SlideShare a Scribd company logo
HOW TO DO FIREFIGHTER?
LOGINS
   One LC only has one login
     username: (LC name)@co.aiesec.org
     Password: LC name
     Eg: usuario: andes@co.aiesec.org; clave:andes

 Please don’t change your passwords
 Login link: https://www.cg-express.com/
PAGINA INICIAL
FIRE-FIGHTING
• Enter the fire-fighting space.
• Select the ‘date from’ from the beginning of this year till now.
• Click the numbers of ‘Open case’ to see the detail open cases that need your follow
  up
FIRE-FIGHTING
• You will see the detail result
• Click the ‘CG-ID’ and the case will automatically changed to in process. Please read
  the comments and contact the EPs
FIRE-FIGHTING
• Rules for contacts:
   • Please generate your NPS Follow up email template! Be polite in
      the emails and be clear about the purpose:
        • For Promoter:
            • Ask what make them satisfied about AIESEC
            • Ask for permissions to put their pictures and stories as
              good case study in the social media
        • For Passive
            • Ask what they think AIESEC need to improve
            • What AIESEC can do to make other customer satisfied
              with their experience
        • For Detractor
            • Ask what is the problem that troubling them at that time
            • What AIESEC can do to fix the problem
            • Ask what they think AIESEC need to improve
            • What AIESEC can do to make other customer satisfied
              with their experience
FIRE-FIGHTING

• After contacting the
  customers, please fill the
  following up forms:
  https://podio.com/webfor
  ms/2695892/198976 and
  put the case in system
  into ‘Closed’ status
LET’S START TO TAKE CARE OF OUR
QUALITY FROM

GETTING FEEDBACK!!!
If you have any question, please contact:
Janet Zeng
||MC VP Operation & Innovation
||janet.zeng@aiesec.net

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Firefighting

  • 1. HOW TO DO FIREFIGHTER?
  • 2. LOGINS  One LC only has one login  username: (LC name)@co.aiesec.org  Password: LC name  Eg: usuario: andes@co.aiesec.org; clave:andes  Please don’t change your passwords  Login link: https://www.cg-express.com/
  • 4. FIRE-FIGHTING • Enter the fire-fighting space. • Select the ‘date from’ from the beginning of this year till now. • Click the numbers of ‘Open case’ to see the detail open cases that need your follow up
  • 5. FIRE-FIGHTING • You will see the detail result • Click the ‘CG-ID’ and the case will automatically changed to in process. Please read the comments and contact the EPs
  • 6. FIRE-FIGHTING • Rules for contacts: • Please generate your NPS Follow up email template! Be polite in the emails and be clear about the purpose: • For Promoter: • Ask what make them satisfied about AIESEC • Ask for permissions to put their pictures and stories as good case study in the social media • For Passive • Ask what they think AIESEC need to improve • What AIESEC can do to make other customer satisfied with their experience • For Detractor • Ask what is the problem that troubling them at that time • What AIESEC can do to fix the problem • Ask what they think AIESEC need to improve • What AIESEC can do to make other customer satisfied with their experience
  • 7. FIRE-FIGHTING • After contacting the customers, please fill the following up forms: https://podio.com/webfor ms/2695892/198976 and put the case in system into ‘Closed’ status
  • 8. LET’S START TO TAKE CARE OF OUR QUALITY FROM GETTING FEEDBACK!!! If you have any question, please contact: Janet Zeng ||MC VP Operation & Innovation ||janet.zeng@aiesec.net