Kenneth Cole faced backlash after hijacking the #Cairo hashtag to promote his spring line during protests in Egypt in 2011. Within hours, there was a massive negative reaction on social media and calls for a boycott. Kenneth Cole later apologized. In contrast, DKNY's PR Girl won awards for her effective use of Twitter to engage followers and share insider brand information in a casual, relatable tone. DKNY also won awards for its blog and "Cozy" mobile app. Social media, when used appropriately, can help increase brand credibility and traffic, as was the case for DvF and Juicy Couture.