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21 Questions that
Every Sales Person
Must Answer
Questions by LearnCore
“Create Top Performers”
Presented by Vishal Shah
Co-founder – VP Strategy, LearnCoreApril 30, 2014
www.learncore.com
2
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Improve your sales team’s skills in 10 min.
with LearnCore
3
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Guidelines:
Use the deck as a source of questions to ask your sales team
with the rubric below as a way to assess their response.
LearnCore Methodology
4
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
What problems does your
product or service solve and
what are the typical customer
pain points?
LearnCore Methodology
5
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Who are your competitors?
Why are you better?
LearnCore Methodology
6
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Describe your ideal customer?
LearnCore Methodology
7
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
Your product/service is too
expensive.
LearnCore Methodology
8
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
What is the company
philosophy, mission or history?
LearnCore Methodology
9
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
We are working on many
initiatives right now, it may be
better to reach back out in 6
months.
LearnCore Methodology
10
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
We are ok with the processes
that we have in place right now.
LearnCore Methodology
11
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
How does the process look after
the sale is completed?
LearnCore Methodology
12
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
We are already working with
someone else.
LearnCore Methodology
13
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
Why can't we just do that in
house?
LearnCore Methodology
14
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
This type of solution just won't
work for us.
LearnCore Methodology
15
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
How does your company
support the customer before
and after the sale?
LearnCore Methodology
16
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
What is the process your
company takes for handling
customer feedback?
LearnCore Methodology
17
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
It looks like you have not
worked with companies from
our ______ Industry.
LearnCore Methodology
18
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
There is too much risk for
implementing your solution.
LearnCore Methodology
19
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
What are some important tips
for new Sales prospects?
LearnCore Methodology
20
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
(On a cold outreach) Now is
not a good time.
LearnCore Methodology
21
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
What are the 3 questions you
ask to qualify your prospect?
LearnCore Methodology
22
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
What are the typical KPI's your
clients use to evaluate your
product/service?
LearnCore Methodology
23
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
How do you educate your
customer prior to the sale?
LearnCore Methodology
24
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Customer Objection:
My boss says that this isn't a
priority right now.
LearnCore Methodology
25
Presented by LearnCore | www.learncore.com | A Product of VLinks Media
Need help scaling these skills
to your sales team?
Vishal Shah, VP Strategy
vshahv@learncore.com
312-300-6684

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LearnCore - 21 Questions that Every Sales Person Must Answer!

  • 1. 21 Questions that Every Sales Person Must Answer Questions by LearnCore “Create Top Performers” Presented by Vishal Shah Co-founder – VP Strategy, LearnCoreApril 30, 2014 www.learncore.com
  • 2. 2 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Improve your sales team’s skills in 10 min. with LearnCore
  • 3. 3 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Guidelines: Use the deck as a source of questions to ask your sales team with the rubric below as a way to assess their response. LearnCore Methodology
  • 4. 4 Presented by LearnCore | www.learncore.com | A Product of VLinks Media What problems does your product or service solve and what are the typical customer pain points? LearnCore Methodology
  • 5. 5 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Who are your competitors? Why are you better? LearnCore Methodology
  • 6. 6 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Describe your ideal customer? LearnCore Methodology
  • 7. 7 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: Your product/service is too expensive. LearnCore Methodology
  • 8. 8 Presented by LearnCore | www.learncore.com | A Product of VLinks Media What is the company philosophy, mission or history? LearnCore Methodology
  • 9. 9 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: We are working on many initiatives right now, it may be better to reach back out in 6 months. LearnCore Methodology
  • 10. 10 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: We are ok with the processes that we have in place right now. LearnCore Methodology
  • 11. 11 Presented by LearnCore | www.learncore.com | A Product of VLinks Media How does the process look after the sale is completed? LearnCore Methodology
  • 12. 12 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: We are already working with someone else. LearnCore Methodology
  • 13. 13 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: Why can't we just do that in house? LearnCore Methodology
  • 14. 14 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: This type of solution just won't work for us. LearnCore Methodology
  • 15. 15 Presented by LearnCore | www.learncore.com | A Product of VLinks Media How does your company support the customer before and after the sale? LearnCore Methodology
  • 16. 16 Presented by LearnCore | www.learncore.com | A Product of VLinks Media What is the process your company takes for handling customer feedback? LearnCore Methodology
  • 17. 17 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: It looks like you have not worked with companies from our ______ Industry. LearnCore Methodology
  • 18. 18 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: There is too much risk for implementing your solution. LearnCore Methodology
  • 19. 19 Presented by LearnCore | www.learncore.com | A Product of VLinks Media What are some important tips for new Sales prospects? LearnCore Methodology
  • 20. 20 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: (On a cold outreach) Now is not a good time. LearnCore Methodology
  • 21. 21 Presented by LearnCore | www.learncore.com | A Product of VLinks Media What are the 3 questions you ask to qualify your prospect? LearnCore Methodology
  • 22. 22 Presented by LearnCore | www.learncore.com | A Product of VLinks Media What are the typical KPI's your clients use to evaluate your product/service? LearnCore Methodology
  • 23. 23 Presented by LearnCore | www.learncore.com | A Product of VLinks Media How do you educate your customer prior to the sale? LearnCore Methodology
  • 24. 24 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Customer Objection: My boss says that this isn't a priority right now. LearnCore Methodology
  • 25. 25 Presented by LearnCore | www.learncore.com | A Product of VLinks Media Need help scaling these skills to your sales team? Vishal Shah, VP Strategy vshahv@learncore.com 312-300-6684