HCL managed the end-to-end IT infrastructure for a large international pharmaceutical company. The pharmaceutical company needed to improve the reliability, availability, and serviceability of its IT infrastructure to support its global business growth and regulatory compliance needs. HCL transformed the client's IT services through a comprehensive solution that included data center management, disaster recovery, applications support, and other services. This reduced the client's IT costs by 10% while allowing its core IT team to focus on business needs.

1. HCL Manages End-To-End IT Infrastructure For A
The client is an integrated, research based, international pharmaceutical
company, producing a wide range of quality, affordable generic medicines,
trusted by healthcare professionals and patients across geographies.
The client business comprises manufacture and trading of formulations, active
pharmaceuticals ingredients (API) and intermediate, generics, drug discovery and
consumer health care products.
The client has presence in the top 25 pharmaceutical markets of the world. The
Company has a global footprint in over 45 countries, world-class manufacturing
facilities in multiple countries and serves customers in both regulated and semi
regulated healthcare markets across the globe.
Client Brief
Leading Pharmaceutical Company
Manufacturing-Healthcare

2. ClientRequirements
The client wanted to improve the reliability,
availability and serviceability of its
infrastructure and datacenter to meet the
growing demand of its business. The
challengesfacedbythemwere-
Ÿ RisingITCosts
Ÿ PeopledependentITServicesdelivery
Ÿ HighattritionofresourcesinITTeam
Ÿ Usersatisfactionlevel
Ÿ They needed support for business
growthand regulatorycompliance
Ÿ On-timedeliveryofprojects
Ÿ Integrationofbusinessoperations
TheITenvironmentoftheclientcomprises
Ÿ 1,000Servers
Ÿ 185Applications
Ÿ 16,000 users spread across head office,
PlantsandR&Dcentersetc.
The client was looking for a strategic partner
with expertise in not only managing existing
IT landscape but also scale up the IT with
newrequirementsofgrowingbusiness.
SolutionsOffered
HCL's engagement with the client started
with a standard RFP, but soon HCL got
involved in providing a comprehensive
tailor-made approach based on the current
requirements of the client. HCL transformed
the IT services of the client at a very short
notice.
The portfolios of services offered by HCL
to the client are as follows-
Ÿ Data Centre Management
Ÿ Disaster Recovery Centre Management
Ÿ System Administration including
Backup/ Restore Management, Patch
Management & Antivirus Management
Ÿ BASIS Support for SAP Products
Ÿ Mail Management
Ÿ Network Management (LAN/WAN)
Ÿ IT Security Management
Ÿ Help Desk Operations (On-Site, Call
Based and Remote)
Ÿ Vendor Management
Ÿ Desktop Management
Ÿ Asset Management
Ÿ Validation Management
Ÿ Other adhoc IT related services
Ÿ 1st level scientific applications support
Ÿ Program Management

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subjecttochangewithoutnotice.
BusinessBenefits
Ÿ ReducedTCOby10%
Ÿ De-risked transition from existing
serviceprovider
Ÿ Advise on best-in-class technology
(includingevaluation)
Ÿ Pan-India services including all remote
locations
Ÿ Core IT team free to focus on their core
business
ŸOverall improvement in customer
satisfaction
ŸAdvise on optimal use of existing
technologyassets
ŸValueaddedservices
ŸQuick ramp-up of resources as per
businessneeds
About HCL Infosystems
HCLInfosystemsLtd.withrevenue(LTM)ofUS$2.0billion(Rs10,401crores)isIndia'sPremierTechnologyCompanyandoffers
a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the
company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System
Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the
Consumer and the Enterprise space – offering the latest mobility products and operating in verticals like BFSI, Telecom, and
Healthcarerespectively.
HCL Care, the support and service division of the company has one of the largest and most extensive service networks across
the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL
Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service
network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of
HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic
consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company
covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and
offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary
of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the
Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The
company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd. gaining traction in the region with its
EnterprisesolutionsincludingastrongofferinginInfrastructureManagedServices
Formoreinformationpleasevisitusatwww.hclinfosystems.com
For more details, please contact us at transform@hcl.com
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