Flipkart is an Indian e-commerce company founded in 2007 with headquarters in Bengaluru. It has a portfolio of products across various categories which it sources from vendors and stores in warehouses located strategically for delivery. Its supply chain involves procurement, inventory management and order fulfillment processes supported by its user interface, payment options, and delivery system. Orders are picked and packed at warehouses then dispatched and delivered to customers, with technology and logistics partnerships supporting the order-to-delivery process.

1. Flipkart
Logistics and Supply Chain
Management
Presented by:
▪ Punam Telang
▪ Anjali Gupta
▪ Tejal Hanumalla
▪ Payal Tharwani
▪ Akshay Pawar

2. Index
1. Introduction
2. Product portfolio
3. Company structure
4. Supply chain
5. User Interface
6. Payment Modes
7. Receipt generation
8. After order process
9. Delivery pathway
10. Supply chain structure of Flipkart

3. Introduction

4. Type of business:- Private
Founded:- 2007; 11 years ago
Headquarters:- Bengaluru, India
Founder(s):- Sachin Bansal & Binny Bansal
Services:- Online shopping
Revenue:- Increase 15,129 crore (US$2.4 billion) (2016)
Employees:-30,000 (2016)
Website:- www.flipkart.com
Contd..

5. Product Portfolio

6. Company Structure
Product and
Technology
Business
Development
Operations
Website
Management
Vendor Management Procurement
ERP System Sales Management Warehouse
Pricing Strategies
Logistics
Customer Support
The entire organizational structure of Flipkart is organized in
three broad teams

7. What is Supply Chain?
➢ Supply chain is the flow of material, information, money and services
from raw material suppliers through factories and warehouses to the
end customer.
➢ It involves dynamic and constant flow of information, products
and funds between different stages and stakeholders.
➢ The customer is the most important and integral part of the supply
chain. Neglecting the customer in this chain can cause breakdown of the
entire process.

8. User Interface

9. Payment Method

10. Receipt Generation
➢ Order No: OD203579542
➢ This contains all information i.e..,
➢ Product Code, Date of Purchase, Reference No, Delivery
Area Code
➢ Helpful in easy tracking of orders
ONLINE TRACKING
➢ Order No:- OD203579542
➢ Flipkart Logistics Agency
➢ Customer enters order no. , and he gets
➢ Real time update of the shipment status

11. Process after order: Technology
• There's lots of technology involved but also lots of
humans, which slows things. Because buyers
always need their products delivered faster
• Flipkart are constantly in search of technology
that can automate the order-to-delivery process to
be quicker and error-free.

12. Process after order: Product
➢ Typically, once an order is placed with an online marketplace, its system
checks the customer's delivery pin code and the order is directed to a
warehouse that has the product in stock and is closest to that location.

13. Pick to dispatch cycle

14. Pick to dispatch cycle
➢ The pick-to-dispatch cycle typically involves humans
picking the correct product in order, packaging it and
dispatching it to a delivery person.
➢ Picking the right product involves the warehouse staff going
around the facility with tote bags and a list of items on their
handheld devices.
These devices optimize the route within the warehouse for
them, so they know where exactly a product is stored and in
what order to fill their bags.

15. Pick to dispatch cycle

16. Delivery pathway

17. Delivery pathway

18. Delivery pathway

19. Delivery & Logistics
No. of order served Daily > 30,000
Logistic body is assigned
Automated Software Sends Information about the
product Delivery to these logistics body
Parameter = city, locality, Type
Of product, Cost definition etc.
Customer product
delivery location
(Delivery cost-Free
If ordered > 500 Rs.
Else Rs. 40 extra)
Location of the
product is
Identified

20. LOGISTICS NETWORK

21. Final Procedure

22. Product delivered

23. After Sales Services
1. 30-DAY Money back guarantee
Unsatisfied Calls/Connects Product Replacement
Customer with flipkart returned or money is
customer service by logistics returned in the
partners account
2. E-WALLET Feature ( flipkart adds new dimensions to its operating cycle)
Loyal Deposit Use it for further
Customer more money purchases
3. Reporting & Analytics
On the basis of your past Schemes/ Discount/ Offers/
Behavioral purchase Recommendations are generated
4. Reviews
First to review Certified Buyer

24. FLIPKART : SUPPLY CHAIN