Vikas Gupta is seeking a middle management position in customer support, quality control, or environmental management. He has over 15 years of experience in manufacturing low voltage electrical control panels and bus ducts. He is proficient in ISO standards and has experience establishing quality control and customer support departments.

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Curriculum-Vitae
Vikas Gupta
Permanent Address: E-mail: v_gupta26@rediffmail.com
Gupta Niwas, B-37 / 48 – A, Mobile: 09910503850
Birdopur, Mahmoorganj, Varanasi – U.P. 221 010
Brief Career Synopsis:
Total Working Experience : 15.5 Years
Working As : Manager –Customer Support –Q.C.
Additional Responsibility : Working as Environmental Management Representative for (ISO 14001:
2004 & ISO 9001 : 2008 & OHSAS ( ISO 18001 : 2007 ) certification and sustenance of the
standards.
Professional Feats :
ISO (9001:2000 & 9001:2008 accreditation, certification & sustenance and Accreditation, Certification &
Sustenance of
ISO 14001: 2004 & ISO 18001; 2007 (OHSAS) for M/s. Venus Controls & Switchgear Pvt. Ltd.
Establishing Customer Support Department by preparing policies , formats , procedure , guidelines and
procedural flow charts.
Prepared Company Profile, , Sales Promotional Letter and Handling International Correspondences, Preparing
AGM Meeting Reports & News Letters.
Current CTC : 5, 52,000 p.a. (INR)
Expected CTC : 25-30 % growth (in INR) (negotiable)
Preferred Location : Kolkata , Ranchi , Bokaro Steel City (if no preference available then open to
all places in India)
Present Location : Kolkata
Manufacturing Sector : Manufacturer of L.T. Electrical Control Panels & Bus-Duct of all types & EPC
Contractors
Merits : Strong Techno- Commercial Analytical Activity, Creativity, Administration
Skills, Interpersonal Skills, Good Spoken, Written English.
Notice Period before Joining: 1 month after receipt of irrevocable offer letter.
Career Objective:
Work for productivity & Profitability of the individual organization or umbrella group employed in.
Work for self-financial and hierarchical growth.
Working by maintaining Equilibrium between social, personal and professional life.
Working Experience: 15.5 Years
Key Skill Areas: Production-Planning& Control, Quality Control & Assurance, Customer Relationship
Management, ISO-9001:2004 feasibility, accreditation, certification and sustenance, ISO-14001:2004 & ISO
18001:2007 (OHSAS) feasibility, accreditation and certification and sustenance.& Public Relations
Department , Enlistment for Vendor Registration with Government Organisation ( Mecon , SAIL , CMPDI ,
APGENCO , PDIL , L&T , ABB etc. ) .

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Department Handling Experience: Customer Relationship Management, & Quality Control Department , &
Management Representative Feb.’07 onwards
Educational Qualification:
M.B.A. from M.D. S. University in the session 1999-2001 with 68.2 % aggregate in I Div.
B.E. (Elect.) from NAGPUR University in the session 1991-1994 with 58.4 % aggregate in II Div. in 1997
M.B.A. Curriculum: MFI- Management of Financial Institutions, PM- Project Management, ISA- Investment
and Security Analysis, ADM- Advertising Management, MOS-Marketing of Services,
B.E. Curriculum: PSP- PowerStation Practice, EDC- Electric Drives and their Control, EID-Electrical
Installation and Design.
Additional Qualification:
Lead Auditor degree from M/s. German Cert Pvt. Ltd.( An affiliate to IAF-Dakks International ) and
an experience of about 7 years of handling ISO ( 9001: 2008 , 14001: 2004 & 18001: 2007 ) Audit ,
Certification and Sustenance Activities.
Organization Covered for Audit : Braithwaite India Ltd. – Kolkata ( 1 Man day ) , Sunil Healthcare
Limited –Alwar ( 1 Manday ) .
Computer Proficiency: MS-DOS, Windows, MS-Word, MS-Excel, Outlook Express and Internet
Application.
Brief Description of the Manufacturing Sector:
My experience is on manufacturing process of manufacturing of L.T. Switchgear, Electrical Panels,
Distribution Boards, Junction Boxes, Capacitors Panels, M.C.C., P.C.C., A.M.F., Fire Fighting Panels,
Main L.T. Panels, Starter Panels, Changeover Panels, Relay Panels and other customized
manufacturing. I had been working into the above mentioned manufacturing sector from last 13 Years.
Job Profile: (Common for all Electrical Panel Manufacturing Industry)
Customer Support:
1. Arranging Technical Assistance to operations and maintenance teams under direct control.
2. Plan, Schedule and troubleshoot to ensure the availability and reliability of Plant systems and
equipments.
3. Ability to analyze situations,
4. Solve problems and process information logically and systematically.
5. Proactive analyze potential problems.
6. Propose Cost effective solutions.
7. Initiation and overseeing the implementation of technical solutions.
8. Investigate significant system failures, identify chronic technical issues and perennial maintenance
problems and arrange to propose / implement sound technical solutions to minimize plant downtime
and fault recurrence.
9. Coordinating with Stores for stock availability of short supply components for dispatch and raise
indentation into purchase department for procurement and dispatch.
Quality Control & Assurance:
All routine test at shop floor ( Internal Process Inspection , H.V. Test , Insulation Resistance Test , Coat
Gauge Test , Conductivity Test , Torque Wrench Test ).Supervision of rectification of deviations mentioned
by customers during shop-floor inspection. Preparation of AS BUILT DRAWING, compilation and dispatch
to customer. Quality Assurance and Control of Bus-Duct under manufacturing.
Additional Job profile:
Working as Management Representative for ISO-9001:2008 feasibility, accreditation, certification and
sustenance, ISO-14001:2004 & ISO 18001:2007 ( OHSAS ) feasibility, accreditation , certification and
sustenance.& Public Relations Department of M/s. VCSPL..with about 8 years experience and certified Lead
Auditor .
Working as Public Relations Officer for preparing News Letters, Company Profile , AGM meeting Report ,
Sales Promotional Letter etc.

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Presently working for
 M/s. Venus Controls & Switchgear Pvt. Ltd.
Management Level: Middle Management
Job Duration: May’10 onwards
Salary Drawn: CTC- Initial – Rs. 4, 32,000/- p.a.
After Increment: Rs. 5,52, 000/-p.a.
Brief Description of organizations worked for:
Name of Organization: M/s. Milestones
Switchgear Pvt. Ltd.
Management Level: Middle Management
Job Duration: May’09 to April.’10
Salary Drawn: CTC- Initial – Rs. 3, 00,000
p.a.
Name of Organization: M/s. Venus Controls & Switchgear Pvt. Ltd.
Management Level: Middle Management
Job Duration: Jan.’ 07 to Jan.’09
Salary Drawn: CTC- Initial – Rs. 2, 16,000 p.a.
After 2 successive increments – Rs. 2, 55,024 p.a.
Name of Organization: M/s. National
Electrical Equipment (Ghaziabad)
Management Level: Middle Management
Job Duration: July’06 to Dec.’ 06
Salary Drawn: CTC- Rs. 2, 00, 000 p.a.
Name of Organization: Sah Agencies, Varanasi.
Designation: Astt. Executive – Sales.
Management Level: Middle Management level.
Astt. Sales Executive
Duration: May.02 to May, 06
Salary Drawn: CTC- Rs. 1, 80,000 p.a. (Final Salary)
Job Profile : Marketing of customized DOL , RDOL & LCS Boxes
in Eastern U.P. region
 Name of Organization: Tricolite Electrical Industries Pvt. Ltd.
Designation: Engineer – Production.
Management Level: Middle Management level. (Working as immediate subordinate to Production
Manager).
Duration: October, 2001 to March, 2002. Salary Drawn: CTC- Rs 96,000/- p.a.
Projects: B.E. Curriculum: Study of 33 kV Ring-Mains Sub-Stations in Nagpur City.
M.B.A. Curriculum: A detailed Comprehensive Study of Good Borrowers Scheme and Gold Card Credit
Scheme at Rajasthan Financial Corporation, Jaipur (Head Office).
Training: At Anpara Thermal Power Station From 30/05/1994 to 30/06/1994
Dissertation On: An Analysis OF Various Motivational Techniques Used By and For Contemporary Managers Working
In Various Organizations of Kota City.
Reference: Mr. Vivek Prakash Gupta, Gupta Niwas, B-37/48-A Birdopur, Mahmoorganj, Varanasi (U.P.) – 221 010
Extra Curricular Activities:
 First Prize in English Essay Writing Contest on Dr. K.M.Munshi.
 First Prize in Collegiate Orchestra Compering.
 Second Prize in English Essay Writing Contest organized by Competition Refresher a global monthly
Competition magazine for youth on Qualities of a Good Leader.
 Second Prize in Inter Collegiate Personality Contest.
 Third Prize in Inter Collegiate Hindi Debate Contest.
 Certificate winning performance in Mathematics Olympiad Contest.
 Certificate winning performance in Team Sports.
 Consolation Prize in sponsored Biz Quiz Contest in Competition Refresher Magazine.
Personal Profile:
Mother’s Name : (Late) Smt. Shashi Prabha Gupta
Father’s Name : (Late) Shri. Jai Prakash Gupta
Date of Birth : August 26, 1971
Age : 45
Marital Status : Married
Languages Known : Hindi, English, and Regional
Mobility Offered : As per the nature of the job.
Date: _______________
Place: ______________
Encl.: ______________
VIKAS GUPTA