The document defines the front office of a hotel and discusses its functions. It identifies that the front office is the front part of the hotel and acts as the nerve center and shock absorber. It also defines different types of hotel accommodations like hotels, motels, and residential hotels. It then discusses classifications of hotels based on room size and the various functions of the front office like selling rooms, making reservations, registering guests, assigning rooms, and maintaining accounts. It also outlines different types of hotel rooms, rates, facilities, policies, and processes like cancellation, no-show, overbooking, walking guests, and upselling.

5. RECEIVE RESERVATION
REQUEST

6. Specific Objectives:
1. Define front office.
2. Identify different types of
accommodation.
3. Explain the functions of front office.
4. Discuss the different functions of
front office.

7. Front Office
- Front of the hotel
-Shock absorber
-Nerve cell of the hotel

8. Front Desk Clerk
- Represent the first point of
the contact with the clients
of a hotel.

9. TYPES OF
ACCOMMODATION

10. Lodging Industry
-it comprises accommodations
such as hotels, resorts, motel
(motorist hotel), residential
hotels.

11. Hotel
-an establishment that
provides lodging and often
meals, especially for travelers.

12. CLASSIFICATION
OF HOTEL

13. Small – sized hotel: A hotel with less
than 100 rooms
Medium – sized hotel: A hotel with
rooms between 100 to 300 in number
Large – sized hotel: A hotel with more
than 300 room

14. FUNCTIONS OF
THE FRONT
OFFICE

15. selling rooms

16. reserving rooms
for guests before
their arrival

17. registering guests
into the hotel

18. assigning rooms

19. coordinating with
other services

20. providing in-house and
external information to
guests

21. maintaining
accurate room
status information

22. maintaining accounts of
the guests and settling
their bills

23. Types of Rooms

24. Single Room
– a room with one single
bed, meant for only one
person, is called single room

25. Twin Room
– a room with two single beds,
separated from each other and
meant for two persons, is
called a twin room.

26. Double Room
– a room with one
composite double bed,
meant for two persons, is
called a double room

27. Suite
– an apartment that has
one bedroom with one
composite double bed, a
parlour and a dining space.

28. Room Rates
– these are specified room rates
according to the type, hotel
facilities, and it depends on the
basis of computation and
enterprise standard operating
procedures.

29. Hotel Facilities
– this comprises the tangible
materials that a guest will
avail corresponding to the
value of money he/she spent
for his/her stay.

30. Hotel Policies
– are set of rules and
regulations in reservation
and policies in checking
in.

31. Cancellation
– the activity of abolishing the
reservation prior to his/her
arrival. The usual cancellation
transaction resides 3 days
before the guest arrival.

32. No Show
– refers to guest non-arrival on the
exact date of arrival. No show is
profiled and documented to
determine the guest’s record and
overbooking will be considered for
the no show assumption.

33. Overbooking
-refers to the process of accepting
reservation request more than the
number of available rooms or hotel
capacity to suffice the number of rooms
recorded as “no show” to be rooms that
will be available for walk-in guest or
chance guest.

34. Walking the Guest
– refers to the process when
there is no available room.
Staff can suggest a hotel with
the same facility as with their
hotel.

35. Upselling
– an activity where the guest
can suggest a higher type of
guest room to earn additional
profit for the hotel once the
preferred room of the guest is
not available.

36. ACTIVITY
TIME

37. Direction:
Look and scan the details of the guest,
match the correct entry where it should
be placed so that other staff can easily
understand the details or information.
Replicate the table in a separate sheet
of paper.

39. “Success is the sum of
small efforts repeated
day in and day out.”

40. Thank you for listening.