videos for health education

14. Expansion of Audience

15. SOCIAL MEDIA TOOLS IN HEALTHCARE

16. Twitter • Twitter chat • Live tweeting • Disease/incident updates • Town halls Image credit: Norebo (http://www.norebbo.com/tag/twitter/) https://twitter.com/TexasDSHS

17. Facebook • Health education • Updates • Press releases • Comments Image credit: Norebo (http://www.norebbo.com/tag/facebook/)

18. • Lectures • Education videos • How to • Be aware of Section 508 compliance YouTube

19. • Connections • Press releases and education • Professional networking LinkedIn

20. Image and Video Sharing •Flickr •Picasa •Instagram

21. • Incident awareness • Test results • Medication reminders Text Messaging http://www.dshs.state.tx.us/healthytexasbabies/text4baby.aspx

22. •Department oriented •Topic oriented •Individual Blast from the “Past” - Blogs

23. http://www.cdc.gov/socialmedia/tools/

24. Developing a Social Media Policy

25. • Who is your audience? • What do you want to achieve? • What are their needs? • Who is responsible? • What is appropriate? Developing a Social Media Policy

26. • Technology changes • New applications • Discontinued apps • Archiving of information Other Social Media Concerns

27. CONSUMER (PATIENT) USE OF SOCIAL MEDIA

28. Use: Obtain Information • Disease management • Reviews • Watch videos

29. Use: Obtain Support • Find others with same issues • Follow a friend’s experience • Join an online forum

30. Social Life of Information % of Internet users who have interacted with their health online: http://www.pewinternet.org/~/media//Files/Reports/2013/PewResearch_DiagnosisDifference.pdf

31. The Future?

32.

33. •Time •Content •Audience Before you make the leap

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