Four & Twenty Pi - A recipe for adapting service design to a government context
•
0 likes•335 views
Presented 23 November 2016 at UX Australia Service Design Conference
Recommended
Recommended
More Related Content
What's hot
What's hot (9)
Similar to Four & Twenty Pi - A recipe for adapting service design to a government context
Similar to Four & Twenty Pi - A recipe for adapting service design to a government context (20)
Recently uploaded
Recently uploaded (11)
Four & Twenty Pi - A recipe for adapting service design to a government context
- 1. FOUR & TWENTY Pi A recipe for adapting service design to a government context Simon Wong @thewongbus City of Boroondara Kate McCready @katemccready www.katemccready.com
- 2. A zoologist, a parking inspector and a service designer walk into a bar...
- 10. CURRENT STATE FUTURE STATE Customer Service Model Customer Centric Model
- 14. 👤👤👤👤 👮 👸 💁💁💁💁
- 26. ORGANISATION Use your ‘resources’ (people) wisely DESIGNER Relinquish control, step back & encourage ownership
- 27. ORGANISATION Use designers to Guide vs. Do DESIGNER Teach what’s needed/to the task. e.g. gaining empathy, interviewing
- 28. ORGANISATION Get designers to work with you, not for you (Be a team) DESIGNER Help with/lead the trickier stuff e.g. customer journey mapping workshops
- 29. ORGANISATION Focus on capability development through action DESIGNER Aim for action, not perfection
- 32. A zoologist, a parking inspector and a service designer walk into a bar...
- 33. Small experiments Leverage internal resources & external expertise Demonstrate value through small successes Raise customer centric maturity One person at a time.
- 34. Rowena Morrow Vanessa Lau Kate Delbridge All the 20 Day Pi Participants
- 35. Questions???