SlideShare a Scribd company logo
FOOT LOCKER
CHALLENGE
MacKenzey Dunn & Maddie
Perron
FOOT LOCKER
COMPARISONS
Foot Locker
Instagram followers: 3.2 million
Twitter: 1.2 million
Facebook: 5.7 million
Journey’s
Instagram: 100k
Twitter: 91.9k
Facebook: 1.2 million
CONTINUED
Famous Footwear
Instagram: 23.3k
Twitter: 30.1k
Facebook: 1.2 million
DC Shoes
Instagram: 1 million
Twitter: 723.9k
Facebook: 14.7 million
CONTINUED
 Foot Locker has the best experience in comparison to the other
three companies. They interact the most with their
followers/consumers and it will make them feel more important
to the company. Foot Locker even offers behind the scenes via
Snapchat. When something new and exciting arrives they post it
on Instagram. You can get behind the scenes looks if you find
them on snapchat. In stores they have interactive iPads.
They will typically engage with Foot Locker on their
website before they make a purchase, but they most likely
also follow them on some form of social media.
HOW THEY COULD IMPROVE
 Keep Instagram, Facebook, and Twitter updated everyday.
 They recently created a snapchat, so they could promote that
more and gain followers
 Celebrity endorsement
DIFFERENT MEDIA
 They could use a site like Pinterest so that customer’s can pin and sort items they
like.
 They already use it for Lady Foot Locker so they could expand their whole company
OFFLINE MEDIA
 Offline media could play a big role in the company's omni-channel experience.
 This way it gives customer’s who have already purchased from Foot Locker get an
added discount.
 It will make them want to go back to receive more discounts.
CONTINUED
 Survey’s may filled out by unhappy customer’s, giving Foot Locker a bad reputation
on review sites
 Add an incentive drawing to attract more happy customers and keep the reputation
up on review sites

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Foot locker challenge

  • 2. FOOT LOCKER COMPARISONS Foot Locker Instagram followers: 3.2 million Twitter: 1.2 million Facebook: 5.7 million Journey’s Instagram: 100k Twitter: 91.9k Facebook: 1.2 million
  • 3. CONTINUED Famous Footwear Instagram: 23.3k Twitter: 30.1k Facebook: 1.2 million DC Shoes Instagram: 1 million Twitter: 723.9k Facebook: 14.7 million
  • 4. CONTINUED  Foot Locker has the best experience in comparison to the other three companies. They interact the most with their followers/consumers and it will make them feel more important to the company. Foot Locker even offers behind the scenes via Snapchat. When something new and exciting arrives they post it on Instagram. You can get behind the scenes looks if you find them on snapchat. In stores they have interactive iPads. They will typically engage with Foot Locker on their website before they make a purchase, but they most likely also follow them on some form of social media.
  • 5. HOW THEY COULD IMPROVE  Keep Instagram, Facebook, and Twitter updated everyday.  They recently created a snapchat, so they could promote that more and gain followers  Celebrity endorsement
  • 6. DIFFERENT MEDIA  They could use a site like Pinterest so that customer’s can pin and sort items they like.  They already use it for Lady Foot Locker so they could expand their whole company
  • 7. OFFLINE MEDIA  Offline media could play a big role in the company's omni-channel experience.  This way it gives customer’s who have already purchased from Foot Locker get an added discount.  It will make them want to go back to receive more discounts.
  • 8. CONTINUED  Survey’s may filled out by unhappy customer’s, giving Foot Locker a bad reputation on review sites  Add an incentive drawing to attract more happy customers and keep the reputation up on review sites