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Five Expense Management Strategies That Save
Time and Money While Banishing Spreadsheets
August 25, 2016
Agenda
Today’s presentation will cover:
Learning Objectives
• Annual T&E expense spending trends and benchmarks by category
• Top expense management challenges and goals for improvement
• Identifying the nearly 20% of company T&E spend that’s out of policy
• How mobile expense reporting to reduce processing costs by 65%
• Ways to automate policy enforcement and improve compliance rates
AgendaWebinar Notes
• Today’s event will be recorded and all attendees will be kept in listen-only mode
to eliminate excessive background noise
• Links to today’s presentation and the recording of this webinar will be sent out
to all attendees within 24 hours of the event
• Please ask questions on today’s topic via the “Questions” box in your control
panel at any time during the event. We will do our best to answer all questions
during the Q&A session at the end of the event; if we do not get to your
question, we will follow up with you directly
Mark Brousseau
President and Owner
Brousseau & Associates
Today’s Presenter
AgendaAbout Certify
• Industry-leading, first fully automated travel and expense
management system
• 64 languages, 140+ currencies, clients in 80 countries
• #1 highest rated expense management software for user
satisfaction on G2 Crowd
• PC Magazine Editors’ Choice for best expense management
software of 2016
• Processing over 30 million expense transactions and $10+
billion in expense reports for 2015
Click to add text
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#SageSummit |@TwitterHandle (Optional) 6
Why T&E Expense Matters
$310b
AgendaT&E Spending Around the World
$1.25tglobal business travel
spending 2015
Global Business Travel Association 2015
U.S. business travel
spending 2015
AgendaBusiness Investment in T&E
8-12%
total annual budget
for T&E expenses
(Aberdeen Group 2015)
PayStream Advisors 2016
Company Revenue Average Annual Travel Spend
Less than $100 million ~ $700,000
$100 million to $500 million ~ $1,500,00
$501 million to $2 billion ~ $7,400,000
Greater than $2 billion ~ $58,000,000
AgendaHow the Expense Budget is Spent
1. Meals 19%
2. Airfare 17%
3. Misc. 17%
4. Lodging 14%
5. Gas 11%
6. Cell phone 5%
7. Car rental 5%
8. Groceries 5%
9. Supplies 5%
10. Taxi 3%
11. Shipping 2%
12. Tolls 1%
13. Parking 1%
Certify SpendSmart Report, Q4 2015
$98.75
DAILY
MEAL COST
2016
AgendaHow the Expense Budget is Spent
1. Meals 19%
2. Airfare 17%
3. Misc. 17%
4. Lodging 14%
5. Gas 11%
6. Cell phone 5%
7. Car rental 5%
8. Groceries 5%
9. Supplies 5%
10. Taxi 3%
11. Shipping 2%
12. Tolls 1%
13. Parking 1%
Certify SpendSmart Report, Q4 2015
2016 Business Travel News Corporate Travel Index
AgendaBenchmark Spending by Category
Category 2014 2015 Difference
Gas $40.41 $30.32 –24.96%
Airfare $345.21 $274.00 –20.62%
Lodging $213.90 $223.45 +4.64%
Car Rental $193.58 $186.45 –3.68%
Cell Phone $89.30 $92.24 +3.29%
Meals $25.67 $26.06 +1.52%
Parking $32.70 $32.23 –1.43%
Taxi $31.81 $31.82 +0.03%
Certify SpendSmart Report, Q4 2015
T&E spending ranks as the 2nd
most difficult operating expense
category to control
Forrester Research 2015
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#SageSummit |@TwitterHandle (Optional) 13
Expense Management Trends
AgendaPOLLING QUESTION 1
a) Paper-based/spreadsheets
b) ERP system (Oracle, Microsoft Dynamics, etc.)
c) Web-based expense software (Certify, Concur, etc.)
d) Not applicable
How does your organization currently manage T&E
expense spending?
AgendaCurrent Systems by Company Size
Web-based solution (Concur, IBM, etc.)
Microsoft Excel/spreadsheets
Pen and paper
Homegrown solution
ERP/accounting package (Oracle, SAP, etc.)
MANUAL SYSTEMS: 70% small businesses, 26% enterprise
22%
55%
10%
5%
8%
37%
37%
9%
4%
13%
46%
16%
4%
6%
28%
SMALL
BUSINESS
MID-SIZE
BUSINESS ENTERPRISE
Certify Annual Travel & Expense Management Survey 2016
Gather receipts,
itineraries and write down
non-receipt items
Enter expenses in Excel with
category, vendor, dates, etc.
Print spreadsheets, tape or
staple receipts and make
copies
Sign report/date report
and present or mail to
manager
And then … wait
Receive reports for all
employees at different times
during the month/quarter
Check expenses for
receipts, review for out-
of-policy items, etc.
If errors, return report to
employee to start over;
wait for resubmission
Sign/approve reports and
route to the next
manager or to AP
Receive reports for all
employees at different times
of the month/quarter
Match receipts with line-
items, verify all charges,
dates and vendors
Check for receipts, manager
approvals, out-of-policy
items, etc.
Manually enter expense
data into accounting
software
Manually enter data
from accounting
software to payroll for
reimbursement
Accountants
Managers
Employees
Manual expense reporting processManual Expense Reporting Process
AgendaExpense Reporting’s Hidden Costs
• Man hours to create, review and approve reports
• Hard costs for paper, printing and postage
• Time required for reconciliation and reimbursement
• Storage fees to archive expense reports
• Lost productivity and lost opportunity
Consider the soft and hard dollar costs:
$6.85
fully automated
$17.31
semi-automated
$26.63
manual
PayStream Advisors 2015
Cost to process a single
expense report:
AgendaTop Goals for Improving T&E
Certify Annual Travel & Expense Management Survey 2016
25%
28%
32%
40%
66%
Reimburse employees faster
Improve employee compliance rates to corporate policy
Gain reporting and analytics around T&E spend
Provide system accessibly from anywhere (online, mobile)
Simplify process for employees and managers
AgendaT&E Policy Compliance
73%85%of all companies report having a
written T&E policy in place
of those companies
are manually reviewing
for policy violations
Manual policy review is inefficient,
prone to error and fraud
Certify Annual Travel & Expense Management Survey 2016
Top 5 Highest Expense Amounts of 2015
$35,000 for a dozen cases of wine
$25,000 house rental for one day
$20,000 private plane rental
$18,000 night out in Las Vegas
$4,000 for one bottle of champagne
Certify Craziest Expenses Survey 2015 (non-customers)
Why Policy Enforcement Matters
For the average company, an
estimated 20% of a total T&E spend
is considered out of policy
Aberdeen Group 2014
AgendaPOLLING QUESTION 2
a) We have no formal T&E policy
b) Manual review process
c) Automated system that flags violations
d) Policy is not enforced
How does your organization enforce compliance
with company T&E policies?
Click to add text
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#SageSummit |@TwitterHandle (Optional) 23
Five T&E Strategies that Save
Time and Money
Agenda#1 Mobile: Make it Easy for Employees
• Optical character recognition/auto-fill: snap photos
of receipts, automatically parse data into reports
• Mobile report creation: build expense reports from
the road as receipts are captured and saved
• Remote approvals: managers can review and
approve reports from any location to reduce delays
Top features for mobile T&E reporting:
Agenda#2 T&E Policy: Make Enforcement Automatic
• Set hard/soft policy controls: apply spending caps,
reporting requirements (meal attendees, receipts,
etc.), vendor preferences, and more
• Eliminate duplicate receipts/expenses: automatic
system reviews identify duplicate expenses, flag out-
of-policy expenses, reduce fraud, and save money
• Manage expense reporting on time: set a schedule
to automatically build reports, notify employees and
managers, and submit expenses (specific to Certify)
Flagged violation, notifying manager
amount exceeded policy limit
Agenda#3 Travel : Control Cost Before It’s Expensed
Pre-Trip Approval:
Requires authorization prior to booking;
configured by employee, policy, etc.
Lowest Logical Fare:
Automatically identifies best available
rates for proposed itinerary
$
• Category spending limits (i.e. amount
not to exceed)
• Preferred travel vendors for air, hotel
and car rental
• Acceptable classes of service for flights
Controllable costs via integrated travel booking:
• Advance purchase and connecting flight
requirements
• Ancillary fees (upgrades, boarding, airline
clubs, etc.)
• Changing or cancelling flights
Agenda#4 Integrations: the Key to Efficiency
• Accounting systems: automate key accounting
functions and streamline workflow
• Corporate credit cards: direct control over
employee spending, faster reconciliation
• Corporate systems: reduce data entry and errors
across multiple redundant systems
• ACH reimbursement: direct deposit for more
efficient reimbursement, simplified accounting
Agenda#5 Reporting: Can’t Control What You Can’t See
• Spending: analyze company spend by expense
category, department, individual employee,
monthly reimbursements, etc.
• Compliance: review processed and in-progress
reports, policy violations, identify risk and
offenders, improve company compliance rates
• Workflow: monitor people and process;
documented path of approvals ensure expenses
are reviewed and approved according to policy
Actionable analytics and insights into key
spending and performance metrics:
Click to add text
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#SageSummit |@TwitterHandle (Optional) 29
Certify Travel & Expense
Product Demonstration
Click to add text
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#SageSummit |@TwitterHandle (Optional) 30
Questions?
AgendaOur Sponsor
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#SageSummit |@TwitterHandle (Optional) 32
Thank You!

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Five Expense Management Strategies That Save Time and Money While Banishing Spreadsheets

  • 1. Five Expense Management Strategies That Save Time and Money While Banishing Spreadsheets August 25, 2016
  • 2. Agenda Today’s presentation will cover: Learning Objectives • Annual T&E expense spending trends and benchmarks by category • Top expense management challenges and goals for improvement • Identifying the nearly 20% of company T&E spend that’s out of policy • How mobile expense reporting to reduce processing costs by 65% • Ways to automate policy enforcement and improve compliance rates
  • 3. AgendaWebinar Notes • Today’s event will be recorded and all attendees will be kept in listen-only mode to eliminate excessive background noise • Links to today’s presentation and the recording of this webinar will be sent out to all attendees within 24 hours of the event • Please ask questions on today’s topic via the “Questions” box in your control panel at any time during the event. We will do our best to answer all questions during the Q&A session at the end of the event; if we do not get to your question, we will follow up with you directly
  • 4. Mark Brousseau President and Owner Brousseau & Associates Today’s Presenter
  • 5. AgendaAbout Certify • Industry-leading, first fully automated travel and expense management system • 64 languages, 140+ currencies, clients in 80 countries • #1 highest rated expense management software for user satisfaction on G2 Crowd • PC Magazine Editors’ Choice for best expense management software of 2016 • Processing over 30 million expense transactions and $10+ billion in expense reports for 2015
  • 6. Click to add text Click to add title #SageSummit |@TwitterHandle (Optional) 6 Why T&E Expense Matters
  • 7. $310b AgendaT&E Spending Around the World $1.25tglobal business travel spending 2015 Global Business Travel Association 2015 U.S. business travel spending 2015
  • 8. AgendaBusiness Investment in T&E 8-12% total annual budget for T&E expenses (Aberdeen Group 2015) PayStream Advisors 2016 Company Revenue Average Annual Travel Spend Less than $100 million ~ $700,000 $100 million to $500 million ~ $1,500,00 $501 million to $2 billion ~ $7,400,000 Greater than $2 billion ~ $58,000,000
  • 9. AgendaHow the Expense Budget is Spent 1. Meals 19% 2. Airfare 17% 3. Misc. 17% 4. Lodging 14% 5. Gas 11% 6. Cell phone 5% 7. Car rental 5% 8. Groceries 5% 9. Supplies 5% 10. Taxi 3% 11. Shipping 2% 12. Tolls 1% 13. Parking 1% Certify SpendSmart Report, Q4 2015
  • 10. $98.75 DAILY MEAL COST 2016 AgendaHow the Expense Budget is Spent 1. Meals 19% 2. Airfare 17% 3. Misc. 17% 4. Lodging 14% 5. Gas 11% 6. Cell phone 5% 7. Car rental 5% 8. Groceries 5% 9. Supplies 5% 10. Taxi 3% 11. Shipping 2% 12. Tolls 1% 13. Parking 1% Certify SpendSmart Report, Q4 2015 2016 Business Travel News Corporate Travel Index
  • 11. AgendaBenchmark Spending by Category Category 2014 2015 Difference Gas $40.41 $30.32 –24.96% Airfare $345.21 $274.00 –20.62% Lodging $213.90 $223.45 +4.64% Car Rental $193.58 $186.45 –3.68% Cell Phone $89.30 $92.24 +3.29% Meals $25.67 $26.06 +1.52% Parking $32.70 $32.23 –1.43% Taxi $31.81 $31.82 +0.03% Certify SpendSmart Report, Q4 2015
  • 12. T&E spending ranks as the 2nd most difficult operating expense category to control Forrester Research 2015
  • 13. Click to add text Click to add title #SageSummit |@TwitterHandle (Optional) 13 Expense Management Trends
  • 14. AgendaPOLLING QUESTION 1 a) Paper-based/spreadsheets b) ERP system (Oracle, Microsoft Dynamics, etc.) c) Web-based expense software (Certify, Concur, etc.) d) Not applicable How does your organization currently manage T&E expense spending?
  • 15. AgendaCurrent Systems by Company Size Web-based solution (Concur, IBM, etc.) Microsoft Excel/spreadsheets Pen and paper Homegrown solution ERP/accounting package (Oracle, SAP, etc.) MANUAL SYSTEMS: 70% small businesses, 26% enterprise 22% 55% 10% 5% 8% 37% 37% 9% 4% 13% 46% 16% 4% 6% 28% SMALL BUSINESS MID-SIZE BUSINESS ENTERPRISE Certify Annual Travel & Expense Management Survey 2016
  • 16. Gather receipts, itineraries and write down non-receipt items Enter expenses in Excel with category, vendor, dates, etc. Print spreadsheets, tape or staple receipts and make copies Sign report/date report and present or mail to manager And then … wait Receive reports for all employees at different times during the month/quarter Check expenses for receipts, review for out- of-policy items, etc. If errors, return report to employee to start over; wait for resubmission Sign/approve reports and route to the next manager or to AP Receive reports for all employees at different times of the month/quarter Match receipts with line- items, verify all charges, dates and vendors Check for receipts, manager approvals, out-of-policy items, etc. Manually enter expense data into accounting software Manually enter data from accounting software to payroll for reimbursement Accountants Managers Employees Manual expense reporting processManual Expense Reporting Process
  • 17. AgendaExpense Reporting’s Hidden Costs • Man hours to create, review and approve reports • Hard costs for paper, printing and postage • Time required for reconciliation and reimbursement • Storage fees to archive expense reports • Lost productivity and lost opportunity Consider the soft and hard dollar costs: $6.85 fully automated $17.31 semi-automated $26.63 manual PayStream Advisors 2015 Cost to process a single expense report:
  • 18. AgendaTop Goals for Improving T&E Certify Annual Travel & Expense Management Survey 2016 25% 28% 32% 40% 66% Reimburse employees faster Improve employee compliance rates to corporate policy Gain reporting and analytics around T&E spend Provide system accessibly from anywhere (online, mobile) Simplify process for employees and managers
  • 19. AgendaT&E Policy Compliance 73%85%of all companies report having a written T&E policy in place of those companies are manually reviewing for policy violations Manual policy review is inefficient, prone to error and fraud Certify Annual Travel & Expense Management Survey 2016
  • 20. Top 5 Highest Expense Amounts of 2015 $35,000 for a dozen cases of wine $25,000 house rental for one day $20,000 private plane rental $18,000 night out in Las Vegas $4,000 for one bottle of champagne Certify Craziest Expenses Survey 2015 (non-customers) Why Policy Enforcement Matters
  • 21. For the average company, an estimated 20% of a total T&E spend is considered out of policy Aberdeen Group 2014
  • 22. AgendaPOLLING QUESTION 2 a) We have no formal T&E policy b) Manual review process c) Automated system that flags violations d) Policy is not enforced How does your organization enforce compliance with company T&E policies?
  • 23. Click to add text Click to add title #SageSummit |@TwitterHandle (Optional) 23 Five T&E Strategies that Save Time and Money
  • 24. Agenda#1 Mobile: Make it Easy for Employees • Optical character recognition/auto-fill: snap photos of receipts, automatically parse data into reports • Mobile report creation: build expense reports from the road as receipts are captured and saved • Remote approvals: managers can review and approve reports from any location to reduce delays Top features for mobile T&E reporting:
  • 25. Agenda#2 T&E Policy: Make Enforcement Automatic • Set hard/soft policy controls: apply spending caps, reporting requirements (meal attendees, receipts, etc.), vendor preferences, and more • Eliminate duplicate receipts/expenses: automatic system reviews identify duplicate expenses, flag out- of-policy expenses, reduce fraud, and save money • Manage expense reporting on time: set a schedule to automatically build reports, notify employees and managers, and submit expenses (specific to Certify) Flagged violation, notifying manager amount exceeded policy limit
  • 26. Agenda#3 Travel : Control Cost Before It’s Expensed Pre-Trip Approval: Requires authorization prior to booking; configured by employee, policy, etc. Lowest Logical Fare: Automatically identifies best available rates for proposed itinerary $ • Category spending limits (i.e. amount not to exceed) • Preferred travel vendors for air, hotel and car rental • Acceptable classes of service for flights Controllable costs via integrated travel booking: • Advance purchase and connecting flight requirements • Ancillary fees (upgrades, boarding, airline clubs, etc.) • Changing or cancelling flights
  • 27. Agenda#4 Integrations: the Key to Efficiency • Accounting systems: automate key accounting functions and streamline workflow • Corporate credit cards: direct control over employee spending, faster reconciliation • Corporate systems: reduce data entry and errors across multiple redundant systems • ACH reimbursement: direct deposit for more efficient reimbursement, simplified accounting
  • 28. Agenda#5 Reporting: Can’t Control What You Can’t See • Spending: analyze company spend by expense category, department, individual employee, monthly reimbursements, etc. • Compliance: review processed and in-progress reports, policy violations, identify risk and offenders, improve company compliance rates • Workflow: monitor people and process; documented path of approvals ensure expenses are reviewed and approved according to policy Actionable analytics and insights into key spending and performance metrics:
  • 29. Click to add text Click to add title #SageSummit |@TwitterHandle (Optional) 29 Certify Travel & Expense Product Demonstration
  • 30. Click to add text Click to add title #SageSummit |@TwitterHandle (Optional) 30 Questions?
  • 32. Click to add text Click to add title #SageSummit |@TwitterHandle (Optional) 32 Thank You!