Four Seasons successfully entered the Paris/French market with a strategic acquisition and localization approach. They purchased the historic George V Palace Hotel, maintaining its iconic facade while renovating the interior. They also hired a French designer and manager with both French and North American experience to appeal to French sensibilities of luxury and business culture. Key to their success was understanding and adapting to French labor laws, work hours, and prioritizing employee satisfaction through competitive pay and benefits. While upholding global quality standards, Four Seasons localized operations to integrate cultural aspects, gain trust, and avoid problems - demonstrating their ability to build an international brand in a new market through cultural adaptation.
Based on case study of Accor Hotels. It will provide you brief introduction of all category of brands and services as well as history and origin of the Accor Hotels.
Based on case study of Accor Hotels. It will provide you brief introduction of all category of brands and services as well as history and origin of the Accor Hotels.
What does the content of your marketing communications say about how much your company values its current customers? Interactions with existing customers tend to fall into one of the following categories: a bill, an up-sell offer, a cross-sell attempt, or a renewal offer. There may be some customer value in these actions, but they tend to benefit the company more than the customer.
The Ritz Carlton case solution by @MarketerRjRohit Jain
This is my take on the Ritz Carlton case where many scenarios were scenario were taken, Pros and Cons were weighted and a conclusion was taken. If you have a different opinion please share your views in the comments below.
This a pdf version of the original ppt. It gives you the insights of the world of The Ritz-Carlton and helps you understand why it became so successful via marketing concepts
We are a boutique Food and Beverage consultancy and concept development agency that focuses on assisting entrepreneurs and corporate companies to develop and implement their home grown F&B concepts. The managing partner, Koen Theunis, has been in the hospitality industry for 25 years, working for some of the best known companies in both London and Dubai. (Intercontinental Hotels, Hyatt Hotels and Resorts, The Dorchester, Jumeirah Hotels and Resorts, Emaar Hospitality Group, Emirates Golf Club).
KTConsulting & Concepts has been in operation since 2012 and has since been involved in projects both in the UAE and abroad.
The agency is well known for its no-nonsense approach, innovative mindset, professionalism, creativity and eye for detail while building a sustainable business model with the appropriate systems in place for their clients.
Our services include concept development, feasibility study, operational budgets, business plan, recruitment of senior members, menu development, kitchen design and all pre opening processes that will determine the readiness to go "live" and the future success of your venture.
What does the content of your marketing communications say about how much your company values its current customers? Interactions with existing customers tend to fall into one of the following categories: a bill, an up-sell offer, a cross-sell attempt, or a renewal offer. There may be some customer value in these actions, but they tend to benefit the company more than the customer.
The Ritz Carlton case solution by @MarketerRjRohit Jain
This is my take on the Ritz Carlton case where many scenarios were scenario were taken, Pros and Cons were weighted and a conclusion was taken. If you have a different opinion please share your views in the comments below.
This a pdf version of the original ppt. It gives you the insights of the world of The Ritz-Carlton and helps you understand why it became so successful via marketing concepts
We are a boutique Food and Beverage consultancy and concept development agency that focuses on assisting entrepreneurs and corporate companies to develop and implement their home grown F&B concepts. The managing partner, Koen Theunis, has been in the hospitality industry for 25 years, working for some of the best known companies in both London and Dubai. (Intercontinental Hotels, Hyatt Hotels and Resorts, The Dorchester, Jumeirah Hotels and Resorts, Emaar Hospitality Group, Emirates Golf Club).
KTConsulting & Concepts has been in operation since 2012 and has since been involved in projects both in the UAE and abroad.
The agency is well known for its no-nonsense approach, innovative mindset, professionalism, creativity and eye for detail while building a sustainable business model with the appropriate systems in place for their clients.
Our services include concept development, feasibility study, operational budgets, business plan, recruitment of senior members, menu development, kitchen design and all pre opening processes that will determine the readiness to go "live" and the future success of your venture.
Creating Unique Guest Experiences In 2019 And BeyondFranckDroin2
Did you know at least 83% of customers expect relevant and personalized products and services to be offered to them? That means the future of hotel businesses hinges on hoteliers being innovative and creative enough to match these new demands. In this mini report, my guest contributors and I share insights that can help you take positive forward momentum.
No Stomach for Second Best talks about the approach taken by integrative thinkers. The thinking and decision process is discussed in these slides. No Stomach for Second Best includes Isadore Sharp’s thought process behind creating the Four Seasons Hotels. Welingkar’s Distance Learning Division has created the above presentation.
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LUXURY COMMUNICATIONS | European Association of Communication Directors (EACD) Lisbon Debate over the topic of #LuxuryCommunications moderated by Catarina Vasques Rito (Fashion Journalist), with Misha Pinkhasov (Real Luxury), Nuno Duarte Lopes (The Luxury Network), Fernando Pinto Bessa (Air France KLM), Alexandra Cesario (Know Concièrge) and Rúben Paula (Altis Hotels), attended by 49 communication and other luxury-related professionals including YANNIS FRERIS EACD Board member as special international guest, event held the 2nd June in partnership with Altis Hotels, Lisbon.
6 Ways Interning in Spain Can Benefit Your Career.pptxabsoluteinternship
Gain valuable insights into how six key aspects of interning in Spain can positively impact your professional journey. From cultural immersion to language proficiency, unlock the secrets to maximizing your career potential abroad. Explore the transformative power of international internships today: https://absoluteinternship.com/blog/6-ways-interning-in-spain-can-benefit-your-career/
After a very successful time at JTIC in Reims, we made our way to Paris to the International Head Quarters of Tripette & Renaud, the location of Chopin Industries. As we made our journey to Chopin we passed the monumental Stade de France, home of French rugby. Little did we know, we would come to discover several qualities shared between that of the French National Team and Chopin Industries.
es Roches, International school of hotel management Switzerland , is among the top 3 hospitality management schools in the world and provides undergraduate, graduate and postgraduate studies in the fields of hospitality, hotel and tourism to students from all over the world. Our academic programs are accredited at university level by the New England Association of Schools and Colleges in the USA. Discover the great travel and tourism job opportunities and our great student life in Switzerland. Hospitality education and careers without boundaries.
1. Name Lucia Veronica Denis Senwayo Student
Number
2B4047
Case Name Four Seasons Goes to Paris Date 2014.10.12
Memo
1. What is like to stay a Four Seasons?
Four Seasons generally operates midsized luxury hotels and resorts, providing
consistently exceptional service: high-quality, truly personalized service to enable
guests to maximize the value of their time. Four Seasons also try to mixture it’s
international standards with cultural aspects of each location. So, staying at Four
Seasons seems to good, confortable and amazing.
2. What made four Seasons successful over the last 30 Years?
Divers factors have contributed to the success of Four Seasons over the last 30 years.
Four Seasons has had an exceptional structure and management team that was
able provide and maintain high quality service standards at each property in a
cost-effective manner.
Diversity and Singularity - While the essence of the local culture may vary;
the process for opening and operating a hotel is the same everywhere. Each
hotel is tailor mad and adapted to its national environment. So, Four Seasons
has done an exceptional job adapting to local markets.
Globally Uniform Standards - The seven Four Seasons “service culture
standards” expected of all staff all over the world at all times. Four Seasons
had 270 core worldwide operating standards. Exceptions to the 270 standards
were permitted if they made local sense. Due to Four Season's extensive
coverage, standards were often written to allow local flexibility, which has
2. contributed their success.
Delivering “Intelligent, Anticipatory, and Enthusiastic Service” Worldwide -
an exceptional, personal service that puts the customer above all. Four
Seasons offers a “just for you” service, which takes ‘intelligence service’ to a
whole new level.
Human Resources and “The Golden Rule” - Human resource management at
Four Seasons started and ended with “The Golden Rule,” which stipulated
that one should treat others as one would wish to be treated.
3. How do you feel about the way Four Seasons entered the Paris/French
market? What was good and/or bad about the entry strategy, and why?
The entry strategy was very important and absolutely right, considering that it would
have been difficult to gain a permission for new building in Paris to make a hotel.
Since they look for the highest possible quality assets in the best locations, the
George V was perfect. It established them very powerfully in the French capital. Four
Seasons paid tribute to the George V Palace Landmark by redesigning the interior
while the facade was maintained. Also, they hired a French Designer to signal the
French that Four Seasons understood what they meant by luxury.
Other relevant elements were:
Four Seasons realized the difference between French and American managers
‘styles. Entering in French market implied understanding French labor laws,
business culture, and national idiosyncrasies. This was the reason why they
appointed Didier Le Calvez with a Franco- Français” background and North
American experience.
3. Four Seasons managers implemented the 35-hour workweek at the F. S.
George V in order to meet the letter and spirit of French law.
Strong recruitment and selection process - high salaries, recruiting young and
open-minded employees, training approach.
Four Seasons launched an employee-of-the month and of the year program;
annual evaluations.
Emphasis on its “Golden Rule” to ensure costumer satisfaction
To promote communication and problem solve, Four Seasons implemented
direct line. Externally, Four Seasons cultivated communication with press
In a diversion from Four Seasons practice, a non-Four Seasons
executive chef was hired.
Four Sean improved guest and employee relationship management
In conclusion, Four Seasons was very successful in implementing various strategies
because of their understanding of how French workers wanted to be treated. Their
entry strategy was successful because it helped to build a French hotel with international
standards without causing any unsolved problems. So, They used cultural cocktail to create a
French hotel with also international features.
4. Are the lessons from this case applicable to firm entering markets other
than France? If yes, how, and what types of markets? If not why?
The lessons from this case can be applicable to firm entering markets in other
countries, but it should be adjusted to local market structure. This means that if Four
4. Seasons decides to move to a different country It should adjusts its standards to the
local practice.
Four Seasons can use the example of France in some Franco countries where the
language and habits are similar to France. On the other hand, they might modify in
different cultures as for example Asian countries. But the international standards
would tend to be similar in all Four Seasons worldwide.
Questions in the Class (if any)