The bank was looking to expand financial inclusion to rural areas and low-income groups. HCL offered a solution using business correspondents equipped with handheld terminals to provide banking services in remote villages. This allowed over 2 lakh new bank accounts to be opened in less than 5 months while significantly reducing operational costs compared to traditional branches. The solution helped unlock growth for weaker sections by enabling government social programs.

1. BFSI
The client is one of the largest nationalized banks in India with an
international presence in over 25 countries. They offer banking and
financial services to the business, corporate and retail customers
through a variety of delivery channels, and through its specialized
subsidiaries and affiliates in the areas of investment banking, credit
cards and asset management. They have a wide reach across the
countrywithover3000branchesinurban,semi-urbanandruralIndia.
Client Brief
HCL Infosystems Takes IT Enabled Banking to
Rural India And Low-Income Groups

2. ClientRequirements
The Bank, under the initiatives taken for
Financial Inclusion (FI), was looking for a
cost-effective technology solution to be
implemented in rural areas and amongst
lowincomegroups. For this,theywanted to
partnerwithanITvendorwhocouldprovide
a secured smartcard based solution that
could be easily integrated with the bank's
existing core banking systems and also had
provision to support cash deposits /
withdrawal, loan, funds transfer, mini
statements, balance enquiries and other
third party products such as insurance and
pensionbranchtothebank'snetwork.
SolutionsOffered
To approach this challenge and help the
client in the journey of 'Inclusive Growth'
and 'Financial Inclusion', HCL offered the
following state-of-the-art and technology-
drivensolutionstotheclient-
BusinessCorrespondents-HCLengaged
and managed business correspondents
(BC) deployed in the villages. HCL set up
a complete ecosystem for the BCs to
ensure that they were properly trained
and equipped to facilitate banking and
financial services to the local people
without the need for them to travel to a
distant branch. These BCs who acted on
behalf of the Bank also offered services
like loans, insurance, pension and other
third-party products to the smartcard
holders at their doorstep and as per the
cardholders'convenience.
Handheld Terminals - HCL provided
eachBCwithsupportingtechnologythat
provided “financial services in a box” – a
Ÿ
Ÿ
small point-of-sale terminal that
included smart card read/write
capability, biometric customer
authentication,aprinter,andaspeaker.
Ÿ Hardware and Software Maintenance
and Support - To ensure intero-
perability among the different systems,
HCL offered the following support and
services-
Customization, installation,
operation&maintenanceofservers
DCandDRservices
Network Administration Services-
This included proving network
connectivityandinterface
Web-based online and offline
upload facility with multiple
connectivity options like Modem /
GPRS/CDMA
ProvidedSMS/GPRSInterface
Highly scalable database & platform
independent synchronization
support between intermediate
server with DC server support for
POS transactions in online/off-line
mode
o
o
o
o
o
o

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prohibited. The names of the actual companies and products mentioned herein may be the trademarks of their respective owners.
All content/information present here is the exclusive property of HCL Infosystems Ltd. The content/information contained here is
believed to be accurate ate the time of publishing. HCL shall not be liable for damage of any kind use of this information, which is
subjecttochangewithoutnotice.
Ÿ Highly parameterized POS based
transaction support for account /
transaction upload into main server
BC/POSoperationmanagement
Business&SocietalBenefits
The HCL Infosystems technological
solutions played a key role in making
'Financial Inclusion' a reality for the Bank by
offeringfollowingbenefits-
More than 841 villages covered in the
Financial Inclusion drive by the bank in
nearly5months
Ÿ
Ÿ
Ÿ
Ÿ
About 2 lakh new bank accounts
openedinlessthanfivemonths
Operational cost of running the
branches was significantly reduced by
70% vis-a-visbrick-and-mortarmodel
Unlocking of growth potential for the
weaker sections and low-income
groups by enabling the bank to roll out
variousgovernmentschemes
About HCL Infosystems
HCLInfosystemsLtd.withrevenue(LTM)ofUS$2.0billion(Rs10,401crores)isIndia'sPremierTechnologyCompanyandoffers
a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the
company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System
Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the
Consumer and the Enterprise space – offering the latest mobility products and operating in verticals like BFSI, Telecom, and
Healthcarerespectively.
HCL Care, the support and service division of the company has one of the largest and most extensive service networks across
the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL
Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service
network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of
HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic
consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company
covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and
offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary
of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the
Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The
company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd. gaining traction in the region with its
EnterprisesolutionsincludingastrongofferinginInfrastructureManagedServices
Formoreinformationpleasevisitusatwww.hclinfosystems.com
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