This document summarizes a webinar on 2018 T&E trends and benchmarks to improve spend management. Key points include: T&E spending by US companies grew 13% to $296 billion in 2017; meals and gas make up the largest expense categories at 19% each; manual expense reporting costs $26.63 per report compared to $6.85 for automated; and automating expense reporting can reduce processing costs, increase compliance, and boost productivity. The webinar covered how companies can better manage travel spending and maximize ROI through expense control features in automated systems.
2018 travel and expense trends and benchmarks to improve spend managementAshley Emery
This webinar shares exclusive new data on T&E spending and provide proven strategies for getting the greatest return on investment for your T&E dollar.
Effective T&E Expense Management: A Million Dollar Value PropositionAshley Emery
Join us to discover how companies of all sizes are leveraging technology to establish visibility, benchmark costs and expenses,
and establish controls that lower expense report processing costs, mitigate fraud, fuel more effective T&E spend, and
impact productivity across the enterprise. We will construct a million dollar business case for T&E expense management
done right and empower you to identify specific opportunities to improve T&E expense management at your company.
T&E Trends and Best Practices in the Digital WorldAshley Emery
T&E Trends and Best Practices in the Digital World
Original air date: October 30, 2019
Join us to discover five key themes from the 2019 Travel and Expense Management Trends Report, a comprehensive survey of almost 600finance professionals. You'll learn specific ways to lower T&E report processing costs, positively impact the productivity of your travelers, and improve your company’s working capital management.
Expense Report Automation and the ROI of T&EAshley Emery
The latest webinar from Proformative and Certify will show you how organizations of every size and industry are using automation to reduce overhead cost and streamline workflow processes in order to maximize the return on their valuable T&E investment.
Exploring results from the 2017 T&E Expense Management Trends Survey, learn from the experience of businesses like yours and discover how you can streamline workflow, increase spending visibility and control, and manage the complex expense reporting process with ease.
Current Expense Management Trends and T&E Spending BenchmarksAshley Emery
Faced with rising costs and added responsibility for the bottom line, accounting professionals today are increasingly turning to software automation to streamline processes and better control spending across a number of important functions. Chief among these are travel and entertainment (T&E) expense reporting and reimbursement. Now, a new survey of more than 600 CFOs, controllers, and accounting professionals identifies the top T&E trends and approaches to expense management for today's small, mid-sized, and enterprise businesses. Mark Brousseau, of Brousseau & Asociates, and Jennifer Steinke, of Dycom Industries, Inc., will discuss what companies are doing to overcome their T&E expense challenges, as well as how you can leverage findings from the survey to improve expense reporting at your company.
2018 travel and expense trends and benchmarks to improve spend managementAshley Emery
This webinar shares exclusive new data on T&E spending and provide proven strategies for getting the greatest return on investment for your T&E dollar.
Effective T&E Expense Management: A Million Dollar Value PropositionAshley Emery
Join us to discover how companies of all sizes are leveraging technology to establish visibility, benchmark costs and expenses,
and establish controls that lower expense report processing costs, mitigate fraud, fuel more effective T&E spend, and
impact productivity across the enterprise. We will construct a million dollar business case for T&E expense management
done right and empower you to identify specific opportunities to improve T&E expense management at your company.
T&E Trends and Best Practices in the Digital WorldAshley Emery
T&E Trends and Best Practices in the Digital World
Original air date: October 30, 2019
Join us to discover five key themes from the 2019 Travel and Expense Management Trends Report, a comprehensive survey of almost 600finance professionals. You'll learn specific ways to lower T&E report processing costs, positively impact the productivity of your travelers, and improve your company’s working capital management.
Expense Report Automation and the ROI of T&EAshley Emery
The latest webinar from Proformative and Certify will show you how organizations of every size and industry are using automation to reduce overhead cost and streamline workflow processes in order to maximize the return on their valuable T&E investment.
Exploring results from the 2017 T&E Expense Management Trends Survey, learn from the experience of businesses like yours and discover how you can streamline workflow, increase spending visibility and control, and manage the complex expense reporting process with ease.
Current Expense Management Trends and T&E Spending BenchmarksAshley Emery
Faced with rising costs and added responsibility for the bottom line, accounting professionals today are increasingly turning to software automation to streamline processes and better control spending across a number of important functions. Chief among these are travel and entertainment (T&E) expense reporting and reimbursement. Now, a new survey of more than 600 CFOs, controllers, and accounting professionals identifies the top T&E trends and approaches to expense management for today's small, mid-sized, and enterprise businesses. Mark Brousseau, of Brousseau & Asociates, and Jennifer Steinke, of Dycom Industries, Inc., will discuss what companies are doing to overcome their T&E expense challenges, as well as how you can leverage findings from the survey to improve expense reporting at your company.
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When it comes to company expense management priorities, is your team prepared for the year ahead? Join us and find out what more than 600 finance and accounting professionals identified as their top employee-initiated and travel and entertainment expense challenges, pain points and pressures to succeed in 2017.
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Certify recently surveyed more than 500 CFOs, controllers and accounting professionals from outside of its customer base to uncover the top trends and best practices in expense management today. Find out what other small, midsized and enterprise businesses like yours are doing to navigate the complex expense reporting process, streamline workflow, and increase spending visibility and control.
Learn more about:
• Annual T&E expense spending by category and company size
• Common expense management challenges and expected benefits
• The factors and estimated costs to process an individual expense report
• Types of systems and processes currently used for expense management
• What it takes to achieve a return on investment with a new system
Expense Management in 2018: Planning for Success | December 19, 2017Ashley Emery
When it comes to company expense management priorities, is your team prepared for the year ahead? Join us and find out what more than 600 finance and accounting professionals identified as their top employee-initiated and travel and entertainment expense challenges, pain points and pressures to succeed in 2017. You’ll also learn the strategies and technologies they’re using to get ahead in 2018 by streamlining inefficient processes, reducing hassles, and saving time and money over spreadsheets and manual paper-based reporting programs.
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Advancements in automation continue to streamline the expense reporting process, and with it further reducing the time it takes for many companies to realize the return on investment from a new system. Join us for an informative hour-long webinar with data analysis from leading research organizations and more than 400 CFOs, controllers and accounting professionals to identify best practices in expense management today. You will also hear from a company that uses a fully automated reporting solution about how the system quickly delivers not just ROI, but better compliance with T&E policy, increased productivity and efficiency, and greater employee satisfaction.
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In a world of increasing personalization, business traveler expectations are being elevated to a point where their needs must be met at every step along the way. This webinar looks at new trends in corporate travel and how finance leaders can build future-proofed corporate travel policies that help manage spend and cuts costs.
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Delivering earnings predictability, owning corporate governance, and supporting productivity across the enterprise are among the top challenges faced by financial professionals. Where do financial professionals even begin defining a strategy to embrace these opportunities? The answer to that question may raise more than a few eyebrows: best-in-class travel and entertainment (T&E) expense management
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Travel and expense is a notoriously difficult operating cost to effectively manage that can severely hinder employee productivity and spend visibility. Join Mark Brousseau to learn how analytics and insights from trends can directly improve your overall T&E process for everyone’s benefit.
Travel & Expense Management 2015: Strategies to control T&E spending and impr...Ashley Emery
Second only to payroll, travel and expense spending accounts for 10% - 12% of the total annual budget in most companies and organizations. With so much at stake a sound T&E management program is to essential the bottom line. But how can accounting and finance professionals be sure to employ the best, most effective approaches to managing costs?
Topics include an in depth review of:
The key T&E management trends that support the need for greater control
Tools to streamline process, reduce fraud and minimize employee errors
How automation can simplify T&E management and improve policy compliance
Uncovering Insights: Using analytics and benchmarks to improve T&ECertifyInc
Mark Brousseau, a leading advisor in the finance space, shares how T&E analytics—when coupled with smart benchmarking—give finance the data they need to improve T&E processes while empowering employees to spend wisely.
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Ernie Humphrey, CEO of 360 Thought Leadership Consulting, discusses how visibility into T&E processes and expenses—when combined with the right sort of industry benchmarking—allows companies to take control of T&E spend while also directly impacting top-line revenue and the bottom line.
In fact, the typical company will spend 10% (or more) of its total annual budget on expenses related to business travel in 2014, a factor that has not changed dramatically ovr the past few years. Organizations today must reevaluate existing strategies for travel and expense management, how to overcome key challents, and structure a robust program that balances core competencies and modern technology enablers.
2015 T&E Expense Benchmarking: Are Your Employees Splurging on the Company DimeAshley Emery
Travel and entertainment—second only to payroll as the largest business expense—is becoming increasingly more difficult to control as companies expand across borders and grow through acquisitions. Therefore effective budgeting, planning, and management of T&E expenses is critical for companies of all sizes in 2015 and beyond. How does your company’s overall Travel and Entertainment spend, and spend within key categories, compare with other companies? How are companies leveraging automation to better understand and control how employees are spending the company dime? Unfortunately, benchmarks for overall T&E spend and key T&E spend within each categories are all but impossible to find.
Uncovering the Employee T&E Spend Trends of 2017Ashley Emery
Do your employees have bad habits when it comes to travel spend? Do you wonder if there are areas where simple modifications to your policy could reduce costs? It can be difficult to spot patterns in employee spend behavior, especially when the expense reporting process is largely manual. This webinar will shed light on what is often a murky, poorly controlled area of the budget.
Featuring the latest survey data from PayStream Advisors and Certify, you’ll learn:
Expense management automation adoption and usage trends
Benchmark travel spending by category
Policy enforcement practices
Top drivers for expense management improvement initiatives
The State of ePayables market research report, now in its 14th year, has become the most influential and widely-distributed report in its field. It is a must-read for all AP and finance professionals who want to understand the current trends in the market along with key performance data and best-in-class metrics.
How Automated T&E Expense Management Removes Barriers to Company GrowthAshley Emery
An eighteen-year study on the impact of business travel found that every dollar a company invests in T&E spending returns an average of $9.50 in revenue and $2.90 profit. While this data offers a clear and compelling reason to invest in business travel, many organizations are seeing their growth opportunities dashed by inefficient expense reporting and employee reimbursement processes. Now, an insightful new webinar from Accountex and Certify identifies the common expense management pitfalls that can cost you money and hold your company back. Plus, learn more about today’s top business travel and expense technology trends among small to mid-sized U.S. companies.
Discover how your company can maximize every business travel dollar. Topics include:
Common expense reporting mistakes that erode productivity and profits
The hidden and average expense report processing costs
Calculating lost productivity and lost opportunity among staff
U.S. business travel trends and T&E spending benchmarks
Top expense management technologies used by small and midsized business
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Get the latest insights into today’s business travel trends and how they’re driving the purchase decisions and preferences of your employees on the road. You’ll also see survey results from more than 600 companies with insight into the tools and best practices they’re using to manage the expense reporting and reimbursement process.
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In this webinar, we examine the top priorities of today’s CFOs and how automation helps to achieve these goals. We walk through five strategic themes that your business case must address if you want buy-in from the c-suite.
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When it comes to company expense management priorities, is your team prepared for the year ahead? Join us and find out what more than 600 finance and accounting professionals identified as their top employee-initiated and travel and entertainment expense challenges, pain points and pressures to succeed in 2017.
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Certify recently surveyed more than 500 CFOs, controllers and accounting professionals from outside of its customer base to uncover the top trends and best practices in expense management today. Find out what other small, midsized and enterprise businesses like yours are doing to navigate the complex expense reporting process, streamline workflow, and increase spending visibility and control.
Learn more about:
• Annual T&E expense spending by category and company size
• Common expense management challenges and expected benefits
• The factors and estimated costs to process an individual expense report
• Types of systems and processes currently used for expense management
• What it takes to achieve a return on investment with a new system
Expense Management in 2018: Planning for Success | December 19, 2017Ashley Emery
When it comes to company expense management priorities, is your team prepared for the year ahead? Join us and find out what more than 600 finance and accounting professionals identified as their top employee-initiated and travel and entertainment expense challenges, pain points and pressures to succeed in 2017. You’ll also learn the strategies and technologies they’re using to get ahead in 2018 by streamlining inefficient processes, reducing hassles, and saving time and money over spreadsheets and manual paper-based reporting programs.
Expense Management Strategies to Maximize ROI in 2016Ashley Emery
Advancements in automation continue to streamline the expense reporting process, and with it further reducing the time it takes for many companies to realize the return on investment from a new system. Join us for an informative hour-long webinar with data analysis from leading research organizations and more than 400 CFOs, controllers and accounting professionals to identify best practices in expense management today. You will also hear from a company that uses a fully automated reporting solution about how the system quickly delivers not just ROI, but better compliance with T&E policy, increased productivity and efficiency, and greater employee satisfaction.
Essential Elements for Better Corporate Travel in 2019CertifyInc
In a world of increasing personalization, business traveler expectations are being elevated to a point where their needs must be met at every step along the way. This webinar looks at new trends in corporate travel and how finance leaders can build future-proofed corporate travel policies that help manage spend and cuts costs.
What you need to know about Corporate Travel in 2019CertifyInc
Tech brands are transforming the business travel and expense landscape—and business traveler expectations. Join us as we look at the biggest trends in corporate travel and how finance leaders can create a future-proofed corporate travel policy that will help manage spending and cut costs—while also meeting the needs of business travelers in 2019.
Delivering earnings predictability, owning corporate governance, and supporting productivity across the enterprise are among the top challenges faced by financial professionals. Where do financial professionals even begin defining a strategy to embrace these opportunities? The answer to that question may raise more than a few eyebrows: best-in-class travel and entertainment (T&E) expense management
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Learn why organizations of all sizes are leveraging AP automation to manage cash flow better, improve efficiency, and increase employee happiness in this on-demand webinar with the Institute of Management Accountants.
Winning CFO Approval for Expense Management AutomationCertifyInc
Join Ernie Humphrey as he examines the top priorities of today’s CFOs and how automation can help to achieve these goals. He will walk through five strategic themes that your business case must address if you want buy-in from the c-suite.
Controlling Spend | The Elements of an Improved T&E ProcessCertifyInc
Travel and expense is a notoriously difficult operating cost to effectively manage that can severely hinder employee productivity and spend visibility. Join Mark Brousseau to learn how analytics and insights from trends can directly improve your overall T&E process for everyone’s benefit.
Travel & Expense Management 2015: Strategies to control T&E spending and impr...Ashley Emery
Second only to payroll, travel and expense spending accounts for 10% - 12% of the total annual budget in most companies and organizations. With so much at stake a sound T&E management program is to essential the bottom line. But how can accounting and finance professionals be sure to employ the best, most effective approaches to managing costs?
Topics include an in depth review of:
The key T&E management trends that support the need for greater control
Tools to streamline process, reduce fraud and minimize employee errors
How automation can simplify T&E management and improve policy compliance
Uncovering Insights: Using analytics and benchmarks to improve T&ECertifyInc
Mark Brousseau, a leading advisor in the finance space, shares how T&E analytics—when coupled with smart benchmarking—give finance the data they need to improve T&E processes while empowering employees to spend wisely.
T&E Done Right: The Three Pillars of Visibility, Benchmarking, and ControlCertifyInc
Ernie Humphrey, CEO of 360 Thought Leadership Consulting, discusses how visibility into T&E processes and expenses—when combined with the right sort of industry benchmarking—allows companies to take control of T&E spend while also directly impacting top-line revenue and the bottom line.
In fact, the typical company will spend 10% (or more) of its total annual budget on expenses related to business travel in 2014, a factor that has not changed dramatically ovr the past few years. Organizations today must reevaluate existing strategies for travel and expense management, how to overcome key challents, and structure a robust program that balances core competencies and modern technology enablers.
2015 T&E Expense Benchmarking: Are Your Employees Splurging on the Company DimeAshley Emery
Travel and entertainment—second only to payroll as the largest business expense—is becoming increasingly more difficult to control as companies expand across borders and grow through acquisitions. Therefore effective budgeting, planning, and management of T&E expenses is critical for companies of all sizes in 2015 and beyond. How does your company’s overall Travel and Entertainment spend, and spend within key categories, compare with other companies? How are companies leveraging automation to better understand and control how employees are spending the company dime? Unfortunately, benchmarks for overall T&E spend and key T&E spend within each categories are all but impossible to find.
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Do your employees have bad habits when it comes to travel spend? Do you wonder if there are areas where simple modifications to your policy could reduce costs? It can be difficult to spot patterns in employee spend behavior, especially when the expense reporting process is largely manual. This webinar will shed light on what is often a murky, poorly controlled area of the budget.
Featuring the latest survey data from PayStream Advisors and Certify, you’ll learn:
Expense management automation adoption and usage trends
Benchmark travel spending by category
Policy enforcement practices
Top drivers for expense management improvement initiatives
The State of ePayables market research report, now in its 14th year, has become the most influential and widely-distributed report in its field. It is a must-read for all AP and finance professionals who want to understand the current trends in the market along with key performance data and best-in-class metrics.
How Automated T&E Expense Management Removes Barriers to Company GrowthAshley Emery
An eighteen-year study on the impact of business travel found that every dollar a company invests in T&E spending returns an average of $9.50 in revenue and $2.90 profit. While this data offers a clear and compelling reason to invest in business travel, many organizations are seeing their growth opportunities dashed by inefficient expense reporting and employee reimbursement processes. Now, an insightful new webinar from Accountex and Certify identifies the common expense management pitfalls that can cost you money and hold your company back. Plus, learn more about today’s top business travel and expense technology trends among small to mid-sized U.S. companies.
Discover how your company can maximize every business travel dollar. Topics include:
Common expense reporting mistakes that erode productivity and profits
The hidden and average expense report processing costs
Calculating lost productivity and lost opportunity among staff
U.S. business travel trends and T&E spending benchmarks
Top expense management technologies used by small and midsized business
Spend and Control 2017: Business Travel and Expense Technology Trends | Novem...Ashley Emery
Get the latest insights into today’s business travel trends and how they’re driving the purchase decisions and preferences of your employees on the road. You’ll also see survey results from more than 600 companies with insight into the tools and best practices they’re using to manage the expense reporting and reimbursement process.
Winning CFO Approval for Expense Management AutomationCertifyInc
In this webinar, we examine the top priorities of today’s CFOs and how automation helps to achieve these goals. We walk through five strategic themes that your business case must address if you want buy-in from the c-suite.
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As accounting professionals and controllers are increasingly pressured to reduce costs and do more with fewer resources, expense management presents a significant opportunity to save both time and money in a number of ways. Find out how organizations today are managing the latest T&E expense spending, technology and business travel trends. Plus, learn how companies are using automation to streamline the expense reporting process, increase efficiency and productivity, and better control employee spending.
Topics covered include:
Banish timely spreadsheets and improve employee satisfaction, for good
Annual T&E expense spending trends and benchmarks by category
Top expense management challenges and goals for improvement
How to Identify the nearly 20% of out of policy company T&E’s
How mobile expense reporting to reduce processing costs by up to 65%
Ways to automate policy enforcement and improve compliance rates
2017 Travel and Entertainment Expense Management Trends: Eliminating Ineffici...Ashley Emery
A new survey of more than 600 CFOs, controllers and accounting professionals identifies the top trends and approaches to expense management for today’s small, midsized and enterprise businesses. Learn what other leading companies are doing to overcome their T&E expense challenges and leverage findings from the survey to improve expense reporting at your company.
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Certify recently surveyed more than 500 CFOs, controllers and accounting professionals from outside of its customer base to uncover the top trends and best practices in expense management today. Find out what other small, midsized and enterprise businesses like yours are doing to navigate the complex expense reporting process, streamline workflow, and increase spending visibility and control.
Learn more about:
• T&E expense spending benchmarks by category and average amount
• Common expense management challenges and expected benefits
• The factors and estimated costs to process an individual expense report
• Types of systems and processes currently used for expense management
• What it takes to achieve a return on investment with a new system
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Travel and entertainment—second only to payroll as the largest business expense—is becoming increasingly more difficult to control as companies expand across borders and grow through acquisitions. Discover how companies are leveraging technology in conjunction with procedural best practices to remove common T&E headaches including: the untimely submission of expense reports, lost receipts, inefficient processes and paperwork relative to reviewing and approving expense reports and ensuring adherence to company travel policies.
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From receipts to Microsoft Excel spreadsheet templates, travel and entertainment expense reporting is historically rooted in manual, paper-based processes. However, for companies of a certain size or with certain reporting and operational requirements, paper and spreadsheets may not offer everything these organizations need in an expense management solution. Today, T&E automation software can help lower processing costs, improve control over spending, increase travel policy compliance and much more. Join Certify for this insightful live webinar comparing the pros and cons of manual, paper-based reporting processes with a fully automated expense management system.
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Excel is an amazingly powerful tool that’s rightfully earned the adoration of accountants and finance professionals everywhere. However, anyone who has ever tried to use Excel spreadsheets for T&E expense management knows its limitations, especially at scale. Today, automation can help lower processing costs, improve control over spending, increase travel policy compliance and much more.
This webinar will discuss how the world of business travel and expense management has evolved beyond Excel and manual, paper-based T&E reporting processes. We will discuss best practices and real world examples of how automation of T&E can dramatically lower T&E processing costs, reduce mistakes, and streamline reporting and oversight.
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Accounting and finance professionals are increasingly pressured to lower company costs, often with reduced budgets that limit access to the latest technology resources. Now, more businesses are turning to their travel and entertainment (T&E) expense management programs for improved spending control and labor-saving efficiencies. A recent nationwide survey of more than 500 CFOs, controllers, and accountants reveals key strategies, trends, and technologies that U.S. companies are using in 2016 to measurably reduce costs, improve T&E policy compliance, and effectively do more with less.
Travel & Expense Management 2015: How to Establish a Successful T&E Policy an...Ashley Emery
As the second largest line item cost for most companies and organizations, travel and expense spending requires careful controls to maintain corporate policy and manage budgets. Each year, the U.S. General Services Administration (GSA) researches average costs for meals, lodging and incidental expenses in destinations throughout the 48 continental states. As a well-defined and well-researched guideline, the GSA per diem rate framework can be used by any organization to create a successful travel and expense management policy with greater control and visibility into T&E spend.
T&E Expense Spending and Automation Technology Trends for 2016Ashley Emery
The average U.S. company budgets between 6 and 12 percent of total annual revenues for travel and entertainment expenses. Faced with rising costs and added responsibility for the bottom line, today’s accounting professionals are increasingly turning to automation to streamline the expense management process and better control spending across a number of important functions. This webinar will provide new insight into the latest business travel expense and technology trends. Plus, learn how companies of every size are leveraging automation to improve internal spend management procedures for accounts payables and employee-initiated expenses.
Topics covered include:
Annual T&E expense spending trends and category benchmarks
Top spend and expense management challenges reported by U.S. businesses
Most-wanted technologies for improved efficiency, control and visibility
How process automation can improve employee productivity by 29%
Six strategies to automate expense management and control spending
A Guide to Effective Expense Management Strategies for 2015Ashley Emery
The shift to on-line expense management software is here, with more than 80% of companies indicating they plan to make the switch within the next 18 months. Yet although many companies intend to automate their manual expense management processes, they still need to justify the investment in doing so. That begs a crucial question for finance executives: What are the tangible benefits of automating expense management?
During this Webcast, we will review the findings of Certify's 2015 Annual Expense Management Outlook survey and what the findings mean for finance leaders. We will also describe how you can benchmark your expense management processes relative to those of other companies. And we will share examples that illustrate why companies of all sizes have come to recognize that expense management in particular lends itself best to automation.
How Technologies like Certify and Uber Are Transforming Modern Business TravelAshley Emery
Certify and ride-hailing leader Uber bring you the latest data-driven insights and technology trends shaping the experiences and purchase behaviors of the modern business traveler. This webinar also includes a live product demonstration of the Uber for Business auto-expense feature integrated with the Certify Mobile expense reporting app.
Expense Management: How 2018 Trends Affect Your CompanyCertifyInc
We surveyed more than 500 CFOs, controllers, and financial professionals to uncover the top T&E (travel and expense) trends that are impacting businesses today.
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With more and more manual business processes putting profitability and productivity at risk, the ways in which companies perform day-to-to-day operations is changing drastically. In the pursuit to cut operational costs and improve efficiency, technology is set to impact the accounts payable invoice process in new and dynamic ways. To better understand the market forces, developing trends and technologies companies are using in the AP invoice process today, Certify has surveyed more than 300 accounting professionals from outside its customer base to reveal the top accounts payable benchmarks and trends for 2017. In this presentation, you will learn what issues other companies like yours are facing in the AP invoice process, and what strategies and practices companies are using today to overcome common challenges.
Taking control of employee spending business travel and expense management tr...Ashley Emery
Find out the latest business travel trends and how they’re driving the purchase decisions and preferences of your employees on the road. Plus, learn how automation improves the expense reporting process for employees and accountants with commentary from Teri Tocash, AP Manager for CBC Companies.
Hear how Kelly Battles, CFO of Host Analytics, works with her finance team to track key financial and operating metrics data to drive performance and keep the company on track to deliver growth in 2011. In addition, Lauren Kelley, CEO of OPEXEngine will present key software industry benchmarks from OPEXEngine’s comprehensive financial and operating benchmarking report, developed in partnership with the SIIA. Join us for this informative webinar to learn more about how the benefits of metrics-driven, fact based decision making can help you drive better performance and efficiency within your own organization.
Presenters:
Lauren Kelley, CEO & Founder, OPEXEngine
Kelly Battles, CFO, Host Analytics
About the presenters:
Lauren Kelley is CEO and founder of OPEXEngine, the leading publisher of software financial and operating benchmarks. Ms. Kelley brings 25 years of successful experience in tech company management to OPEXEngine, as well as 6 years as an international economist at the US Department of Commerce’s Office of Computers early in her career, after entering Federal service through the prestigious Presidential Management Intern program. Prior to building OPEXEngine, she worked 2 years as an executive-in-residence at Grand Banks Capital, a venture fund focused on East Coast technology companies, evaluating potential investments. She has worked and lived extensively in Europe. She was previously Senior VP of WW Sales at ATG, including establishing field operations throughout Europe and Asia/Pacific, and was a General Manager for approximately 20 countries at Borland out of Paris in the early ’90s. Ms. Kelley also helped build Compaq’s Central and East European operations, based in Munich. Ms. Kelley is currently based in London, where she lives with her husband and two children.
Kelly Bodnar Battles is the CFO of Host Analytics, inc., the only provider of a CPM (Corporate Performance Management) suite of products delivered via software as a service.
Prior to Host Analytics, Kelly was VP, Finance at IronPort Systems where she was the first finance hire and was responsible for building and leading the finance, accounting, administrative and various operational functions during her six years there. During her tenure at IronPort, the company grew from $2M to $250M in annual bookings and was sold to Cisco Systems (NASDAQ: CSCO).
Before IronPort, Kelly was a Director in HP’s Strategy and Corporate Development group, a Strategy Consultant with McKinsey and Company, and a Corporate Finance Associate at J.P. Morgan. Kelly graduated with a B.S.E. from Princeton and M.B.A. from Harvard, both with honors. Kelly lives in the Bay Area with her husband, and their 2 children, labrador retriever and rescue cat.
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2018 Expense Management Trends: How Will They Affect Your Company?
1. 2018 T&E Trends and Benchmarks
to Improve Spend Management
July 26, 2018
2. 2
Featured Speaker
Ernie Humphrey
Chief Executive Officer
360 Thought Leadership Consulting
360 Thought Leadership Consulting helps companies
define and unlock the strategic value of their thought
leadership programs. Formerly, Ernie served as Vice
President, Educational Programs for Proformative, as
the Director of Treasury Services and as a Director of
the Corporate Treasurers Council for the Association
for Financial Professionals.
3. 3
About Certify
• Integrated, automated solutions for travel, expense, and
accounts payable invoice
• 64 languages, 140+ currencies, clients in 80 countries
• #1 highest rated expense management software for user
satisfaction on G2 Crowd
• PC Magazine Editors’ Choice for best expense
management software of 2017
• Processing expenses and receipts valued at nearly $10+
billion annually
4. 4
Webinar Notes
• Today’s event will be recorded and all attendees will be kept in listen-only mode to
eliminate excessive background noise.
• Links to today’s presentation and the recording of this webinar will be sent out to all
attendees within 24 hours of the event.
• Please ask questions on today’s topic via the “Questions” box in your GoToWebinar
control panel at any time during the event. We will do our best to get to your
questions during the Q&A/panel discussion at the end of the event. If we do not get
to your question, we will follow up with you directly.
5. 5
Learning Objectives
Attending this event will help you understand:
• Risks and inefficiencies in T&E reporting that cost companies money
• Top pressures, pain points and goals for improving the T&E process
• Accounting professionals’ “must-have” expense system features for 2018
• The one challenge companies of every size face with expense management
• Why expense reporting costs employees and companies the most
6. 6
Certify Annual Trends Study 2018
500+ accounting professionals from
outside the Certify customer base:
39%
44%
17%
Manager, controller, or
accountant
Other (accounting staff,
consultant, administrative, etc.)
2018 Expense Management Trends Report, Certify, Inc.
Director-level or above with
expense reporting responsibility
(CEO, CFO, etc.)
8. 8
T&E Spending by U.S. Companies
GBTA BTITM Outlook – Annual Global Report & Forecast, 2017
$537MM
U.S. business trips in 2017
$262b
2016
$296b
2017
13%
annual
growth
Total U.S.-based spending for all domestic and
international business travel related costs:
9. 9
Business Investment in T&E
6-12%
total annual budget
for T&E expenses
(Aberdeen Group 2014)
Company Revenue Annual Spend
Under $100MM $700,000
$100MM to $500MM $1,500,000
$501MM to $2B $7,400,000
$2B and above $58,000,000
PayStream Advisors 2016
10. 10
How Companies Set T&E Spending
We do not have expense
category spending limits
Budget based on
company historical
spending
Follow U.S. GSA per diem
rate guidelines
Determined by annual
budgeting process
Other
30%
7%
13%
21%
29%
2018 Expense Management Trends Report, Certify, Inc.
11. 11
How the Expense Budget is Spent
1. Meals 19%
2. Gas 19%
3. Airfare 15%
4. Misc. 14%
5. Lodging 13%
6. Car rental 5%
7. Cell phone 4%
8. Parking 4%
9. Supplies 3%
10. Shipping 2%
11. Taxi 1%
12. Tolls 1%
Airfare
Lodging
Misc.
Gas
Cell
Phone
Car
Rental
Supplies
Shipping Tolls Parking
Taxi
Meals
Certify SpendSmart™ Report, Q1 2018
12. 12
How the Expense Budget is Spent
1. Meals 19%
2. Gas 19%
3. Airfare 15%
4. Misc. 14%
5. Lodging 13%
6. Car rental 5%
7. Cell phone 4%
8. Parking 4%
9. Supplies 3%
10. Shipping 2%
11. Taxi 1%
12. Tolls 1%
Airfare
Lodging
Misc.
Gas
Cell
Phone
Car
Rental
Supplies
Shipping Tolls Parking
Taxi
Meals
$98.00
DAILY
MEAL COST
2018
Certify SpendSmart™ Report, Q1 2018
15. 15
Most Expensed Brands of 2018
Certify SpendSmartTM Report, Q2 2018
Technology disruption has
changed the industry and
traveler expectations
11%
4%
4%
4%
16. T&E spending ranks as the second
most difficult operating expense
category to control
Forrester Research 2014
17. 17
Polling Question 1
As a percent of total spending, what was your company’s largest
expense category in 2017?
a) Meals
b) Mileage
c) Airfare
d) Lodging
e) Other
19. 19
T&E Process is Antiquated
Unclear policies coupled with:
• Paper receipts
• Paper expense reports
• Manual routing for approvals, audits
and payments
Cause:
• High cost, inefficient process
• Inflated travel charges
• Noncompliance to laws and regulations
• Sets the opportunity for fraud
20. 20
Expense Reporting Inefficiencies
minutes to complete
one expense report
up to 23 minutes to correct
expense reports errors
15-22 average number of
reports with errors
22%
Expense Reporting Around the World:
Practices, Pain Points, and Productivity, GBTA, 2015
21. 21
Methods for Managing T&E Reporting
0 5 10 15 20 25 30 35
Pen and paper
Microsoft
Excel/spreadsheets
Homegrown solution
Web-based solution
ERP/accounting
package (Oracle, SAP, etc)
33%
10%
6%
35%
17%
2018 Expense Management Trends Report, Certify, Inc.
22. 22
T&E Systems by Company Size
SMALL
BUSINESS
MID-SIZE
BUSINESS ENTERPRISE
39%
34%
12%
5%
10%
39%
18%
2%
9%
32%
28%
42%
13%
5%
12%
Web-based solution (Concur, IBM, etc.)
Microsoft Excel/spreadsheets
Pen and paper
Homegrown solution
ERP/accounting package (Oracle, SAP, etc.)
2018 Expense Management Trends Report, Certify, Inc.
23. 23
T&E Systems by Company Size
SMALL
BUSINESS
MID-SIZE
BUSINESS ENTERPRISE
39%
34%
12%
5%
10%
39%
18%
2%
9%
32%
28%
42%
13%
5%
12%
Web-based solution (Concur, IBM, etc.)
Microsoft Excel/spreadsheets
Pen and paper
Homegrown solution
ERP/accounting package (Oracle, SAP, etc.)
2018 Expense Management Trends Report, Certify, Inc.
MANUAL SYSTEMS:
29% enterprise | 60% small businesses
24. 24
Manual Expense Reporting Process
Employees AccountantsManagers
Print spreadsheets,
tape or staple
receipts and make
copies
Enter expenses in Excel
with category, vendor,
dates, etc.
And then …
wait
Gather receipts,
itineraries and write
down non-receipt
items
Sign report/date
report and present
or mail to manager
25. 25
Manual Expense Reporting Process
Employees AccountantsManagers
Check expenses for
receipts, review for
out-of-policy items, etc.
Receive reports for all
employees at different
times during the
month/quarter
If errors, return report
to employee to start
over; wait for
resubmission
Sign/approve
reports and route to
the next manager or
to AP
26. 26
Manual Expense Reporting Process
Employees AccountantsManagers
Manually enter data
from accounting
software to payroll for
reimbursementManually enter
expense data into
accounting
software
Check for receipts,
manager approvals,
out-of-policy items, etc.
Receive reports for all
employees at different
times of the month/quarter
Match receipts
with line-items,
verify all charges,
dates and vendors
27. 27
Top Expense Management Pain Points
Leading frustrations for T&E program administrators:
2016 2017 2018
Employees losing paper receipts/submitting without receipts 50% 52% 50%
Employees failure to submit reports on time 45% 51% 50%
Time it takes to reconcile, review and approve reports 38% 36% 31%
Reviewing for policy violations 30% 28% 28%
Errors on expense reports (incorrect codes, amounts, etc.) 28% 26% 30%
2016-2018 Expense Management Trends Report, Certify, Inc.
28. Simplifying the expense reporting
process is the #1 reason companies
turn to T&E automation
2018 Expense Management Trends Report, Certify, Inc.
29. 29
Polling Question 2
What is your current process for expense management?
a) Manual / Excel
b) ERP system
c) Automated system
d) Homegrown solution
31. 31
The ROI of T&E Expense Spending
• For every dollar invested in business travel, U.S. companies generated $9.50 in
revenue and $2.90 in profit
• Comprehensive 18-year econometric analysis across 14 industries by Oxford
Economics and U.S. Travel Association
32. 32
Top Reasons for Business Travel
31%
21%
13%
11%
10%
7%
7%
Client or prospect meeting
Team related meeting
Training and development
Events and conferences
Operations / quality control
R&D / innovation
Supplier meeting
The Value of Business Travel: The Travelers’ Perspective.
Carlson Wagonlit Travel, 2014
33. 33
Reported Outcomes and Benefits
3
4
5
6
7
7
8
11
13
15
21
0 5 10 15 20 25
Business development
Client service delivery
Increased collaboration
Strategic alignment
Innovation
Quality control
People development
Employee engagement
Self-development
Networking
Other
%
%
%
%
%
%
%
%
%
%
%
The U.S. Business Travel Industry: Business Travel’s Impact on Jobs
and the U.S. Economy in 2016. GBTA
34. 34
Executive Perspective on ROI
What does business travel mean for your bottom line?
Trip Type % Of Travel Budget
(Average)
Return on $1 of
Investment
(Median of Responses)
Customer Meetings 34% $15 – 19.99
Conferences 10% $4 – 5.99
Trade Shows 10% $4 – 5.99
Incentives 5% $4+
All Other 42% N/A
The Return of Investment of U.S. Business Travel,
Oxford Economics/U.S. Travel Association, 2009
35. Lowering processing costs is the top
driver of T&E investments for 49% of
all companies
Forester Research 2016
36. Expense Reporting Processing Costs
$6.85
fully automated
$17.31
semi-automated
$26.63
manual process
PayStream Advisors 2017
Industry average cost to process ONE expense report:
37. 37
Self-Reported Processing Costs
31%
16%
9%
Under $7 per report $10−$20 per report
$25 or more per report We do not track these costs
44%
do not track expense report
processing costs
2017 Expense Management Trends Report, Certify, Inc.
38. 38
The Hidden Cost of Expense Reporting
• Hours to create, review and approve reports
• Hard costs for paper, printing and postage
• Time required for reconciliation and reimbursement
• Storage fees to archive expense reports
• Lost productivity and lost opportunity
?
39. 39
T&E Fraud
The Association of Certified Fraud Examiners reports that:
• Approximately 15 percent of all fraudulent disbursements involve expense
reimbursement fraud
Most common types of expense reimbursement fraud:
• Mischaracterized expenses (disguising personal expenses)
• Overstatement of actual expense (altering receipts)
• Fictitious expenses (usually counterfeit receipts)
• Multiple reimbursements (submitting duplicate reports)
40. 40
Calculating Costs and Lost Opportunity
Time spent
per reportX
Hourly wage
or salary
Individual Employee:
Sales Representative:
= Overhead cost
per report
Time spent
per report÷
Total available
selling time = Lost selling
opportunity (%)
41. 41
Polling Question 3
What is your role in expense management?
a) Decision maker
b) Influencer
c) Researcher / Analyst
d) I have no role
43. Top T&E Pressures to Improve in 2018
#1 Need to reduce expense processing costs
#2 Poor visibility into travel/expense data
#3 Lack of control over T&E spending
#4 Frequent non-complaint travel/expenses
#5 Inconsistent and lengthy reimbursement cycles
2018 Expense Management Trends Report, Certify, Inc.
44. 44
Must-Have Expense Reporting Features
Simplicity/Ease of Use: Improve on-time submission, compliance
with policy, and increase employee adoption
Automated Features: Improve expense report process efficiency
and reduce overhead costs
Accessible Anywhere: OCR receipt capture and anywhere
accessibility make T&E easy for employees
Integration Services: Connect systems to reduce errors and manual
data entry; ERP; HR; corporate/credit card feeds
Reporting Analytics: Greater visibility into process and spending by
category, department, employee, etc.
2018 Expense Management Trends Report, Certify, Inc.
46. 46
Top Features/Sources of ROI
Improved efficiency/expense reporting process 58%
Reduction in processing costs (paper, postage, storage etc.) 53%
Travel booking control (pre-trip authorization, etc.) 23%
Mobile accessibility 29%
Elimination of payment for duplicate expenses 22%
Reduction in overhead/staffing requirements 23%
More accurate mileage tracking/mapping 17%
Reduction in fraudulent expenses 22%
Increased employee productivity 27%
How ROI was generated:
2018 Expense Management Trends Report, Certify, Inc.
47. 47
Top Features/Sources of ROI
Improved efficiency/expense reporting process 58%
Reduction in processing costs (paper, postage, storage etc.) 53%
Travel booking control (pre-trip authorization, etc.) 23%
Mobile accessibility 29%
Elimination of payment for duplicate expenses 22%
Reduction in overhead/staffing requirements 23%
More accurate mileage tracking/mapping 17%
Reduction in fraudulent expenses 22%
Increased employee productivity 27%
How ROI was generated:
2018 Expense Management Trends Report, Certify, Inc.
48. 48
Control Spending Before It’s Expensed
Pre-Trip Approval:
Requires manager authorization prior to
booking; configurable by employee, policy
specifics, etc.
Lowest Logical Fare:
Automatically identifies best available
rates for proposed itinerary (and only
best available rates)
$
49. 49
Controllable Costs via Integrated Travel
• Acceptable/approved classes of service
• Ancillary fees (upgrades, boarding, airline clubs, etc.)
• Preferred travel vendors for air, hotel, and car rental
• Advance purchase and connecting flight requirements
• Category spending limits (i.e. amount not to exceed)
• Changing or cancelling flights (track/apply unused tickets)
50. Companies that track and apply
unused tickets can save 5-8% of total
annual travel budget
2015 GBTA Ancillary Fee Handbook
52. 52
T&E Automation
T&E Automation benefits the traveler, AP and most importantly the bottom line:
• Compliance to company travel policy
• Compliance to laws and regulations
• Enhanced visibility for data analysis to negotiate preferred pricing
• Data analysis to audit spend for compliance & reasonability check
53. 53
T&E Automation: Key Performance Indicators
T&E Automation makes it easier to analyze, set goals, track, and monitor
KPI’s proving the ROI:
• Process savings
• Savings negotiated with travel providers
• Percentage compliance/exceptions with travel policies
• Identify high and low spenders
• Track trips that were approved prior to travel
• Capture receipts from non-preferred suppliers
• Identify what was purchased from non-preferred and based on
volume/dollars determine if it should be negotiated
54. 54
Polling Question 4
What’s the primary reason you haven’t made the switch to an
automated expense management software?
a) Too time consuming
b) Lack of executive level support in moving forward with the process
c) No available budget
d) We don’t feel we need to make the switch yet
e) We have already made the switch to an automated expense
management software